A great place to get UCSB and IV swag. Very modest shop that has quality apparel adorned with…read moreartwork of current as well as years gone by. If you want to fly some Gaucho spirit, this is the place to get it done.

If I could give zero stars, I would. Went to the Santa Barbara location and they're not even open…read morewhen they say they will be. Furthermore the property manager of the location is completely rude, and questioned why we were there. At this point I Will never support this place again. As a UCSB grad I also will never recommend to any alumni. There is no reason to treat customers that way, and while he may not be a part of the business, he is a reflection of it. 0 stars.

I've been shopping at Diani for 22 years! Yes.... from…read moreopening day! All of the staff over the years over the years have been wonderful. A special thanks to Ari who helped me my new fabulous Jeans. It takes a Village.... lol

Super disappointed by the lack of service I received today, which is really unfortunate considering…read moreI was wanting to use a gift card I received during the holiday. Walked into Diani was not greeted at all. I didn't take immediate offense since I understand that staff can be busy. I walked around and then was curious about the beautiful jewelry in the case. I could hear the staff member organizing sections of clothing. I never once was acknowledged or even asked if I would like assistance or if I would like to see something. Absolutely nothing. Now I have a few friends that shop there frequently and never have I been told that the service was poor and rude so I didn't have any preconceived notions. I decided to leave and when I turned around saw the staff member organizing sections and I said hello. Her reply was cold and dismissive but she did say hello. The first thing I thought of was wow, people should always treat others with respect especially in a high end store, you never ever know who has a lot of money in Santa Barbara so therefore judging is just poor etiquette! I will never go back to that store and maybe the staff member should remember that she is working for the store clearly not shopping in it. Diani please be respectful, Santa Barbara is a small town.

this brandy melville has the nicest workers. ive been to many locations and most of the time, they…read moregive attitude, are gossiping, or just seem annoyed of their job. but, these girls were so helpful, kind, and were smiling! even the shoppers were really nice! i would come back to this location whenever i come to santa barbara again! nicest brandy I've been to so far!!

It's been a while since I've stepped foot inside of a brick-and-mortar and decided that since I was…read morein the area, I'd see what they had out on the floor. I knew Brandy Melville for having good basics and was in search of a black bralette / bandeau, which I did not find exactly what I was looking for, however, I did find a few cute basic tanks and a pair of shorts with Santa Barbara screen printed on. Since I didn't need to try anything on -- most items should be O/S, I will comment that there was a long line for the fitting rooms. There was also WAY TOO MANY people who did not really need to be inside (like guys just standing around with their girl friends, etc. taking up space for other shoppers - just my opinion though). You can do a few short laps around different sections of the store, viewing tables and walls of which you were not able to see when you were standing around those spaces to begin with. The cash register had what looked to be 2-3 girls taking anyone who made eye contact for checkout. I wouldn't say they were the most engaging nor friendly, but I wasn't there to have a good experience, I just wanted to grab my things and go - therefore, checkout was quick, unpersonable, and I suppose, expected due to the type of customer or experience they might usually have? Not sure -- like I said, it's been a minute since I've been to a location and usually in Walnut Creek or Los Angeles. Prices are still okay though which is why we go.

While this location is getting a beating in reviews, my shopping experience yesterday was fine…read more Sure, there was a long line, but I consider that standard for Ross. Sure, some shelves had low stock, though that's a common issue during the holidays, which is only exacerbated by this year's Covid-induced supply chain problems. My only expectation was to find some gift-worthy goodies, and that expectation was met. I picked up a jug of moonshine-inspired hot sauce for under $10, a fun gag gift for $5.99, a large jar of mixed peppercorns for $3.99, and another present--won't name it because the recipient might read this!--for under a fiver. The candle selection was mostly picked clean so I didn't choose one, but there were still some left. Plenty of clothing and home goods too. The store was also quite organized. Pictures indicate that sometimes things get out of hand, however both times I've visited this location it has been pretty well kept. Check-out was smooth, with a very friendly employee, and I left in under 30 minutes. Pretty good for holiday shopping on December 22nd.

Okay I know they say third times a charm but I've had two instances in 2 days with the employees…read morethat I don't appreciate. Yesterday I came into the store and asked a question about shorts that didn't have a price tag. I asked if she could tell me the price she said no go find something similar and use that price. That made absolutely no sense to me so I said So I can just go find something similar and that's the price regardless if it's higher or lower than this item. After I walked away minutes later she came back and then try to assist me properly. Maybe she was having a bad day. Today I walk in the store right after they open and I guess they're having a team huddle. Right at the doorway. I had a return and I wanted to know if I needed to do the return first or if I could do the return when I purchased the other item. As I started to ask my question the lady whom I assume was the manager interrupted me and said if you have a return you can go over there. I said okay but I have a question. She said if you're returning something you can go over there and do the return so I said that's not my question. Finally I asked my question and she gave me the appropriate answer. Don't stand in front of the store where people are walking in and not expect to be interrupted. If you want to hold a team huddle or whatever it was do that in a place where you can't be interrupted not in the entrance of the store. Oh I forgot to mention the same lady that didn't want to help me on the first day was the lady to check me out on the first day and she seems as if she doesn't want to be here or maybe she just isn't a very social person. Either way it's not a good look for the store. Shout out to the lady in the dressing room though she was very kind very nice and I saw her again this morning and she smiled and say good morning and the same bright attitude. I did appreciate her level of service. Okay so I just checked out with Carolina and oh my gosh she was also amazing So I don't know what to say two amazing people and two people that were absolutely not amazing. And the lady that helped me yesterday that was rude told me to check out with Carolina and when she spoke to me didn't even make eye contact. I can't.

They have Incredible clothes!!! Kevin was amazing!!!…read moreBest vintage shop in California!!! I will visit Santa Barbara without visiting!!! A must stop every time I'm in SB!!!! Love this store!!!

Definitely not for normal thrifting whatsoever as it is mostly over $100 items for used clothes..read more

I'm so happy to see Anthropology on my stay in Santa Barbara…read moreI was not rushed in my shopping as it was close to closing time. I was encouraged to shop. they have a great selection of clothing, and I just love their unique style! Anything I've ever purchased at anthropology has always held up very nicely through the years. I will definitely be back.

I went in last week, and felt a very unwelcoming coldness from the two employees. One was so busy…read moredoing absolutely nothing and the few times I was able to catch her eye, she glared at me and briskly turned the other way. The one who spoke treated me as though I wasn't good enough to go into the store. It is the opposite of the feeling I receive whenever I shop in the store in Denver. And that's where my money shops as well.

The very worst customer service I've ever experienced. Nothing short of weird. Distant, cold and…read morestand offish. I will never go in there again. It's been weird before but yesterday I was speechless. The worst.

Bad and unwelcoming customer service. They judge and discriminate against customers. I'd rather…read moretake my money somewhere else.

I brought my dad to the HOKA Showcase in Goleta for his first pair of Hokas, and we had a great…read moreexperience! Rigo helped fit him and was incredibly helpful--knowledgeable, patient, and made sure my dad found the perfect pair. My dad absolutely loves the comfort of his new Hokas! He's been wearing them non-stop and keeps talking about how great they feel. The store itself is well-organized, and the staff is friendly and welcoming. If you're looking for a great selection and expert fitting advice, I highly recommend stopping by. Thanks again to Rigo and the team for making this such a smooth and enjoyable experience!

I never got my shoes. it is a hassle to talk to a representative and they did not bother to find…read moreout where the package went. The only answer i got from them is that i should discuss with the courier and that they can not help, and can not issue a refund and can not resend the shoes. in other words, i paid for a shoes that i have never received.