Suzanne, staff working customer service was asked this evening how to proceed with a return on a bottle I received as a gift, I entered the store via the out door as I was coming in with my product for exchange. Stopped by her desk, she was not thrilled that I was returning goods, tried to discourage me as I did not have a receipt, it was a gift. I was told by a retired manager of LCBO that I can return anything to the LCBO finally showed what I wanted returned to her cash, she then proceeded to ask for ID which I did have I have never been requested this before, 35 years in the neighbourhood, well if she is not happy in her position might be better to put her in back away from the public. Really not impressed, the manager was not available to deal with me leaving other staff to do so. Service should be number one. Very dissapointed with your facility. read more