Rude owner who is too "busy" to be bothered with your issues concerning HIS laundromat. Also, don't expect the broken machines to be labeled, employees will only mention this until after you put your money, soap, and clothes in :)
After 1 year of coming to this laundromat, I finally had the pleasure of speaking with Mr. Owner after one of his machines - which was not labeled nor displayed an error- took my money and proceeded to break down on me. I let the onsite employee know my issue and she proceeded to call the owner, who instructed her to have me call him.
Mr. Owner, who was so polite and not accusatory at all, calmly explained to me over the phone that the only way I would get a refund was after he was done playing his wedding gig. He made it very clear that he was "busy very busy" and I would have to wait until he was done with his earth shattering performance to inspect the machine.
While explaining to Mr. Musician that I couldn't wait several hours for him to return to the store and inspect the machine, I suggested for his employee to refund me the $1.75. I figured this was a common issue and the $1.75 wouldn't be that hard to refund at a laundromat. Boy was I wrong!
Mr. Owner proceeded to call me "rude" for the suggestion, and that I would have to wait until his performance was over. He further explained that he had to review the tapes and make sure I "didn't add too much soap," which apparently causes washing machines to break, and then he would determine if my commoner self was worth a $1.75 refund.
After being hung up on for... *shrug*, I attempted several times to call back Mr. Muscian Owner for a better solution - I knew an apology was out of the question after that display. He sent back a charming text message calling me "crazy" for calling and reaffirmed the fact that he was "busy very busy." He was so busy in fact, that he offered me 3 whole dollars to stop "bothering" him from doing his other job.
Moral of the story my friends: Go somewhere else. I have been coming to this place nearly a year since moving to Canyon Country, and have been lucky enough not to deal with the owner.
My issue is not the refund, it's the lack of 0 craps given for the customer and the accusatory manner with which the owner speaks to his customers. He made it very clear his music comes first, so don't you dare call him when he is playing a gig, even if he is the one who advised it.
"What do you expect me to do!? Leave my show and come give you $1.75!?"
No, that's why I suggested if your employee could possibly refund me. Also, if you dont want to be bothered, then why instruct your employees to have customers call you with their issues?
Note: don't expect the staff there to help either. While they are nice people, the owner made it clear in his text they are only there to clean and not do anything else. read more