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    Lawn Works Madison

    3.0 (2 reviews)
    Open 7:00 am - 6:00 pm

    Services - Lawn Works Madison

    Lawn care

    Snow removal

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    Maple Leaf - Bag of sticks that Maple Leaf did not pick up.

    Maple Leaf

    (36 reviews)

    I have used Maple Leaf for spring cleanup for several years and was happy with their work. This…read moreyear (2026) I was sadly disappointed in the quality of their work. Sticks were not picked up, drain pipes were not put back in place, and nobody came to the door when the crew was done to ask if we were satisfied. The bag of sticks I had to pickup is shown in the photo (not easy on my 77 year-old back that has had 2 surgeries).

    I waited several weeks before leaving this review to see if my sentiments would change. I read all…read morethe reviews before choosing to start my project with Maple Leaf and I took note of multiple negative reviews commenting on property damage and poor communication. I wrongly gave the benefit of the doubt to this longstanding and sizable business. In hindsight, I have regret for not listening to the feedback of others. I'm providing as much objectivity to this review as possible to help protect others from experiencing what I did. I worked directly with Joel (the owner) to make a plan to landscape a hill in the front of my house, where there are three fully-grown maple trees. These trees are in excellent health and are extremely valuable to me, as it is not possible to replace trees of this size. I made it clear numerous times in person and by email that I was concerned about the risk of damage to the trees, especially the roots. I received multiple reassurances that the roots would be fine and that the degree of excavating would be minimal. Several weeks after signing the contract, we still had not heard back from the company on a date for the work. I called several times and was assured that I would receive a call back when it was scheduled. When I noticed Diggeer's Hotline in my yard, it was obvious that work was being planned in the near future. I called the company again and was told that they would get back to me. I never received a phone call (although they allege that they attempted to call me once, the evening before they arrived). The next morning, my wife called me at work to inform me that a person in a bulldozer was tearing up the front hill. Nobody rang the doorbell or attempted to call us to let us know that work was starting. I promptly spoke with the worker on the phone and emphasized that it was essential that none of the roots be damaged. He informed me that he had already destroyed some "pretty big roots". In an effort to try to mitigate further damage, I paid out one of my coworkers to cover me mid-shift and rushed home. The damage was already done. The attached photos show multiple large roots that were shredded or transected right next to the trunks. Furthermore, he managed to gouge the trunks of two of the trees. The hydraulic equipment was left on my lawn over the weekend. After the first day, I spent three entire days working alongside the crews to ensure that the project did not cause additional damage. I dug holes, moved dirt in wheelbarrows, and placed rocks. Even while I was present, one of the workers decided to try to unload a truckload of mulch before removing my $900 tree from the bed. He decided to hold the tree in one hand and the bed in the other as it inverted. Unsurprisingly, he fell out of the bed onto the tree. I was assured that the tree would be okay, and it was planted anyway. I later saw that the trunk of the new tree had completely snapped. Another time, I noticed that the root ball of a planted bush was 3" above the ground. I asked for it to be planted properly and was told it was "good". The worker then stomped on the root ball to unsuccessfully push it farther down. I dug out the bush and planted it properly myself. The damage done was egregious. An assessment by an arborist confirmed what I already suspected, which is that the damage that was done was consequential, and could have destroyed more than 25% of these trees root systems. I had made an extraordinary effort to be proactive and avoid this damage by speaking to Joel multiple times and trying to be home so that I could relay my concerns to the crews before the work started. This nightmare cost me $12,538.78. I was not offered any concession for the extensive damage, the need to involve an arborist, leaving work early, needing to labor myself, or losing sleep over this. The best communication occurred when payment was due, as I received multiple phone calls in a day to pressure me to pay. I've been as objective as possible. Protect yourselves. There are many other options for landscaping. Supporting photos can be found in my accompanying Google review.

    Lawn Works Madison - snowremoval - Updated May 2026

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