I was very excited to find a practice that focused on children, but it doesn't seem that's the case; It seems the Dentist's focus in on being out of the office and communication is horrible. I scheduled an appt. for my son for his first ever dentist visit during the T-giving holiday break. I got a call the day before the visit to let me know that dentist was not going to be in the office. I rescheduled for the following week. I received several text notifications about the appointment, including one at 2:07 pm for his 4 pm appt. I arrived early to fill out paper work, but found the door locked and the lights were on. I knocked, but no response. I called twice and it went straight to voicemail. I also sent a text message in response to the one I got. When I was leaving, I saw that there were a couple of employees in an office whose attention I attempted to get but was ignored. The next day, I received a phone call from the office explaining that the office was closed because the dentist was not there. The person on the phone said they called all the parents and I told her I didn't get a call; she said they must have the wrong number or something (remember, I got a text confirming the appt. 2 hours earlier). She also mentioned that the staff was nervous about me knocking on the door. When I expressed my concerns she was dismissive and combative. This office is disorganized, the dentist is unreliable and apparently they have no problem lying to their customers. read more

Literal waste of your time. They double book every time slot so you are waiting 1-2 hours past your appointment time.

I highly recommend Dr. Shobi and the entire staff. My 8 year old was very nervous about his visit but their kindness and friendliness relaxed him. The office is bright and very kid friendly. I especially appreciated that Dr. Shobi explained her treatment plan and showed me the teeth that she was concerned about. Happy to have found a great dentist that my son can grow with. read more

If I could rate a zero I would! The rude office staff refused to allow me to make two appointments at once. After making one appointmen, and getting an appointment confirmation call the day before my appointmen, speaking with a live person, the day of my appointment at 7:25 am I receive an email stating they no longer accept my insurance. The same insurance that was on file when I mad the appointmen, the aame insurance that was on file the day prior when office staff called. In the email sent at 7:25 am on the day of my appointment the email read that opting out of texts messages or they would have texted me and that my appointment was cancelled. I have additional insurance and instead of them calling or asking they just canceled my appointment. RUDE AND UNPROFESSIONAL read more

I f 0 stars were an option I'd give 0. I had an appointment scheduled for my daughter today. They called me yesterday morning and left a message telling me I had 4 hours to call in with insurance information or they would cancel my daughter's appointment. I didn't get the message until this morning because I'm busy working so that I can pay for the insurance policy they needed. When I called this morning to provide insurance information, the receptionist started talking over me stating the appointment was canceled and cited their policies. Congratulations on sticking with policies that cost you a customer. You should give your customers more than a day notice when they need to call in. Maybe, like you, they're really busy. read more

Rude and condescending. Wanted me to take my 12 year old child downtown to the school so students could perform a root canal. Said there was no other option. So, I took him for a second opinion and paid out of pocket for a procedure to fix the tooth without a root canal and without driving out of the way to have students, who are paying to go to school, perform surgery on a child who did not need it. And I'd like to know exactly how the school not only gets the money from registered students but also is able to receive insurance money for procedures. I'd like to know the person working on my child has at least graduated their respective subject, not that makes much of a difference as this dentist isn't capable of even handling communications. read more

Be advised - this PEDIATRIC dentist does not allow *any* other siblings in the treatment space so if you show up with an older child and a baby/toddler, you will be turned away and she will refuse to treat the older child (solo OR with the parent/younger child present). Add the cost of babysitting to the cost of dental care if you choose this practice because any parent with multiples is not welcome. read more

Hello Everyone, I don't recommend Dr. Trista at all. She refused to treat my daughter who is 5 years old,because she broke her leg a month ago and she has a cast. She is very healthy child who can go to school with her cast. It was unfortunate she broke her leg and it does not mean that she does not deserve her fillings done. Even her ped ortho doctor said there is no limit for her to get her filling done. They said her cast can breath and it is dangerous due to Covid 19. How stupid it is. We switched our dentist with Dr. Robbins and I called bunch of dentists and all of them accept her. That's a shame she has a broken leg and she can't get a treatment from Dr. Trista. She supposed to help her patient not kicked her out !!! Also we paid for this filling in advance. I hope my experience with her helps everyone here. Thank you. read more

