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Lawerence Hearing

5.0 (1 review)

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2 months ago

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Crystal Run Healthcare

Crystal Run Healthcare

2.1(48 reviews)
1.0 mi

I've never had any major issues with this practice since being a patient here, but I tend rely on…read morereviews, so I figured I'd mention this, in some small hope this could be included as part of a quality control type of survey. 20 week ultrasound has been scheduled since 6 weeks. As usual, they called me to confirm this appointment. I confirmed and even asked if the office closes due to possible impending snow storm. "We don't cancel or close unless the doctors decide it's too dangerous". Cool, we don't cancel plans unless the same... Appointment day. We get kids ready to bring with us to the 11am appointment since school was cancelled, and yes, it's been snowing since last last night. No big deal. We get there at 11:06 am to check in. We are seated in area D, and it's the only area with people waiting, and packed. Didn't think anything of it and get settled in to wait. 40 mins later, I finally decide to ask about any clue when we will be seen, she says there's only ONE tech today and everyone waiting is waiting on her. Wow. Ok. I talk it over with my crew in tow, when the nice lady at the desk informs me that there's another tech coming in at noon. At this point the other people waiting overhear, and are also becoming impatient. Finally, at about 11:53 (remember appointment was at 11am) I decide to try and reschedule. My thoughts: -I don't mind waiting. But waiting for an hour to be called in for my 11am appointment, for a procedure they warned me lasts 45 minutes, and they told me to be ready with a full bladder for? -no one came out to check unless you went to ask. It sounded to me that everyone else waiting were also guessing as to why and when. Why couldn't they mention at check-in that they are down to one ultrasound tech and it could be a very long wait? I feel like his would save many peoples time and frustration, and gives a baseline expectation. Seems a bit inconsiderate, kind of unprofessional. So we left. Got up on a snow day, to wait an hour in a doctor's office to not be seen. Hopefully tomorrow I actually get seen. And going forward, hopefully some consideration could be exercised with procedure in front office when short staffed and these types of issues arise.

I have been going there since they first opened. I was always impressed with the level of care and…read moreprofessionalism. No longer! I have become horrified about specimens sent to the wrong lab and the resulting astronomical bill sent to me by that lab. I was recently refused any assistance and hung up on by a nurse. This after praising all of my doctors and nurses over the years. If your staff can't handle me, they can't handle anyone! I am too scared to ever call you or enter your facility ever again! ​

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Crystal Run Healthcare
Crystal Run Healthcare
Crystal Run Healthcare

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Martin Palmer, MD

Martin Palmer, MD

4.0(2 reviews)
1.5 mi

I had one visit with Dr. Palmer in December 2015. The visit was at 101 East Main Street in Port…read moreJervis. He noticed a cervical polyp and suggested I make an appointment with his Middletown, NY office after the holidays to get it removed. The appointment was on a Monday in January at 10:30 a.m. I got a reminder call which gave the address of his office as 111 Maltese Drive in Middletown. When I entered the building, I was advised that he is in the building at 2 Edgewater. This was annoying. I go to the 2 Edgewater office and check in an sit in the waiting room for about five minutes. I am called to the desk and told that I cannot be seen today because the instrument needed for my procedure is broken. I could not believe that they could not have called me to tell me not to come. I had someone drive over an hour to come and get me and another half hour to this office in Middletown. If the instrument was broken on Monday, it was broken on Friday and I should have been called. I made another appointment but after leaving this office I was so disgusted by the obvious lack or courtesy on the part of his office staff that I called and cancelled the appointment. Truth be told, this office seemed very run down looking and it was probably all for the best. I found a very qualified female doctor at Crystal Run Healthcare who did not use any instrument that could have ever been broken to remove my polyp. I don't know what kind of games these gals at the desk at Dr. Palmer's office run but I have moved on and wanted to give my experience so others can decide if they want to give him a try.

Love Dr. Palmer! I wish he was also an Obstetrician. He's an excellent Gynecologist. He quickly…read morecalls me back if I need to speak to him and he's very patient and kind.

