HORRIBLE! Stay away from this dealership! I live in California and never in my life have I…read moreexperienced this type of customer service. Got approved for a loan on a 60k car which was for the GTR, ok great. Come to find out the car was in a pending sale. If I knew it was in a pending sale I would've never ran my credit. 3 days later no phone call or email very poor communication. I don't see the problem here I got approved for the loan I'm downing 10k I honestly don't get it you have a serious buyer that's from California that didn't even look at the car and is still Willing to buy it and ship it at my expense, but I guess the sale associate I believe her Name was akira still wanted to go fishing. imo if I was a sale associate If your trying to sell A car sell it don't beat around the bush. This would never happen in California I promise you that. And if I could give them zero stars I would.

I've never written a review for anything other than restaurants on Yelp, but felt compelled to do…read moreso after buying a Nissan Sentra from Airport Nissan. My daughter just started a new job at the Ohio State Med Center and was walking to the hospital from her student housing. Some parts of the walk can be a bit sketchy and the Mrs. became very concerned about her safety. Buying a car was an easy decision, but which one became the challenge. Typically, we buy Hondas. But my experience at Sunnyside Honda has been poor to say the least, so we gave Airport Nissan a try. Matt Paradis greeted me when we walked in the door and patiently listened to what we needed. The exact model and color were at an off-site storage lot, so while we were waiting, he let us test drive a car off the showroom floor. By the time we got back from our drive, the two colors we were interested were in the lot and we sat down to make the deal. He did the usual 'Fargo' check with his sales manager and came back with a price that seemed a bit higher than my Internet research indicated. We came to a middle ground and shook on the deal. While waiting for the finance guy to write up the paperwork, Mr. Bernie Moreno, the owner of the dealership and Collection Auto Group, came by to say hello (mind you, this was a Saturday morning). Bernie seems like a great guy and you can see why his people want to work for him. The most dreaded part of the sales process for me is the finance guy...trying to push you into extended warranties, road service and rust proofing. However, Butch did a great job. He knew I wanted to get on my way, but I got intrigued with his story...former police officer, left the force so his young son would always have a daddy to come home to, worked for a competitor for a couple of years, where the owner treats his employees like they are used car buyers, and found a guy in Mr. Moreno he could trust. More importantly, he didn't try to push any other deal on me. The price I was told by Matt Paradise was the price on the contract. Within 15 minutes I was out of his office and my daughter was driving home in her new car. Not sure I've ever seen her happier! I would highly recommend Airport Nissan to anyone needing a new car.

Amazing service and sales highly recommend I've been coming here for years and every time the…read moreexperience is easy and quick! Thank you Motorcars

Great service department. Easy to schedule and reliable. They don't push unnecessary work on you…read more And they follow up.

I had a fantastic experience! Berea Auto Mall provided excellent customer service and support…read moreduring my new Subaru purchase, which was a refreshing experience. The Carfax, original sticker price document, and all my inquiries were handled, along with assistance for my loan, new title, and registration. I recommend Charles, he's a professional who demonstrates integrity. Thank you! I love my new ride!

Recently bought a car from them and had a great experience! The staff was friendly, transparent,…read moreand made the process smooth. Got a fair deal and love my new ride. Highly recommend!

Excellent service! James is fantastic. Both he and his worker did an amazing job bringing my 15…read moreyear old wagon back to life, and looking new again. James is very customer focused and super easy to work with. I'll definitely go back. Loving my shine. Thank you.

They did a fantastic job with my cars interior and exterior detailing. My car hasn't looked this…read moregreat since I drove it off the lot! Top notch customer service. Would recommend.

Never open, something's always broke, owner does care about the shop. Cancelled memebershipread more

They do a great job, wish they had someone to dry the car after the wash. Really like the monthly…read morepricing.

In August 2022, I brought my vehicle in for body work. I had to wait 6 weeks before they gave me an…read moreappointment to bring the vehicle in for the body work/repair. They NEVER called to inform my on the progress of repairs, they NEVER returned any of my calls. After over an additional 11 weeks, finally one of the women that work there took my call, she said that nobody had actually worked on the vehicle, they simply took the front end apart to have a technician look at it but, that would not happen for another week, maybe longer, the owner was on vacation and work could not begin without him because he is the one that decides what needs to be done. Needless to say, I had the vehicle towed to a more reputable repair shop. Ever since Bill retired and left his business to his inept son, the shop is a joke. Even the woman that I spoke with stated that she doesn't understand how the York Auto Body stays in business. Run as far away from this horrible business. Customer service is something that they do not know or understand.

We took our car there to be repaired. They took it apart and did nothing with it for 3 weeks!!!…read more Finally, the insurance company inquired and said they needed the rental back. When we called they said they hadn't gotten to it yet, that they would put it back together and we could pick it up. NOT fixed!!! We wasted 3 weeks! Now we have to wait until September somewhere else and the insurance company will not give us another rental car. This business is incompetent and not reliable! This is no way to do business!

Paul has now done 3 vehicles for my family and all turned out phenomenal! His communication is…read moregreat and he is very accommodating to schedule. Highly recommend! Crystal Haug

The car is like a mirror. I can't believe it's my car. They exceeded my expectations by a mile. I…read morecould not be happier. Thank you and is worth more then I paid.

Best Price in town and the work they did on my blazer came out great. Both times I have went to…read morethere shop I had my car back the same day. Simple estimate and handshake deal! The only problem they have is that the shop is tough to find. Steve and they guys are awesome will definitely be back next time I open my car door into something