NEVER BUY FROM BAD BOY!! My husband and I bought our in-laws a new fridge on October 23, 2020 after they had been living out of a bar fridge for about a month. We were told 6 weeks for delivery. Then we were told "it will be in Canada on Dec 29." Now we are being told that it is not expected until February 2021!!! My in-laws have now been living out of a tiny bar fridge for about 4 months and they are sick of it!! Bad boy claims that all sales are final and is refusing a refund. This is unacceptable and will most likely be brought to the courts. read more

Horrible customer service, rude and unhelpful. The warranty is a total scam, the furniture is trash. You wait on hold for an hour to be told someone will call you back...nobody ever calls you back. I would recommend anywhere else. read more

Only your money matters. Once they have it you don't exist. Terrible customer service.

DO NOT BUY ANYTHING FROM BADBOY Furniture. - Unless it's part of a police or television sting operation! TERRIBLE customer service and CRIMINAL business practices. SUMMARY: Fast Delivery = 6 weeks Delivered product was DAMAGED. BadBoy refuses to replace damaged product. Likelihood of compensation is non-existent. DETAILS: Sep 21/20: My oven broke. I went online and ordered a new oven. I went with BadBoy because they were advertising fast delivery and they would remove my broken oven for $30, which I thought was reasonable. Sep 24/20: The charge had gone through on my credit card, but I still hadn't received an order confirmation and there were no reply to emails or telephone messages. I sent another message telling BadBoy to CANCEL my order and physically travelled to my closest BadBoy store to ensure my order was cancelled. I was told "ALL SALES ARE FINAL". That they could give me a store discount, but I'd be responsible for a RESTOCKING fee. The people at the store put me in touch with Janequa on BadBoy's Customer Service team. Over the next week, Janequa and I had a number of conversations, but ultimately she was ineffective and nothing was resolved. Oct 7/20: I received a phone call from BadBoy asking me if November 9 would be a good day for delivery! - Yeah, that conversation didn't go well. And by this time, Janequa had stopped corresponding with me. Oct 21/20: I contacted my credit card company and PayPal to dispute the charges, but because BadBoy had offered to deliver the product on Nov 9/20 and because their terms and conditions state "all sales are final", neither organization was willing to help me dispute the charges. Oct 24/20: I contacted my lawyer to see what I could do about the situation. He advised we could go to SMALL CLAIMS COURT, but ultimately I'd end up spending more to fight the issue than to just take the new oven. Oct 25/20: BadBoy contacted me to say my oven was in stock and could be delivered that week. Resolved to the situation, I agreed to take delivery on Oct 30/20. Oct 30/20: 2 gentlemen arrived on time to deliver my new oven. Neither of them could speak English very well, but we managed to communicate. The gentlemen swooped in to take away my broken oven, and then swooped in to install my new oven, plugging it in and putting it in place. This is when I noticed a HUGE DENT on the front console of the brand new oven!!! The gentlemen tried to tell me that as soon as the oven reached room temperature, the dent would correct itself! - WHAT?! Obviously they don't know about ultimate tensile strength and plastic deformation!!! When the gentlemen asked me to sign for my delivery, I drew a picture of the new oven and the location of the damage. They were angry with me for doing this and told me they would get in trouble, because I wrote more on their work order than my signature! I immediately took photographs of the damage and emailed them to BadBoy Customer Service. Shortly thereafter, I received an automated message from BadBoy, asking me to take a survey regarding my delivery experience. At the end of the survey, there was an option to press 5 to speak to a Customer Service representative. When I pressed 5, the call FAILED TO TRANSFER due to "technical difficulties" and hung up on me! A little while later, I was upstairs and looked out my bedroom window. I noticed that all of the packaging material for my new over was strewn about my front yard!!! I took pictures of this as well and sent them to BadBoy Customer Service. Oct 31/20: I received a response from BadBoy Customer service that said: "If you have plugged in the product, we can only provide you with a damage allowance." - WHAT?! That was one of the first things the delivery man did! I wasn't given a choice! Are they trained to do this?! "If you are looking for a replacement, you will need to call the manufacturer directly." - WHAT?! Seriously...? I simply cannot believe that a CANADIAN company would operate with such POOR ETHICS. They should be ashamed of themselves. I have no chance of getting my money back or getting an un-damaged product. I seriously doubt I will see a 'damage allowance". - But if this message prevents even one person from going through all of this unnecessary drama, then I'll have done a good deed. read more

They take your order and call you up saying it won't be available for 8 weeks and keep pushing back the delivery date. They don't answer emails and refuse to discuss the situation over the phone. If you ask for a refund they say all sales final and hang up. read more

My experience with bad boys was last year when I moved to new home and went for shopping for new dinning room and coffee table. They had a great selection with a good prices, but my issue is with the Solid Gold Furniture Protection they have convinced us that it is a must specially when you have kids who spells water/anything and it does cover the coffee strain and other things. But guess what after we bough it and the exact issues happened to us we called them and they told us that your Warrenty is voided now and we will not repair your issues. SAD. We went back to store and he told us there is nothing he can do. I don't mind buying things and my kids breaking it, I would be responsible for it but don't sell me a coverage and tell me it does cover every and anything. Also we had an issue with the sofa we purchased at the same time within a year of usage one of the back broke, they told us that is a manufacture issue and it is covered under the warranty but the next time we called they told us to bring it to their location for a replacement, our understanding they should be responsible to bring the fix to home. I have uploaded photos of my issues as well as the coverage plan, I bought the best option they have. read more

