I've don't think I've ever been treated so badly or received such poor service in my life. So many things went wrong during this transaction, but it was the way I spoken down to that had me walking out of this place with my jaw dropped.
I'm here with my partner from Denmark visiting my parents & they insisted I go there to wash my clothes because the service is (was) top notch. In the end, 5 socks of my husbands socks (a pack that was opened here in the states) came out missing their match. And, a turtleneck that was in my small suitcase of clothes was lost.
This is unfortunate, but the way I was treated by a manager with the name tag "Manuela" who then told me her name was "Stephanie" like mine - left me actually shocked. After putting up her finger and telling me to wait to because she was on her phone talking to someone, she proceeded to look up my Dad's order that I was picking up while talking on the phone. I couldn't get a word in.
After explaining the situation, she said it was illogical of me to to say that her or any employee stole my husbands socks - I had to correct her 3x and insist I wasn't accusing them of stealing, but losing.
She said she remembered me and my partner exactly and when we came to the laundromat - the 9th because she was there the whole day. I actually came on the 17th. Then, she tried to say, "Aren't these socks matched? You're clearly mistaken." - when the socks were clearly not a match.
Then, she tried to insist she knew what happened because she was the one who washed the clothing - as she promised my mom (who came with me) Then afterwards backpedaled & said it was employee named Kevin who washed the clothing. So, where's the lie?
After she tried to go in circles to confuse me, I finally just asked for a refund to which she downright refused and said I may as well leave because there was nothing she could do.
So very much went wrong, and I truly just hope for this girl to find a new job because customer service is not for her. read more