I am writing to share my experience with the bathroom renovation services provided by Ripples in February 2023, and unfortunately, it has been far from satisfactory.
In May 2023, I encountered multiple issues with the newly renovated bathroom, and despite numerous attempts to contact them, the resolution was not prompt. It wasn't until I expressed my intention to file an official complaint with the CCPC that someone finally came in November to attempt to address some of the issues.
The issues I faced were significant. Firstly, the toilet was poorly connected, initially linked to the main water supply serving the shower and sink. This resulted in the inconvenience of being unable to use the shower and toilet simultaneously. Although the issue was eventually fixed, the delay was frustrating. Additionally, the tiles were unevenly installed, some were already damaged, and there were areas where silicone or grout was missing. Notably, the gap between the frame door and tiles is conspicuously large.
One of the notable challenges was the apparent prioritization of speed over quality in completing the job. It seemed that Ripples was more focused on finishing projects quickly than ensuring meticulous attention to detail. The subcontractors hired for tiling did not adhere to proper installation practices, as some damaged tiles were merely covered with grout instead of being replaced.
Furthermore, I must admit to a significant oversight on my part in not cross-checking the quantities of materials delivered against the quantities specified in the quote. For instance, the quote indicated the need for 6 boxes for a false wall, but only 3 were brought and used. This raises concerns about the accuracy and transparency of the invoicing and materials provided.
Despite understanding that issues may arise during renovations, the lack of prompt and effective resolution has left me thoroughly disappointed with the overall experience. I sincerely hope that by sharing my feedback, Ripples can address these concerns and take steps to improve the quality of service for future customers.
PS: There are still unresolved issues with the tiles that require attention. read more