DO NOT GO HERE!!!!!!!!!!!
One of the worst doctor offices I've had the 'pleasure' of contacting. I was squeezed into a last minute appt at 4pm the day before for an appt at 11am the next day. The person at 11am canceled and that time slot was going to be empty anyway. The next day, New York, gets hit with sleet and blizzard -- I assume the practice is closed since they NEVER called me the morning of. And also never warned me about a $50 cancellation fee.
For a doctor I haven't seen in YEARS, imagine my surprise when I got a bill for $50 cancellation fee. Ok, so my bad they were working during the snow. I call the office and the office manager, MELISSA (yeah I'm calling you out by name) was just about the nastiest person I've ever talked to.
I try to explain politely what happened, she interrupted me EVERY SINGLE
TIME until I had to ask her let me finish. I wanted to reschedule and have the cancellation fee waived.
She refused to waive the fee, lied about saying the office called me multiple times, and then denied there were any weather problems. (LADY, I have weather.com pulled up and it was definitely sleeting / snowing.)
MELISSA then told me in this nasty tone that 15 people were lining up to take my appt spot, and they didn't want me to reschedule or have me as a patient anyway. She made Dr Lawrence sound like he was Justin Bieber and everyone was trying to get a piece of the action.
This doctor's office needs to get over themselves, and stop being nasty to patients. You're busy, but it doesn't mean you need to be terrible human beings about it.
The healthcare industry sucks because of people like MELISSA and Lawrence Rosman -- greedy to get that $50 out of you, because who cares about you as a patient? Not them for sure.
EDIT: oh best of all, I forgot to add -- they never even warned me about the cancellation fee.
EDIT2: the billing department waived the fee because they actually listened to how ridiculous this story was read more