Our Wedding - A tale of broken promises.
The staff at the hotel are a curious mix of the wonderfully attentive, to
the quite rude bordering on ignorant. This is evidenced by the two members of staff who hosted our wedding breakfast who were absolutely excellent in their friendly disposition and who couldn't do enough to help. This is in sharp contrast to the 3 members of staff who watched the bride (who stayed the night prior to the wedding) struggle through the reception area no less than SIX TIMES without ever offering her any help whatsoever. In fairness they were kind enough to stop their gossiping until she had reached the top of the stairs. We would also commend the young lady who served breakfast who was also kind and helpful, fortunately so as it fell to the bride to set up the table in the morning-but that's another story.
We'd have to agree with some previous contributors who found their room somewhat tired and in need of attention, the lighting is beautifully atmospheric but completely useless if you want to do your make up. We would advise that you inspect the room you'll be staying in prior to your stay if you can, we unfortunately didn't see the actual room we would be using which left us disappointed on the actual stay. We too had the excitement of the swiveling toilet seat allied with an interesting carpet stain (surely not the last person to complain) and a bathroom which was simply neglected and shabby. The room we stayed in boasted 2 beds pushed together as a king and from our party of 5, 3 of us had neck ache the next day, also the generator outside our window kicked in and out all night leaving little chance of peace and quiet.
On the Lazaat website you will be promised a meeting with your "team" who will be taking care of you on your big day. This simply didn't happen and this had a knock on effect on the day when none of the staff knew who the groom was until he introduced himself. Similarly just a small thing like the promise of linen napkins on the table was not fulfilled. Paper napkins were supplied, (hardly suitable or a wedding) leaving it to the bride to ask for linen napkins on her wedding morning and then arrange the table, again something that seems insignificant but not if you're the bride to be with other things to do.
We strove to enjoy our stay and though there were some details that we would have liked to have received more consideration by staff, we left the hotel content and didn't even intend to leave feedback on as we were asked to do ( if we felt we could leave positive feedback) by the hotel management when they sent out our feedback form. This is where the overriding memory of our stay was most unfortunately formed. We had noticed some rather protracted and somewhat unpleasant comments being traded by reviewers and the owner and we did not want to engage in this so we sent the owner our critique of our stay by post, this proved to be a mistake. It was at this point that we informed him that we had been charged for the room on the night of our wedding which was promised as complimentary, a simple oversight which could be easily rectified. Apparently not.
We received a reply from the owner in which he accepted little or nothing in the way of criticism. We were quite surprised that we didn't get a refund or even a credit note for a meal which would have cost them very little. To this day we have not received our refund.
We fully expect to receive a fairly hostile reply to our posting, as other neutral reviewers have received. There seems to be no room for contrition or empathy but at least we will know that our review has been read. This withstanding, it will be interesting to see if the overcharge on our room (for which we have documented proof) gets a mention or is even forthcoming? read more