I have never been so disappointed in a local business and how it is run. This was the only cause of stress in my entire wedding planning process. I got my gown at Laura's and was satisfied, therefore decided to give them more business with tux rentals and bridesmaids dresses.
1.)The dresses part 1-The first problem arose when one of my bridesmaid's dresses came in and was too small. The bridesmaid went into Laura's and tried to get a new one ordered and asked if there was anything they could do. They gave her attitude and said there was nothing they could do, the seamstress could fix it. She tried but there was no way to let it out. We went into Laura's and were told to go next door. We were followed by 3 employees and Laura to the other shop so we wouldn't make a scene. It felt like we had done something wrong, it was very unprofessional. They measured her again and said she was 2 inches bigger. When they measure, they don't tell you to stand a certain way, they measure you how you are standing, therefore measurements would never be the same. It was too late to order another. They tried to remedy it by taking a sample dress bottom and sewing it to the top of hers, which was fine and it worked. They insisted on sewing a ribbon on to cover the zipper, even though my bridesmaid just wanted it as is because it fit. They sewed it on and in the process, tucked it into the dress, making it smaller. Well, 2 weeks later (1 week before the wedding) it was picked up and didn't fit. They had to sell her a sample dress at the full price. She ended up buying 2 dresses .
2.) The dresses part 2-Another bridesmaid's dress was about 3 sizes too big, to the point where the seamstress we went to had to do a lot of work to the top and my bridesmaid had to be sewn into it the day of the wedding.
3.) The tuxes- the guys went to get fitted and I had paid the deposits on all of them ahead of time and the guys were aware of that. One of them was chased out the door and told to pay the deposit. I had to go in myself and make sure they applied his money to the bill.
4.) The tuxes, part 2-We were told they might not be in until Friday, the day before the wedding. This caused me a lot of anxiety, knowing how terribly the dresses fit. They ended up coming in on Wednesday. Most of the guys got a call, except for the groom. So, he called and was told that she couldnt tell him if it was in, but if he didnt get a call then it is not (with attitude). They ended up being ready for pickup on Thursday. Well of course, not without issues. One of the pairs of pants had a hole in them and they had to express ship another pair. When the guys went to pick them up, they mentioned how disgustingly inappropriate the attendant was dressed, with a very short skirt and a top that barely covered anything. Not professional at all for this type of business.
3.) The tuxes part 3- the guys were told that they had to return the tuxes between 11 and 3 the day after the wedding. The groom told them that we live an hour away, it was not possible. They said (with attitude), you need to call Sunday to get permission then. I have never heard of a tux rental needing to be returned the morning after the event.
In conclusion, this business was the most unprofessional, unorganized, and unwelcoming local business that I have ever dealt with. I will never do business with them again, nor will I ever recommend them to anyone. read more