Rude staff but the kicker was Dr. Trista misdiagnosed my 1 year old with 3 chipped teeth even after taking X-rays. She also said there was nothing she could do about them. We scheduled a second opinion with another pediatric dentist who immediately noted they were decalcified spots on her teeth that had developed in utero and scheduled to have them bonded. read more

I had to click around to even find out how to do this review but it is worth it to conform what others are saying about Dr. Trista's practice. My son had a scheduled appt for a cleaning, having been a patient for the past 9 years. My insurance changed at the beginning of the year and instead of allowing me to provide the updated insurance info she cancelled his appointment the morning of! Any other provider will allow you to give the info and they verify it within minutes. I said to myself that I will not deal with that kind of service , however 2 weeks later they sent a reminder for a reschedule so I thought I'd forgive the poor service. I called to reschedule and Dr. Trista herself answered and told me that she needed not only the coverage ID number and/or my social security number but a full address and phone number for the company. I don't even have a physical card because the insurer insisted that one was not needed. I know a card and address is not required because my dentist,Dr. Skoda's office did not request it and was able to verify my coverage immediately. I'll take my son there instead. read more

Christine L Rude customer service and new policies implemented without patient knowledge My children have been clients of Dr Trista's Mayfield office for years. During my visit today (which did not happen), one of the receptionists there at the facility was very rude. Both her presentation and communication were both off as the conversation ended with her placing me on hold without my knowledge. It is very disheartening to write a message of such when my children have had an overall good experience with Dr. Trista and her staff. In addition, it was expressed for me to schedule a back-to-back appointment for my children in the future, I will have to pay a $25 scheduling fee!! When was this implemented? When were mailings sent out, when were texts sent out, or even a voicemail left to patrons regarding this new change? Sorry Dr. Trista, the woman I spoke to this morning has cost you another happy client to take her family dental care elsewhere. read more

The WORST... most unprofessional care my family has EVER received. First exam EVER was in December. He had his first ever tooth cleaning procedure along with the exam and upon the exam Dr. Trista told me that he did have cavities, but he would need a procedure office visit and we'd take care of X-rays and teeth fillings same day to schedule this appointment. She let me know upfront during this visit that the insurance would not cover the laughing gas that he would need due to his age to get the X-rays done. She told me it would 55 out of pocket. I scheduled my follow up for a month later. This visit was again to get the X-rays and the filing procedure. She originally told me it would all be done same day. The staffed verified my son's appointment the same morning of procedure via phone and was told insurance was verified and we were good to go.. as checking in office staff informed us that my sons appointment mysteriously "disappeared from the schedule" upon checking in. I started to raise a little hell when Dr. Trista put his name back on the schedule and then told us we need to pay the 55 of out of pocket for laughing gas as she originally discussed. My husband and I agreed to pay... signed a consent form and they brought my son back to the office. The nurse put the oxygen mask on my son to get him use to it as we waited for Dr. Trista to come to the room to administer the laughing gas... the nurse went to go get Dr. Trista after waiting a couple minutes knowing he was sitting there screaming and scared with a mask on his face. The nurse walks back in the room and tells us that that Dr. Trista randomly decided she was "sending my son to the operating room" to be put under general anesthesia due to his age that we would need to go to a different facility and schedule this appointment. We decided we had enough and told her we were leaving. I spoke with my insurance company and they told me they should have set up a prior authorization for the laughing gas that it was INDEED COVERED WITH MY INSURANCE... and that there are certain procedures in place before you ever just "decide to put a child (3 year old) under general anesthesia for a tooth filing.... NOT EVEN KNOWING THE SEVERITY OF THE TOOTH. Sounds like medical billing fraud and negligence/refusing care to a patient if you ask me! Talk around the office is that she's been randomly canceling everyone's appointments even when they show... she's refusing to see her patients. The latest gossip is that she recently just sold the practice and just "doesn't care" about her patients or practice anymore. So... She is even awful to her office staff. NO I will never be returning with my family again to this unprofessional practice and do hope she gets in major trouble for the trauma she put my son and our family through today. What a waste of time!Doesn't even deserve "one star" ... unfortunately you cannot submit this without at least selecting "one star" I would be putting "zero stars" ... read more

