AWARENESS: Knowing months ago my son would be finishing up…read moreschool in Ballston Spa, I tried to make reservations close to him. Lucky for me, nothing was available and I ended up booking here at the Homewood Suites in Schenectady. NARRATIVE: The wife and flew into Newark from Sacramento on the "red eye" and arrived here at the hotel just after 1 pm on Thursday, August 2, 2018. We were told our room wouldn't be ready for a few hours so, we used the extra time to explore the area and have lunch. When we returned shortly after three, we were handed our complementary waters and the keys to room #521. Entering the room, I noticed this king, one bedroom suite was bigger and nicer than any of the other Homewood Suites I've stayed at in the past. Room #521 is only one of two balcony rooms on the top floor with a rivers view. The room has an opening french door leading to a small balcony which has a small table and two chairs; and if the weather is good. The view of the Mohawk River below is spectacular, peaceful and very relaxing. The Rivers Casino is just over the river and is within walking distance from the hotel. A right turn from the hotels parking lot on Freemans Bridge Road will take you to Route 50 and TWO stores where you can purchase beer, wine and spirits. This road also takes you to Lowes and Walmart. Everything is very close and within walking distance. ** Hotel staff were always friendly and very helpful. SYSNOPSIS: Based on the totality of everything like; cleanliness, amenities, noise, professional and helpful staff, scenery and the ease and proximity of shopping. I'd rank this Homewood Suites as the BEST Hilton property I've ever stayed at. RECOMMENDATIONS: I'd only recommend a few changes to help things out and better the guest experience. 1. I'd suggest soft closing toilet seats be installed in all the rooms. The sound of a slamming toilet seat sucks. 2. I'd recommend the hand sanitizer already in place at the entrance to the dining area be moved on the direct and opposite wall, next to the threshold where guest get their plates, food and drinks. Out of site equals out of mind. If the guest see the hand sanitizer next to where the food, they'll use it. 3. I'd recommend non-slip mats for all the hotel room shower-tubs. ** Initially, my room didn't have one. When I talked to Marcia at the front desk and asked about one for my room. She insured me I'd get one. When my mat arrived later in the day, I was told Marcia actually left the hotel and purchased a new mat for me and the room. Marcia, I thank and applaud your hard work and dedication. I wish there were more like you and kindness alone warrants a FIVE star rating from me. I'd highly recommend this hotel for your next visit and stay!

I posted a review 10 days ago. The manager responded, only after my horrific review. We called,…read moreleft messages and STILL have not heard back from ANYONE at Homewood Suites or Hilton Honors because we are HH members. This is extremely disappointing and quite frankly, this establishment should be embarrassed.

Really nice Courtyard! I believe the hotel is fairly new. The lobby and rooms are spacious with…read moremodern and functional furniture. The beds and bedding were very comfortable. The staff went above and beyond to be helpful. I had left laundry in the dryer when we went to dinner and the front desk person took it out for us so nobody else would handle it. The only downside of this hotel is that breakfast is not a complimentary buffet. Like other Courtyards, there is a cafe. I don't mind paying for breakfast, but it was very busy and time consuming. You would be better off going to a local breakfast spot or if you don't have time, there is a Dunkin across the street.

I really like this place. I think the placement of the hotel could be better. It's smack dab in the…read moremiddle of apartments, high end retail space, and a casino. Some people like that...I think it's too busy. The hospitality crew was great, accommodations were on point, gym was nice and clean, pool was small and always open. Bar area was nice but the attendant was never there. Parking is plentiful, and the fire pit area was great...a little small but.

3/4 times at this location, stayed at many Hilton, Hampton, Courtyards, and Marriott's…read more Food/Drink: walked in and was greeted. Breakfast in the am 6-10 wasn't bad. Eggs, bacon, cereal, juice the usual. Gym: Nice size, bunch of equipment, and amazingly nothing was broken!? Pool/Spa: whirlpool was down, and the swimming pool was a little small. Dinning Area: Large area, and plenty of seating. Prices: A little on the expensive side, really much more than expected and for a standard King room $121 a night is steep. Parking: Plenty of space, side and back private lots. Bathrooms: Bathrooms were clean and decent in size. Atmosphere: During the winter, pretty slow. I did not wait long at the desk, Christmas tree and menorah up in the lobby. Nice electric fireplace gave it elegance. Staff/Attendants: Staff was Great, Lady at the front counter was nice, and respectful. Nice experience! 8/10

I was illegally evicted in January, so I was hotel hopping. I paid IN FULL for four nights at the…read moreHampton through Expedia, and I am asking ALL TO BOYCOTT THIS ESTABLISHMENT. Let me tell you why. Shortly into my arrival, the hotel DEMANDED that I fork over my credit card, with an open line of credit, for the hotel to charge as it saw fit for ïncidentals," which they declined to define. I refused. And then the manager - possibly the most wicked woman on the planet, began to furiously knock on my door, while I was sound asleep, demanding my card or she would call the police. I told her I would gladly depart with a refund. She refused to refund me the three unused nights I pre-paid, AND THEN CALLED THE POLICE. I had to rush to my room, the key to which she had deactivated- locking me out and my dog in- and rush to gather my life's belongings. And I accidentally knocked one of their shi@ty paintings off the wall because the space between the bed and the wall was barely a foot wide, and the frame broke. I was tossed out into the cold, and Expedia refused to refund me because they could not find my reservation number. SEVEN MONTHS LATER, I WAS CHARGED WITH AN E FELONY FOR "DAMAGING 3K OF ARTWORK," AND MY CREDIT CARD WAS CHARGED THREE THOUSAND DOLLARS. I WAS THROWN IN JAIL AND DRAGGED BEFORE A JUDGE IN SHACKLES. THIS IS HOW THE HAMPTON TREATS PEOPLE. AND THIS IS THE STORY THE GRAND JURY WILL HEAR. BOYCOTT THE HAMPTON. Oh, and if you do stay, use your phone to sweep for infrared cameras.I found plenty.

