My partner and I stopped in to make an appointment, and we were able to fill out paperwork and such…read morethen for an appointment the next week, which was super convenient. On our appointment day, we took advantage of the first wax free. When we arrived, we were greeted kindly and felt welcomed. My partner had all of his information correct in the system, but mine had to be redone, which was a little frustrating. Thankfully, his appointment was first, so at least it wasn't too terrible. My wax, which I had my eyebrows done, was great. I really appreciated the attention to detail on not just wax, but also making them less long and plucking the stragglers well. I also have a piercing, and the care around it was well-appreciated. The room and table was comfortable, and it didn't feel awkward at all. The climate control was perfect too, which i greatly appreciate since many businesses are so cold to me! I definitely think we will be back! We may even sign up for a package deal.

Wife had an appointment for 9:15a on a snowy Saturday. She received a text message at 8:50 am that…read moresaid "Welcome to European Wax. We look forward to seeing you soon." At 9:05, as she pulled into the parking lot, she received another text saying EWC was closed due to the weather. She went in as there were two associates there. Neither of them apologized for the late noticed. The young ladies just said "That first message was just an auto one. We don't control that." Attention owner/manager- educate your staff on this situation. Have them offer an apology and an "inconvenience" discount on h the next visit. Oh, CANCEL that because she Won't Be Returning. Not the first time the "staff" was slightly rude......

It was my first time getting a lash lift. I've gotten a tint before (they didn't offer lifts where…read moreI went) so I had an idea of how this appointment would go. I did have an early appointment and since having never been here before I arrived early so I wouldn't be late. They did open their doors a little early before they actually opened. I didn't want to be that customer/client who tries to get in early so I just waited lol The woman at the front desk was super nice and helped me check in and let me know that Katie would just be a moment while she prepped her station for me. I had been up since 5am and really didn't want to fall asleep because I wanted to know what the process was and what was being done. Small chit chat didn't keep my attention so I did almost fall asleep. The service was fine? I guess? My lashes on the left eye like didn't take? Not sure if it was because of how it was done or the product that was used? The right eye seemed to work fine. I thought maybe I just needed to put on mascara to really see the difference. I followed after care instructions to a tee! Didn't touch, didn't put on make up for over 24 hours, didn't have them touch water, didn't sleep on my face... The next day my left lashes were pretty much flat compared to my right eye. Ugh. I did get a follow up call to see how my lashes were doing but I was at my bridal shower so there was no way I was gonna stop partying to take that call. I did follow up with them that Monday about how they turned out. They said I could come in so they could fix it for me. I thought, oh wow awesome! They asked for a time that would be best. I said it would be cutting it close for 3:45pm since I get off work at 3:30pm but they said they'd still take me if I got there no later than 3:48pm or something. So they put me on the book for a lash lift fix and I get the email to confirm. So that day I was scheduled, I HAUL ASS because I know time is money, only to be told that they wouldn't be able to do anything. What. Why have me drive out there to tell me that? This could've been a phone call. I get they need to see the lashes but... this could've been communicated to me beforehand. I felt like it was such a waste of my time and money. And then I was told I could come back in the recommended 4 weeks, but I'd still have to pay the same amount... lol why would I pay for a service that didn't work the first time? They offered to comp $20 but that was after I asked. It's just shocking they don't stand by their product. I have gotten my hair done at multiple places (I've moved around a lot), nails done at multiple locations and they offer to fix that service and comp it (if there's anything wrong, which is rare but at least it's offered) And those services are much more expensive than a $70 lash lift. It was really shocking. Take what you will from this review, but I will not be coming back.

I've been going for about 8 months now and love the whole experience. They are very professional…read moreand Kiana does an amazing job every time.

I book an appointment online and never got a call to verify. Since she is a mobile licenses…read moreesthetician, I called speak in person so I could get all of the details. I left a message and did not get a call back. I called the next today. The voice mail was extremely unprofessional. The voice mail it said if you're worthy I will call you back.

She got me feeling silky smooth and it was pain free thanks for the Brazilian wax booread more

Sherry was DELIGHTFUL! We scheduled another haircut with her for both our girls…read more We were concerned about cutting our youngest hair so short BUT Sherry really expressed how important and was and made us feel so comfortable. Sherry told us we need to keep getting her haircut every 6 weeks because of the blonde and how damaged her hair gets with sun and chlorine. Sherry also said she should sleep with a silk pillowcase to help prevent her hair grabbing and tangling at night. Then to braid her hair at night. Not to use any other hair ties but scrunchies. Buy moisturizer for her hair and put it in every day in middle and ends doesn't need to be at the top because her hair dries out a lot. Sherry said the cut is much better and will help her hair grow healthier, it won't break as quick if we do all the above. Finally Sherry said to also said before she goes in the pool to spray it down with water to prevent chlorine damage because her hair is so blonde. Sherry was so so informative and patient with both girls. We will forever be returning to Sherry! Thanks so much!