I usually don't write reviews but Dr.Trista's Children's Dentistry has one of the worst customer service I have experienced in this type of environment. Dr. Trista herself is rude and see has bad bed side manners and she really didn't want to look at my daughter's teeth because they was adult teeth. I explained she was complaint of a toothache and she said "That's good". She referred me to Case Dental School because she claims they're the only ones that can do a root canal. It almost sounds as if she's getting some kind of kick back for referrals. Diane was rude on the phone when I asked for my child's dental records to be sent over to another dental office that can actually see and treat my child's root canal. I would never recommend them to my worst enemy. read more

I really wish I would have checked reviews first. Anytime I took my older son, there was always something. But I let it go because they were so nice on our first visit. However, when we needed our second son to start getting care, we booked and appointment and showed up to the appointment just to be told they cancelled it. Huh?! How do you cancel my appointment without my consent? They said they called me twice to confirm and I didn't answer. I missed the second call because I was at work! The first call was automated and when I pressed "1" to confirm, it told me there was an error and disconnected the call. I called the office back both times and got their voicemail. I left two messages saying we will be there and asked them not to cancel, just to arrive and the front desk lady (or anyone) hadn't even checked the voicemail. What is the point of running a business if you are going to cancel all your clients? The family behind us also had their appointment cancelled and the front desk lady mentioned they cancelled a lot the day before. How does a business run this way? Zero stars. I'm so annoyed. I should have listened when two different people said they didn't have good experiences here. Please do not waste your time. read more

Awful customer service. Rude, condescending, disorganized, poor follow-up. I would never take my son here.

After my son's dentist retired, I needed to find another dentist. Dr Trista was recommended to me. At first it seemed like an OK place . The atmosphere is calming and inviting.The follow-up visits were not as pleasant. Dr Trista did not have the appropriate bedside manner for a scared child that needed a filling. The receptionist was very aggressive on the phone and tell me what they will or will not do during the visit. I am so disappointed with her and her services. I do not want my son to have a negative attitude towards proper dental hygiene. The only thing that made my son relaxed was the dental hygienist. She was great! Everyone else not so great. read more

this place is terrible, I don't know why I even came to my son follow up appointment it was an issue last time and I looked over it, but today was a terrible experience my son is under his father's insurance and the lady at the front said oh he can't be seen because my son name not on the card all they had to do which was told to me was to call and check that he is cover under his dad's insurance, secondly she canceled my appointment and said if I dint pay the $80 it's going to collections" I said for what you cancel not me and you didn't even service him or call the Insurance read more

If I could give zero stars I would! I used to love this place 3 years ago, they were great, friendly, gentle and just amazing. BUT this last visit left a AWFUL taste in my mouth! I made an emergency visit for my 5 year old because he somehow chipped his back molar and was in pain! They got me in pretty fast which I was satisfied with, but during my appointment Dr. Trista was RUDE! Had an attitude towards my 5 year old son because he was afraid and in pain from the ignorant lady who cleaned his tooth. Then Dr trista tried telling me he needed surgery to "fix 4 teeth!" How we go from 1 tooth to 4 is beyond me. I immediately felt like I needed a second opinion. They scheduled the surgery 6 days after his appointment. But because I couldn't get a form filled by his Dr clearing him for surgery they treated me like crap. They tried charging me a $50 cancellation fee, when THEY canceled. They were suppose to call me back Friday 11/4 to give me updates on when this surgery could happen, it is Wednesday 11/9 and I have YET to hear from them! I do not recommend this place to anyone! For years I went here with my two sons even though it was an hour and 15 mins from my house but I liked them. NEVER AGAIN!!!!! Save your self the time, headache and money. Go somewhere else! read more

