Dr. Cichon is absolutely a 5 star doctor, the facility itself was a 2 star, unfortunately. It's…read morevery dated and small, which would be acceptable if the place was actually clean. There were layers upon layers of dust on everything in the exam room. It looks like it's been untouched for years. I wouldn't return here if not for Dr. Cichon, and I hope that they will be in a new location soon.

I have been going here for years. The staff is excellent always more than willing to help. Dr. V…read moreis the most caring and gentle Dr. I have ever seen. Office is clean and bright but still has beautiful personal touches to make you feel comfortably. I highly recommend this office.

From the owner: Gynecological careread more

My entire family has been with South Hadley adult medicine for about seven years, with my husband…read moreand son regularly, seeing Dr. Faye and my daughter and myself seeing Teresa Lind. We have had nothing short of amazing, personalized, and caring attention from both Dr. Faye and Teresa Lind, weather routine physicals, an illness, office visit or a few things that quite frankly were more serious. They are absolutely wonderful, as our the nurses, who always call back with guidance the same day, if not within hours of my message. I don't write tons of reviews, but know how frustrating and disheartening. It can be to look for a good GP, haven't gone through that myself eight years ago. Thank heavens we landed at South Hadley adult medicine - I cannot recommend highly enough.

Dr. Leombruno is by far the best Primary Care doctor you could ask for. He is kind compassionate &…read moretruly cares about his patients. The wait time is very reasonable, and the entire staff treats you with respect. They really do their best to assist you with your needs. If I could give more than 5 stars I would.

I have been going to this group for years. The doctors and PAs are wonderful. They are concerned…read moreand listen to what you have to say. The receptionist have always been pleasant and helpful.

The office is up elevator, to the right of optometry, like right next to it. I walked by it twice…read morebefore I noticed the door, lol. It was my first visit and it went fairly quick. There was a TV and magazines to keep you entertained until you were checked-in. Once they were ready for you, you were transferred to the waiting room inside. There were also magazines in there, as well as a play area for kids. There is a restroom in there, if you were looking for one like I was. I was later taken into a small room where they did my vitals. Once completed, I waited for my doctor in my designated room. The visit was quick and to the point. The doctor was extremely friendly. The one thing that I didn't really like was how thin the walls were, you could honestly hear everything that is going on in the next room. It made me feel a little uncomfortable. Aside from that, it was pleasant. Everyone was nice and helpful.

I had an appointment on 8/17/26 @11:10am for left blockage due to earwax impacted. The provider…read morecould not finish removing the wax and gave me a referral to a ent in Enfield CT which I did not want. That afternoon I went to Holyoke urgent care across the street and they finished the job and removed all the wax but the provider at Priority 1 caused some ear irritation near the canal which is very tender and needs to heal. I would like a refund on this visit along with my Co pay amount as well. Thank you Robert Durant 137 Simonich Circle Chicopee, Mass 01013

The care was good and the people nice BUT their billing dept is either incompetent or just too lazy…read moreto correct paperwork. I have BCBS of Florida- PUC kept billing BCBS of Massachusetts, and kept sending me bills because (they said) my insurance didn't cover it. Only PUC is in network with BCBS of Massachusetts, and PUC is in network with BCBS of Florida, and BCBS of Florida covers me nationwide. I verified this with representatives from BCBS, and verified that I was covered at PUC. I paid PUC the amount BCBS said I owed, and then ask PCU to refill with Florida. They filed again with Massachusetts, and billed me again. I wrote again and asked PUC to file with Florida. They filed again with Massachusetts, and billed me again. I call PUC - they are based in Utah. On the phone, PUC Utah said they would refile with BCBS Florida. But they filed again with Massachusetts and sent me another bill. After 4 bills and a threat to send the bill to a collection agency, I am paying the amount that should be covered by my insurance. Just a warning before you accept any medical treatment from this group, make sure you're willing to pay for yourself - because insurance is not honored if their billing department has to do something super-complicated like find the address for Blue Cross Blue Shield of Florida and change the paperwork that's already in the computer to resend it there.

ER Wait way too long there for 17 hours with a badly infected toe not seen. Had to leave and find…read moreanother ER who shipped me back to Baystate Via ambulance. THe surgery went well and the staff was great

Hello! Parent here saying that her 16 year old son died here. They killed him when they tried to…read moreextract his heart. Rip Filip 2003-2019

I was new to this practice and saw Dr. Kareem, who spent all of 4 minutes in the room with me, and…read moreleft as soon as she could. I had to stop her from leaving to get her to hear my second concern, and she left before getting to anything else on the list that I provided them at intake. She wrote me a prescription for a daily medicine that I've never taken before (a switch from the one I'm currently on) without talking about what I need from the medicine, or why I needed to change, or any other options. I actually didn't even know which she had prescribed until I got the summary sheet at checkout, because she was walking out the door before I was allowed any questions. In case you're worried that this means they're super busy, fear not: I saw only one other person who wasn't an employee the whole time I was there.