I wish I could give zero stars. I also wish I had read these reviews before making a "purchase". I ordered a table in October for which they immediately took payment for. It is now March and I still don't have a table. Every time I call their customer service I get the same runaround. "End of this month". Every time. And then nothing. Today I called telling them to cancel my order and refund. Apparently they have a no returns/no refund policy. Well, I'm not trying to return because I haven't received the product. At this point they are actually just stealing from me. I will never purchase from them again and will tell everyone one I know to avoid them. How is this company still in business? read more

Never purchase anything from this store just the worst experience and horrendous customer customer service, I will tell everyone I know . Purchased a leather sectional that cost me $2,300 was ripped upon delivery have called them to let them know talked to customer service no response from them they just keep saying someone will get back to me , called back about 10 times , left messages and not a single phone call back just horrible. Will never go back with the way we were treated. Never had such horrible service anywhere. read more

My husband and I recently purchased a bedroom set from Lastman's Bad Boy in Ancaster. Raj is the name of the customer service associate that assisted us in this purchase. At the time we had explained that we were just there to price compare and would not be making a purchase that day. We looked at several suites and decided that at Bad Boy, the Nathan set was our favourite. At this time, Raj asked if we wanted to purchase the package deal that day as there was a "no tax" event and he was sure that since his Regional Manager was that on site that day, he would be able to slash the price even more. We said we would be open to hear what the best price was that they could offer but that we may not be purchasing that day as it was a big step for us (we have never in 10 years of marriage purchased a bedroom set for ourselves, but had pieced together hand-me-downs so this was a big deal for us). He came back with the price, which we agreed for the amount of pieces we were getting was good, but that we wanted to wait to verify the dimensions of the bedroom to ensure all pieces would fit before committing to purchase the set. Raj then went on to tell us it would be "no problem" to return or exchange for store credit if the fit was not right and that we would be making a huge mistake if we didn't purchase that day as we would lose out on the price that was being offered. He said, this way we lock in the price but aren't under any obligation should the pieces not fit once they were delivered. We then explained further that we would not be putting the pieces in our bedroom on the day they had slated for delivery as we were having the hardwood floors in the bedrooms refinished and would not be able to walk on the floors until a later date. Raj, again assured us that this would be "no problem" (a phrase I'm sure he uses a lot with customers) and that we could return anything that didn't fit. So, after much debate and back and forth with Raj (all the time assuring us a return would not be a problem) we went forward with the purchase. The set arrived on April 16, except for the chest of drawers, which was back-ordered until yesterday. As explained, it was not until May 1 that our floors were completed. When the bed was placed, and the dresser and one night stand opened, we could immediately tell that the night stands would not fit. "No problem", we thought, we can return them. But, when we called the store to arrange a return, we were told that all sales were final and that for "no fits" you only have 3 business days to return the items. I explained the whole back story and that their employee ensured us it would be "no problem". Our concern was forwarded to the district manager, who was supposed to call us to discuss the matter on Monday May 6. We never received that call. We finally followed up again today, May 8, and now I'm being told they will only take back the one night stand that was not opened, as they do not accept items that have been opened. Keep in mind, the item comes fully assembled and fully enclosed in a cardboard box, so it's literally not possible to tell if the item will fit until you un-box it which according to Bad Boy immediately voids any return. Convenient. There is zero damage to the item and it is still in brand new condition as it was upon receipt. I have spoken to Kate (operations manager) and even though she agreed that Raj gave us incorrect information, they are not willing to take ownership and accept both items back. At this point we weren't even asking for a cash refund, but would accept an in store credit. Kate was unwilling to budge. I explained that this was unacceptable as this set was sold to us in bad faith and under false pretences by their employee. Still she would not budge. I explained that I would be taking this to social media and escalating this matter to head office. Still she would not budge and she then hung up on me. read more

I bought a dryer two years ago from Bad Boy. About two months ago the dryer stopped working properly and was deemed unrepairable and replaced under their solid gold warranty. Which was all good. However, the dryer they delivered to replace it arrived scratched AND did not work AT ALL. When we called Bad Boy to report this, they directed us to GE. GE sent a repair person, who discovered that the entire motor of the dryer was not working. This was the supposedly brand new dryer that they delivered to replace an already broken dryer! I am a reasonable person and I understand that GE manufactured it and it is mainly their fault, but when I contacted Bad Boy to let them know about this, they essentially said sorry about your luck but it's GE's fault. In my opinion this is not very good customer service. When I asked if they cared about the quality of the products they stock they simply said we have no way of knowing what condition they are in. Well yes that is obviously true but most companies stand behind the products they stock and would have said okay, we know it's not us but let us take the dryer and deal with GE (I have a friend who had a similar situation at Leon's, who did exactly as I described) or at least have apologized and offered a 10% discount or something! It was overall a very disappointing and frustrating process. I am left without a dryer for over a month, with a small baby and not even so much as an actual apology from Bad Boy. I actually really liked the salespeople there but will not be returning to the store based on this experience. read more