Horrible service when it come to parents with special needs kids. I was forced to keep taking early appointments because my sons have Autism. I explained to them several times that early Appointment won't work for me and my family. So I had to always reschedule. They sent me a text message saying that I need to find another provider because of missed appointments. It's very sad that our kids are always left out of stuff or put last even when it comes to there health... read more

Love Dr Tristas!! My son has been coming since he was a toddler, now 13.. always pleasant !!

My son didn't even get to see the dentist, we couldn't make it past the pit-bull manager who wouldn't allow me to speak with the dentist about the anesthesia. She wanted me to pay up front for the nitrous oxide or whatever, but i needed more information on it. She was explaining it to me but I asked her what her credentials were....seeing as though she was not a licensed, health professional. She was rude, and after I demanded to speak with the dentist, she called the police on me. She kicked my son out of the practice but gave me his xrays. I took them to his new dentist and she explained that there was no way those xrays came from my son's mouth. So essentially, Dr. Trista would have performed work on my son's mouth based on some other kids' xrays. SMH read more

Dr. Trista is condescending towards parents and, when questioned about treatment plans and different options for anesthesia, stormed off in a tantrum-like manner and refused to answer further questions. She "recommended" work for my daughter that, when reviewed by a second pediatric dentistry office, was NOT needed and definitely not to the extent we would need OR time like she was suggesting. After we let them know we would no longer be using them for any of our three children, we were then hounded with multiple phone calls wondering why we were leaving. Would not recommend this office nor the staff. read more

While the doctor is great, the staff isn't. My daughter had an appointment and they called me the day before 2 hours before they closed while I was at work and told me it showed the insurance is cancelled and I need to call the insurance company and get it straight or they would cancel her appointment. I had to step away from my Job and call the insurance company who told me she is covered and the company called Dr. Onesti's office and told them my daughter is covered and they will pay for her services and they still cancelled the appointment. I was very upset because I planned my whole day around this appointment and they gave me such a short time to get the situation cleared. I decided to severe ties with them. A week or so later my daughter was having a issue and I called them just because daughter is comfortable going there and the office manager turned me away and said they will send her info elsewhere. Who does business like this? This was their fault and they are treating me like I stole from them. They never tried to rectify the situation and my kids have been going for years. I don't know if the doctor is aware of this but she needs to rethink her staff. Never going there or recommending them to anyone! read more

