This was our first time at this dentist. I was very pleasantly surprised…read more Making an appointment was easy and my questions were answered. We were told very precise directions to this location and given options to prefill our paperwork for a quicker process. The office is very clean and the employees are very nice. So glad we found our new dentist. The proximity to shopping afterwards was a bonus!

I was very excited to find a practice that focused on children, but it doesn't seem that's the…read morecase; It seems the Dentist's focus in on being out of the office and communication is horrible. I scheduled an appt. for my son for his first ever dentist visit during the T-giving holiday break. I got a call the day before the visit to let me know that dentist was not going to be in the office. I rescheduled for the following week. I received several text notifications about the appointment, including one at 2:07 pm for his 4 pm appt. I arrived early to fill out paper work, but found the door locked and the lights were on. I knocked, but no response. I called twice and it went straight to voicemail. I also sent a text message in response to the one I got. When I was leaving, I saw that there were a couple of employees in an office whose attention I attempted to get but was ignored. The next day, I received a phone call from the office explaining that the office was closed because the dentist was not there. The person on the phone said they called all the parents and I told her I didn't get a call; she said they must have the wrong number or something (remember, I got a text confirming the appt. 2 hours earlier). She also mentioned that the staff was nervous about me knocking on the door. When I expressed my concerns she was dismissive and combative. This office is disorganized, the dentist is unreliable and apparently they have no problem lying to their customers.

Literal waste of your time. They double book every time slot so you are waiting 1-2 hours past your…read moreappointment time.

Dr. Marsh and his staff are very caring and considerate. When discussing prospective treatments, he…read moregives you the same advice he gives his own family members.

Dr. Marsh is THE dentist to go to in Cleveland…read more His office is perfectly clean and when you enter you are welcomed by the kindest staff. I had the pleasure of getting my teeth cleaned by Amy. Amy had adorable pet photos in her room and told me all about her fur babies. Amy did such a thorough job with my teeth cleaning. She was so thoughtful to hand me chapstick to keep my lips moist throughout the cleaning. She gave a detailed explanation of what she was doing and told me of any teeth that needed extra attention or might need some repairs soon. Once she was completed with my cleaning Dr. Marsh checked her work. He is very kind and personable. One thing to note is that he is a perfectionist. He will often want to fix cosmetic related things with your teeth, and is honest if it is necessary dental work or just aesthetic. I got a groove in my tooth filled on based on his recommendation that not only will my tooth look nicer, but it will help the aggravation he was starting to see near my gum line. I will always go back to Dr. Marsh for my future teeth cleanings and dental work. There is simply no better dentist in the area.

Very easy to work with, prompt, and the staff was very friendly…read more I appreciated being able to get in in short notice for a dental problem. They were thorough and the work was great. I will definitely return.

I had 1 wisdom tooth left to extract and I went into Maemie's on a day off. She took a look at my…read moreX-rays from my other extractions the year before and told me she could get it done in 20 minutes. I was surprised and pleased! Also, I don't like taking pills and thankfully she didn't prescribe me 3 different meds I can't even pronounce (this was done at the other dentists and I took them obligatorily with uncomfortable results). She was honest and told me over the counter ibuprofen should suffice and wrote down how many mg I needed. I had no bad side effects. A few months later, I had a crack in a tooth caused by an old filling. Once more she had me in and out quickly. Thankfully my mouth has been pain free ever since.

I have been going to Dr. Fryer for more than 20 years and have always been extremely pleased with…read morehis work. His staff is wonderful and they go out of their way to make you comfortable. It's great going to a dentist that can take care of all of your dental needs, not having to send you out for implants, etc. I would recommend Dr. Fryer to anyone looking for a great dentist supported by a wonderful staff!

I came to Kevin's office per recommendation, and found a staff willing to answer all of my…read morequestions and exhibiting great customer service throughout. I think the actual fix itself took 2 or 3 minutes to realign my bite that had been really off from a filling at another dentist in Westlake, pretty affordably as well. If you need quality dental in Lake or Cuyahoga, go here.

Very nice reception staff and dental team. I called ahead to verify I was in network, then made an…read moreappointment. After waiting for a while, then going to an actual exam room. I waited again only to be informed I was not in network. The young lady apologized and said she didnt realize that. It was not something that could be fixed that day. I left, after spending an hour there, to go home and call insurance as I still needed a cleaning. This location is conveniently located for me, and I would return if my insurance changes. Word to the Wise: Call Insurance First for most updated info.

My entire family goes to Dr. Johnson. Her practice is professional, clean and provides a great…read moreexperience at the dentist office. She has flexible hours to accommodate work and school schedules. She is gentle, kind, respectful and personable. I recommend her to anyone looking for a "pain free" experience. She will take her time and make sure that you are comfortable at all times.

I was happy to walk in and experience the dental services from people who looks like me. The…read moreexperience was great and welcoming until I was side tracked with a bill 6 months AFTER my service and being threatened to go to collections from a first call, making me aware of the bill. I had fillings completed in MAY of 2025 and I paid for my services before I walked out of the building. I got a call in DECEMBER threatening me into collections if I didn't pay $30 which was "left over" from my bill. I had questions, naturally, as to why I'm just now getting called about a balance that I THOUGHT I paid at the time of service in May. NOT TO MENTION, I just had another regular cleaning appointment in NOVEMBER and was not advised about a lingering bill or balance that I needed to pay!! She told me they just got the insurance coverage which is why they are just now reaching out to me. Nothing of what the lady said to me made a lick of sense. I hung up and I called my insurance company and they sent me over information showing they paid their portion in JUNE... but I'm getting called with threats of collections in DECEMBER! I called Innovative Smiles back asking to speak to a manager and the same lady got back on the phone- NOT SURPRISED! I WILL NEVER EVER GO BACK TO THIS PLACE AGAIN. $30 is not a lot of money but how this all went about- UNPROFESSIONAL AT THE LEAST! NEVER AGAIN. I have a hand full of friends who attends this dental office- I have advised them ALL against giving this unprofessional company another dollar! I am a manager myself, and have been for the past 9 years with a very high end company at a corporate office and this was worse than any Mc Donald's services I've ever received. I was handled like a dollar bill, period. No customer CARE- No customer SERVICE- No empathy or apology... because this was an obvious mistake on THEIR end for their lack of follow up and attention with billing. Just unprofessional!

The oral surgeon did not introduce himself to my face and barely looked at me. He used so much…read morenovocaine in the soft palate that the swelling due to the volume of fluid injected felt like it was going to close off my throat. He broke the bone on the check side of the molar he was extracting. I was spitting out fragments for days afterwards, and the office tried to tell me that was normal when I called in. I got no instruction, verbal or written, about post-extraction care at home, just "you can take that out in 30 minutes" with a wave towards the huge wad of gauze in my jaw. My only recommendation is to stay away.