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Martin Palmer, MD

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Middletown Community Health Center Administration - Dr Henry checking his vitals

Middletown Community Health Center Administration

2.5(4 reviews)
2.6 mi

The staff at Middletown Community are friendly sweet ladies. Making appointments is easy. Doctor…read moreHenry is kind and easy to understand. She loves the children. We look forward to our well baby check ups here.

I use to go here since this is the only dentist my insurance took.i was going to this dental for…read morealmost three years! I went and got my teeth clean faithfully and was always on time but one day I was late because I had to put my siblings on the bus so I rescheduled Due to being late so my next appointment I was about 10 mins late and filled my paper work out and as I was this spainish women snapped at me and said next time make sure your on time ! I ignored it until I waved to my dentis and she just glard at me so I went up to the desk and asked if I can reschedule Again because I was not feeling comfortable . That same women yelled at me and said no! You reschedule then came in late and your saying your tooth was hurting ! The other women looked at her in shock and I walked away then turned around and said it out loud enough for her to hear ."you are rude don't you know that?! " And her mouth drop. If I could give this a no star I so would and the dentis and staff are so rude if your late even if it's 5mins . Another thing is my dentis told me she would refer me to an oral surgeon To pull my wisdom teeth and that referral never came . Don't come here .

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Middletown Community Health Center Administration
Middletown Community Health Center Administration - Getting ready to be weighed

Getting ready to be weighed

Middletown Community Health Center Administration

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Garnet Health Medical Center - My own little room in the ER.

Garnet Health Medical Center

1.9(161 reviews)
0.2 mi

I only recommend Garnet Health Medical Center because it's the closest hospital. Their pediatric…read moreand maternity units are great. As for the other departments, it really depends on which doctors and nurses happen to be working that day. Two months ago, my GI doctor sent me to the ER for a STAT CT scan. Even though he called ahead to let them know I was coming, I still had to wait about 3 hours to be seen. Once I was brought back, things moved quickly with a series of tests. Initially, I was placed in a large shared room with about 10 other patients, which was not going to work for me--I'm immunocompromised and very cautious about exposure. Thankfully, they were able to move me to a private room, which made a huge difference in how safe and relaxed I felt. They ran a bunch of tests, diagnosed a GI infection that had spread to my organs, they were supposed to give me IV antibiotics, but they ended up giving me them by mouth instead and monitored me for any allergic reactions before discharging me. I was very clear from the beginning that I have a complex medical history and that I know what I need. I've learned that being my own advocate is the only way to survive in today's healthcare system. The ER doctor even said, "You're really on top of things," and I reminded him, "I told you I would be." This particular visit was a somewhat positive experience--but that doesn't mean everything was ideal. The waiting room itself is honestly filthy, overcrowded, and... a bit scary.... I strongly considered waiting in my car to avoid picking up something else, but staff said I'd miss being called if I did that. It's disappointing that there aren't more accessible facilities in the area for STAT imaging like CTs or MRIs when you have a script and just need urgent outpatient care. That gap in care really needs to be addressed, but I know probably will never be.

Despite atrocious billing issues, the facility itself is great. My wife went for a same day…read moresurgery. Each and every staff member that we encountered was polite and kind, very professional and friendly. The staff were personable and helped to ease concerns or worry. From start to finish we we greeted, spoken to with respect and decency and values as a patient. Great job, Garnet!

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Garnet Health Medical Center - Outside seating area

Outside seating area

Garnet Health Medical Center - This was just the bruise on my arm they sent me home with Tylenol 325 mg. You need to actually help patients that sit for hours

This was just the bruise on my arm they sent me home with Tylenol 325 mg. You need to actually help patients that sit for hours

Garnet Health Medical Center - This was her condition when they denied treatment and tried to send her home.

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This was her condition when they denied treatment and tried to send her home.

Lawerence Hearing - physicians - Updated May 2026

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