ZERO STARS SHOULD BE AN OPTION. The receptionist Diane at the front desk energy is always condescending & rude but I try to give people a chance. She has even called me months after appointments to collect $50 deductible & my issue doesn't require one. That's another issue. But today ... Dr. Trista showed her true colors today & I wouldn't let her touch my dog's teeth let alone my child after today! I had the WORST experience EVER at this place. I've read so many negative reviews about this place & thery're all TRUE. I've waited a whole month & 2 weeks for an appointment for treatment appointments for my children, requested off work & PREPAID for the services. Then if you don't confirm your appointment by calling them they'll cancel it . The text message reminder has the time of appointment & says if your child has a fever or runny nose call them ... No where does it say PLEASE WAIT IN YOUR CAR , CALL WHEN YOU ARRIVE As me & my child are walking in we're literally putting our mask on our faces before entering the 2nd door that goes in the lobby . I look up & the receptionist Diane & Dr Trista are waving their hands in the air left to right telling " YOU NEED TO WEAR A MASK ! YOU'RE SUPPOSED TO WAIT IN YOUR CAR. DID YOU CALL FIRST?" It was so ridiculous to enter the business to this unexpected nonsense I said no I didn't call because I have an appointment. I even looked at my text to see if I missed some instructions. All I said was "if waiting in the car is so important why don't you add those instructions to the reminder text? " That must've struck a nerve. Then she went on to say I entered the building with no mask. Knowing she saw us pause at the door to put it on. I told them I didn't like the way they made me feel yelling & waving arms. Then she said well there's a sign on the door. Dr. Trista became so upset & waved her hand & said "she's not doing this with me today" She said I was arguing simply because I gave a suggestion & told her how I felt. She went in her office & closed the door pacing around saying she doesn't have to do this. I asked her if she's refusing my son's procedure? Then the receptionist said no I'll talk to her & see but we'll probably have to reschedule. I said reschedule? I waited 6 weeks for this appointment & took off work so I told her there will be no rescheduling I'll just find another dentist. I asked to a full refund for prepaid services & my kids medical records. Diane claimed the workers have no access to give me what I needed. I said tell Dr Trista to override it so I can find another dentist asap due to my son's toothache. Once Dr Trista realized I was refunded & no longer wanting her services she became extremely angry & asked me to leave as the receptionist was explaining the medical records release form. Diane was verifying my email address & Dr. Trista stopped her mid sentence & said " No, we're good. She'll call you to explain the rest" Then she whispered to Diane to call the police! I said are you serious right now? I don't know what to do with this paper let her explain it. She said " go to your car & read it. I feel scared , threatened & you're being aggressive. Leave now " I left to avoid further conflict but the fact that Dr Trista used defaming words to describe my character & behavior . She knows that historically using those type of words to describe a person of color & to the police is dangerous in this country. She tried to play the victim & use my suggestions on business procedures & withdrawal from patronizing her business against me as a scare tactic. I'm positive she's done this before & she must be held accountable for her lack of communication , compassion & respect for her clients. Without her patients her practice won't be around much longer if she doesn't clean up her self awareness & professionalism . Not once did I raise my voice or swear in her establishment. I looked at my son who was very confused by their actions & told him we don't have to deal with paying for services being treated like this ever. We will find another dentist who values their patients & runs their business with integrity & class. The energy is very low vibrational as soon as you walk in starting at the front desk and that says alot. read more

We do not recommend this dentist. The people who work here are nice, but Dr. Trista is just plain mean. Very sad. She was so horrible to our 12 and 13 year olds. My daughter was in tears when we left. Very rude and condescending. She shouldn't be working with children. We found another dentist. Stinks because this one was closer to home, but not worth putting my kids through dealing with her. Bummer! read more

I never do reviews....My children went to this dentist for years since she was on Richmond/ Mayfield never had a problem until recent when they literally charged me for a service my child never got an that the insurance said that I shouldn't had to pay for I call an speak with Diane about it an she was suppose to call back after she checks on it never did. When I finally calls she tells me that I told her I was taking my child somewhere else when we never had this discussion but when I stated that she apologized an told me that I would have to pay $25 to book an appointment when I asked about the $25 I paid for the medication from the procedure my child never got she told me she'll call me back never did. I call today to schedule an a rude lady who wouldn't give her name told me after given her my child's name that it's a note saying I took my child somewhere else for care I told her I spoke to Diane who was suppose to fix that because we never had that conversation this lady tell me to call my insurance an find another dentist. All the money spent in this unprofessional place an as many referrals I give this place I'm very upset at how unprofessional they are. read more

We do not recommend. Something off with this place. Always Make sure to get a second option, we had 4 kids by Dr trista and she said each one has multiple cavities, as well as, require caps among a few other procedures. We blindly did the work. than had a run in with the staff and left this Dr. its been 2 yrs and my kids have yet to have any other cavities or any other major dental work needed. read more

