It pains me to write this review as we are local and have been here regularly since it opened, going every couple of months or so and was always very happy with everything and had recommended it highly to all and sundry. Service was always friendly and good and the food of a high standard and we had no issues or complaints whatsoever over those years. However, we have had a couple of poor meals there since January 2013. Last week my hot steak sandwich, gravy and roasts arrived barely lukewarm, the beef very dry and with a huge wedge of fat in it and the roasts hard - not inedible but I left half my meal and simply thought the chef was on an 'off' day (we are all human, after all!). But the other meal, a burger came cooked medium to rare which was not mentioned on the menu. The burger was red and bloody in the middle and as Mum prefers steak well done we asked very nicely if they could possibly cook the burger more for this reason as it was still red inside. The burger came back and had been cooked to a charcoaled crust on the outside and we were curtly told it had been properly cooked before (maybe so but that isn't to everyone's taste). From then on we were made to feel very uncomfortable for being there - the staff all avoided us, didn't check we were ok, didn't clear out plates nor ask if we wanted anything else, they avoided all eye contact so we had to go to the desk for the bill - they usually do all those things and were attentive with all other diners. When we paid the waitress avoided eye contact. We were made to feel extremely uncomfortable for what had been a small request to meet Mum's needs. Obviously that is not the done thing as when you work in the service industry you don't try to make your customers happy, you make them feel as uncomfortable as possible and don't make any effort to get repeat custom or turn the situation around. We should not have been made to feel awkward for asking that. I could understand it if we had been nasty or accusing them in some way but we aren't like that, we are both quiet natured and don't like to make a fuss, especially in somewhere we had liked to go. After many years of going there we will not be going back and would suggest you avoid unless you like paying for below par food and being treat by the waitresses in the manner of something you'd tread in off the street should you dare make a request. read more