The Stockade Inn is in a great location. It is charming, well priced, clean and comfortable. It…read moreis not a cookie cutter run of the mill hotel. It is historic and lovely. If I have to voice a complaint, it would be that the hall lights are a too bright and the light comes in under the door to the room. Aside from that, it is delightful and I will stay again. Communication with the host & staff was terrific too. Graham's coffee shop in the building is also convenient and excellent.

Our family planned a Memory Lane trip led by Linton High School 1964 grad Tony Rotundo who grew up…read moreasa Union College faculty kid on Seward Place. He's also a historian so we got a lot of local history plus trips to Gershons deli, More Perreca's, and Cornell's. We loved the hospitality and beauty of the historic Stockade Inn where great breakfasts and coffee can be had. We will come back when they have their bar and fine dining up and running. Highly recommended!!!!

If you like the smell of mildew and the sound of heavy machinery, you'll love it…read more Otherwise... run. Also, the bathroom is so small it's barely usable.

I'm surprised that Hilton would put their name on this building, frankly. Broken ice machine, some…read moreprevious occupant's crew sock in my closet, etc. NOTE: Not in a great neighborhood. My recommendation - stay elsewhere.

Well maintained, clean, friendly & accommodating staff, comfortable bed, and a continental…read morebreakfast with options for everyone.

Very clean room and bathroom. , very comfortable bedding. Good selection of tv channels. Coffee…read morepot,fridge and microwave. Can't ask for anymore for the type of hotel. Great free breakfast. Must say so was the coffee

The room and bath were clean but dated. They charge a security deposit and are worried about…read moresmoking in the room yet guests and employees smoke pot outside the automatic doors so when they open that pungent odor gets sucked in and the whole place smells like pot! The man at the front desk was rude. Stayed here because it was close to where we needed to be for a funeral.

The room are clean and nice location to where I need to go thai tavorn temple which just 20 minutes…read moreup away . Breakfast are provided . Parking are easy and location are very good . The manager Gunjan are very nice lady , friendly and helpful . I highly recommend this hotel if you are near by . Definetly will come back again !

I've been to several hotels in the New York area and this is the best by far. the room was clean…read morethey had a microwave and a mini fridge which is a plus. the hospitality was excellent and they had an indoor pool that was open the whole time with no problems. the breakfast is amazing they have a huge breakfast including breakfast potatoes scrambled eggs and sausage. so far every night that I've been here has been very quiet!

I was getting nervous driving here because you get off the highway and go through residential areas…read moreand then all of a sudden there's a hotel. The staff was at the front desk late and that's why we picked this hotel for late night checkin. The first room we were given smelled smokey, moreso than the hallway, and they were nice about finding us another room. Strangely for a Tuesday night the only room he said was not taken was a suite, so we were upgraded and the hallway on the second floor smelled worse, but the room was fine. Note, no elevators, just stairs here. The couch had a deep tear in the arm but the bed was firm enough for me and I slept well. It worked for a mid price hotel to just stop for the night on a road trip.

This is an older, tired property. It's probably good for a bargain, and the price point is $40-60…read morebelow the nearby big brand hotels. Pros: convenient to I-87, the Mall, food and gas. Ample parking. There is a spool on site. Cons: needs maintenance and other upkeep. The hung-ceiling in my bathroom (over the shower) had water stains. The carpet felt a little "greasy", and overall the room had that "human smell" like an old apartment. The tub/shower water faucets dripped constantly, and the handles were loose. I'll spend a little extra next time and stay elsewhere.

I'd give them zero starts if I could…read more Do NOT stay at this hotel. We over paid on priceline and had no hot water or wifi when we stayed back in May. The hotel offered to give us discount but claimed they couldn't because we booked it through Priceline. When we went through Priceline they blamed the hotel and Priceline claims that the Best western came back and denied what they offered us. This was the response we sent to Priceline after 2 months of back and forth email sent to Priceline Dear Priceline This is truly disappointing. I did not obtain any written documentation given I was told by Kaitlyn from Best Western to contact you directly which we did immediately on the day of checkout. I cannot believe there isn't anyway to obtain a refund or discount for my absolutely horrible experience at this hotel, and that the hotel is denying any assistance in this matter. You claim to offer an experience to customers who use your service and I understand the terms you mention above for cancellation; however, I am not requesting a cancellation of this service. I am merely requesting the refund/discount that we were promised by the management of the hotel. I find it very convenient that the hotel is now denying this request and not honoring their promise of refund/discount. Your company willingly accepted our money, but when it comes to assisting with the experience since we cannot advocate for ourselves, I receive less than stellar service to honor the commitment you have to customer service. To say I am dissatisfied is an understatement. Still have heard no response back

Attended at wedding and was impressed with the food, service and attention to detail. Lovely set up…read moreand speedy transition between ceremony, and cocktail hour. Appetizers were delicious, salads, entrees thoughtfully prepared and desserts and coffee were perfect.