The stylist was nice enough and pleasant. The dye job my poor daughter received for her 14th…read morebirthday is HORRIBLE!! She is heartbroken that her hair turned out so wrong. She wanted the bottom half of her hair red and instead got a very thin layer of red that was applied more like a highlight using foil. Not what she wanted at all! Definitely NOT worth the insanely high price charged. Don't waste your money! We have received better services at the beauty school and for ALOT less money.

I had a GREAT experience at the beauty bar! I went in to get my hair dyed for the first time and…read moreRachel was very informative on every step of the process! I have brown hair and just wanted to get something a bit darker and she let me sample a few swatches before we made a final decision. The interior of the studio was super clean and everyone there was very nice, thank you Rachel for making my experience so nice!

I rent a station here and absolutely love this place and all the girls here are friendly and very…read moretalented. I've done hair for almost 28 years and worked at about 4 salons . This is my favorite! Great relaxing vibe and the owner is super sweet and is very polite.

Very nice place. A little small. Easy to fine. Very professional and pleasant…read more Cal.ing and timely. Raised my eyes to the sexual harassment form but understand the business requirements. Wonder if the ladies had to sign. I had a Brazilian and butt waxing. I felt welcomed and not weird.

I've been coming to this spa for a while and always trusted the quality because of Janet's…read moreprofessionalism. That's why I booked a Brazilian with Piper, who had the most reviews and came highly recommended. When I arrived, however, I was switched to a different technician without being told in advance. Unfortunately, the service was not done properly. Multiple areas were missed, the technique was rough (including re-waxing the same sensitive area), and I left with significant irritation and bumps. I'm 15 weeks pregnant, and I had chosen this spa specifically because I wanted to feel safe and confident in the provider's experience. I reached out afterward and was offered a "touch-up," but with the irritation I experienced, it didn't feel safe to continue. This was not the level of care or professionalism I expected, and I'm really disappointed given the spa's previous reputation.

Excellent communication and customer experience. New to this and very informative and explained…read moreeverything well ahead of time.

She was great. I was running late and she stayed extra to help me out as a first time client.read more

Jon O. the massage therapist may be one of the most incredible masseuses I've ever experienced. I…read morecannot recommend him highly enough.

My favorite place!! Definitely will be back! Chris I believe was his name did everything rightread more

I have a super super picky husband who insists on having haircut every two weeks. But not just any…read morehaircut. The perfect haircut. Unfortunately, he also doesn't want to pay a lot of money for it. So for years, he's gone to Great Clips or the like and paid $8.00 for a haircut that 4 out of 5 times looks like I could have done a better job with some clippers in our kitchen. After we moved to O'Fallon, he decided that the nearest Great Clips had screwed him over a time too many and that he was finally willing to pay a little more for a haircut. So the search began. A mile or two down Main Street from our house is this little place called Salon Identity. I went in there once for an eyebrow wax (only $10.00 and she did an AMAZING job). I suggested he call them and find out the price for a haircut. He decided it was sufficient enough if it meant he was going to get a good haircut, and BOY, does he. He always goes to the same stylist - Tara, and she understands how finicky he is about his hair and she's always very patient with him, takes her time, and does a fantastic job. She even cleaned up his neckline and gave him a trim the week of our wedding so that he looked nice and fresh in his tux. Last night, I got my haircut by Tara for the first time and I am SO amazingly pleased at how it turned out. I had no idea it was going to look this good. She even showed me some styling tips to help me out with my new bangs and shorter 'do. The best part is that it only cost me $31.00!!! Absolutely unbelievable! I didn't know you could GET a good hair cut under $40.00. They'll accept walk-ins, but make an appointment today. You'll be so happy!

Chris Whitaker did an incredible job on my hair! He cut about 8 inches off and he didn't rush…read moreeither! You can tell he's truly dedicated to his job and he makes you feel important and like a friend! Not just to make a quick buck and rush through! I have found my hairstylist and will be returning for some color!!

This location is a 10 out of 10! My main waxer Shelby is very respectful and does a great job…read morehelping you stay comfortable and informed during your appointment. She is a delight to talk to and gives good advice on products and skincare maintenance. This location has good evening and weekend hours for those last minute touch ups too. The center is cleaned regularly and will never hesitate to wipe anything down for your comfort. For accessibility the parking lot is shared with multiple businesses so the handicap parking is limited and it is the only convenient ramp to get on the sidewalk as you will have your go further down the sidewalk to avoid steps. The center is very bright and well lit too. Best tip: get the wax passes for those areas that grow really fast.

Samantha was amazing! She made me feel very comfortable during my wax! They give you a serum to use…read moreafterwards and also offer a body wash that helps maintain your skin afterwards! 10/10 recommend!