Sadly, Dr. Trista and staff think it's ok to be rude to patients. I was referred to her and when I expressed my frustrations at being on hold twice for 10 minutes, the staff person laughed and hung up on me. I called back and talked to Dr. Trista who refused to apologize because "she doesn't know me and didn't talk to her staff yet so she doesn't know if I was telling the truth". I actually was in tears after the experience until I read the other reviews and realized, it's her not me. read more

The worst experience I ever expected from a company that deals with kids and parents.... Daughter has seen them in the past, then had an immediate dental need. Office wouldn't set a date or time for us... I called back weekly, only to be told I'd be called back soon... Guess what... after 2 months of calling weekly, no call back... not one.... going elsewhere. read more

We used Dr Trista for a second opinion after our family dentist recommended several procedures for our young son. She recommended the same treatment as our family dentist and explained it much better. We had her do the surgery and everything turned out great. We have continued to follow up in her office every 6 months and we have never had anything but great care and great interaction with her staff. read more

Very busy but her dental work lasts nothing she touches comes undone, as an adult/parent you have to ask questions and continue to ask questions if you don't understand and also this is a children's dentist kids aren't always going to sit and appointments aren't going to go as planned so don't expect a miracle or speedy time. She's great very gentle and patient with the kids my son love her! These days you won't find a complete all around balanced Children's Doctor as she is she does cleanings to removal of teeth to surgery which I have experienced all of the above with her, she knows her stuff. The Office manger Nicole is great very level headed, understanding and supportive. read more

Would not recommend if you expect friendly and personable service . Starts with the Dr. Trista and she is far from that of friendly . Very rude does not acknowledge the parents when entering room. The front desk girls need to be trained better on being thorough in explaining matters and phone manners . (Example ) Front desk girls call day before my son appointment to confirm around 9ish leaves voicemail to call to confirm by 12pm that day or appointment will be cancel . Okkk... I'm at work first thing in morning and cannot get back to confirm until 1 . I called repeatedly no answer and left voicemails no calls back . Still attempted after work and voicemail is full. I call next morning and they finally call back . Nicole' has to clean their mess up needless to say I assumed it was canceled and it was to late to change plans again . And they said they had me on texts to confirm and instead they had mad my wife which never even came to office before because I have more flexibility and they said that default because mom normally handle lol but they never met mom nor has my wife received a text . If it wasn't for Nicole the officer manager who tends to clean the Dr's Trista mess up either from being rude or not explaining things . (Example) Dr is talking to me with her back turned or didn't give me my options just really the one that the insurance will pay the most for ... says my child needs a silver cap and nerve therapy but exhibit excessive decay so it may not last without educating me . Which the cap doesn't last 6months ...now it's fault ... saying he ate something hard . Caps shouldn't come loose like that in that time period . Now she says I have to redo this and it's out of pocket . Doesn't give me option to pull the tooth out until I ask Nicole to explain things and educated me . In which I would have had the tooth pull from beginning seeing it's a molar and a baby tooth in which My insurance would have paid but that's less money for Dr Trista . That's as shady as it gets . From a parent point of view you should give all options especially on baby teeth . I must admit the establishment is clean and but the Dr Tristas attitude makes it a Dump . I'm big on customer service . After these finals repairs we are done . read more

My kids had a great first time experience they were so passant with my screaming kids. I highly recommend them they give it there 100%

I would not recommend this dentist! my children were patients and were not treated with compassion so I decided to leave this practice. My daughter had to get a crown and the dental assistant was rude to her (she's 3) she was crying and the assistant was agitated with her. If you go to this practice and your children are not comfortable the assistants do not take time to make them comfortable. I left the practice and requested my children dental records and was told I had to pay $25.00 for a bill. I had left the practice close to a year ago and was never contacted about a bill. I was told because they don't have a billing department and eventually I would have been contacted. DO NOT SEND YOUR CHILDEN HERE. Horrible service although its geared towards being a "friendly children's dentistry" read more