Horrible service. Had a reservation for 4pm. Came to their station, and it was closed. Was here at 3:30pm. Called the phone number posted on the door. Called the NYC station, and they confirmed the bus was on the road to NYC. There was a lady waiting for a package at the Lawrence office. She had been standing there for one hour. She had called them, and they had told her someone was on their way. No one never showed up. DO NOT WASTE YOUR TIME WITH THEM. read more

Lawrence United Express - Public Transportation Near Me - Lawrence, Massachusetts

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$70 trip to NYC Manhattan, from Lawrence, MA. w. 1 stop. Can not beat that with the price of gas today!! Departures at 3:00am, 7:00, 9:00A and more throughout the day. Not a bad way to see and experience a new side of life. read more

Terrible experience. Booked transportation to New York at 8am, was told I was all set to leave on 4pm bus. Then for some reason was put on stand by. Then reserved a spot for the 7pm bus to New York. I called at 6pm to confirm. The receptionist said she has no idea what I was talking about, and then told me I was all set for 7pm pick up. I called again at 6:45 and the idiot said that they forgot to pick me up and was going to see if they could return. Unprofessional. Don't waste your time or money. It's hard to support local businesses when your business suck. read more

If you don't speak Spanish forget about you'll be treated like shit once u sit in the van not to Mention they're always late they cram you up in a van then you get switched over to another van horrible experience never again read more

Worst trip, Riding the back part of the bus with two small kids and barely ac in the back. Driver, drives wreck less and charged me the whole trip when I paid out of pocket a cab to arrive to the office. Once asked for the refund driver refused. Forgot to add they drive and text. Don't recommend it. read more

If you think that a $40 ride to NYC is more important than your life, then by no means go right ahead and take this bus. I recently took this bus for the first time thinking about how much of a bargain it would be. $40 for door to door service from Lawrence to NYC sounds great, until you get on the bus for the first time. As we drove erratically in Lawrence our driver did a hit and run on a parked car, broke his mirror while speeding down a busy intersection and blew out a tire in the highway for driving erratically 90 mph down 495. The last event was the straw that broke the camel's back. After we blew out a tire, the driver called his manager and he told him to just wait on the side of the road for a state trooper to come and call a towing truck for us. The driver had a spare tire but refused to put it on because he did not know how. Thankfully there was a passenger that was able to change our tire and get us on our way. This took over an hour and a half and after everything was settled our driver calls back to management and ask if he can give us a discount for all our troubles (4 hour trip turned into a 6 hour one). His manager arrogantly replied, "If they want a discount, drive them back to Lawrence". Needless to say, I will never take this bus again. read more

I took the trip with the family to NYC. Excellent service. Sent cab in the morning to our house in N. Andover, and on the return cab was waiting at the Showcase cinema parking lot to take us back. Didn't expect that. Excellent service. read more

I saw one of their vans driving down 290 East today at 6:50 am today. He had a van load of people and could not drive in his own lane. He was straddling two lanes and going between 85-90 MPH. I sped up just so I could get the number of the vehicle. I called the company number and they didn't care about the complaint. If you see these vans on the road beware! read more

I've been taking these kind of vans for years. That I see it depends on the driver, or time you go. I had a few horrible experiences with this one. My last trip was from the Bronx to Lawrence. The first time I waited and they just never came, even though I live in the Bronx, they didn't want to pick me up. My trip was prepaid from Lawrence so I had no choice but to try another day or lose the money . Then the following week I Trude again but went to the agency. So the trip was for 4pm. We did not get into Mass till 10. Then the idiot driver wanted to listen to his gps rather then our direction. This man drove up here there and everywhere before dropping up off. Most of the people got out the van early n just took a cab. I didn't arrive at my destination till about 10:45, mind you we left at 4. Ive never had such a horrible experience with these vans before. And with all the different companies doing the same thing, you'd think they'd have better service. I would never use them again. read more