We visited here about a year ago to investigate a planned bed & mattress purchase. Even though we…read morearrived before the posted store hours, the door was open and we were met shortly by Barb, the Operations Manager. She showed us around the store and showed us what we wanted to see. Recently, we returned to purchase and the experience was similar - arriving at store opening we were again quickly met by Barb. Based on our requirements, she recommended a specific mattress and that is what we ordered. We also purchased 2 L&P adjustable beds to put the mattresses on. The mattresses were manufactured, delivered and the beds set up in our bedroom by the date specified. Shortly after, I found some minor deficiencies with the L&P adjustable beds and emailed Barb. She promised to send a tech with some parts to look at the beds and correct the problem. The guys came as promised, had the small parts I wanted and we fixed the problem. I prefer dealing with family businesses and CJ Mulholland did not disappoint. We are now sleeping more comfortably than we ever have and I would highly recommend this business.

From the owner: You can feel the difference quality makes.read more

Outstanding service, Gregory S. did a fantastic job today of describing options and the Barton…read moreStreet store has a really superior selection of many products and styles. The value offered is outstanding when compared with other chains. I would recommend this company.

From the owner: Why pay retail for Top Brand…read moreMattresses? Unbelievable prices. Quality brand name products. A mattress experience like nowhere else! National Mattress Outlet is the smart way to shop for your new mattress. We are not like your traditional mattress retail store, and therefore, you will not have to pay traditional retail prices when shopping with us.

I am not sure about the other reviews on here, as they don't fit my experience at all! Thank you…read moreBraeden for your help in my purchase of a mattress. This was for my elderly Father, and he accomodated our needs very well. My Dad is very happy with his new mattress and I am happy with his excellent customer service given. I appreciated his kindness given not only in explaining the differences in mattress types, but also for him putting the mattress in my car for me as well! Our cares were heard, and taken seriously, and I could not be more pleased. I highly recommend you shop here, and trust that your experience will go well too! Thank you again Braeden! Much appreciate this easy and good experience!

Be aware that they have no return policy. If you give them money for anything all you'll ever get…read moreback is store credit.

Bought a sectional sofa set from here again this time for my basement. Recieved a excellent deal…read moreand fast delivery ...would highly recomend!

Bought a Sectional from here, after shopping all around this place offered the best deal with fast…read moredelivery....very happy with my purchase, thank you!

I have to say that Boris at Queensway Mattress help me found the best mattress for me and my kids…read more He gave me a very competitive price and delivered them on time and FREE!! So I got Ikea price mattress but for way better quality and such a friendly service. Thank you so much!!

The service here is amazing! Firat really helped me pick the perfect bed. I am extremely picky but…read morehe definitely understood and reassured me that I was making the right choice. I didn't feel any pressure with purchasing my bed at the moment! I'm so happy with the bed I've picked thanks to him! The delivery was fast and easy, Boris was so nice. Great place to check it out if you're looking for a new mattress with great prices :) Thank you!

I purchased a queen size Venus mattress last July 2022. It's a firm plush mattress with memory foam…read moreand gel cooler...honestly, I never slept like a baby since then. And the price was very reasonable. Thank you MBA-Welland for the opportunity!

From the owner: We offer Premium mattresses at 50-80% OFF Retail prices…read more Products are ALL NEW, Factory Direct, and made in Canada. Products have 5-10 yr warranty Delivery services within Niagara Region is available. We cater to customers One-on-One so you can be confident of your choice because we believe that "sleep matters."

Why did the owner of Nine Clouds Beds & Mattresses just spend several hours of his time emailing me…read moreback and forth about Sleep Number beds KNOWING that I wouldn't be buying from him because he's 6 hours away from me AND willing to find me someone who is local to me that can give me mattress recommendations that's not a chain....all because of a blog post he made 7 years ago that initiated my contact with him. LOVE THIS!!! THIS is what being a business owner is about, THIS is the individual attention that EVERY person gets, whether they buy from you or not. You DO NOT get this from box chain stores. #buylocal #supportsmallbusiness #momandpop #ninecloudsbeds #seriousbusinessowner #customerservicegalore #ThereAreNoSleepNumberBedsInCanadaAndIAmSad

Came here to get a specialized bed, there were so many to choose from on the website when I was…read moreoriginally looking for one so I came in. Will was great to speak to and very helpful. There are recommendations for each condition or symptoms on the website which I was very pleased to see and all were helpful. I went in and ordered my bed. They delivered it and set it all up which I was very pleased about. If you are looking for a specialized bed at a great price - this is the only place you should be looking. Thanks to Bill and the team I now will get a great nights sleep forever!!

UPDATE 11/30/25:…read more Store's Follow-Up Request Ignored by Management Despite the owner asking me to call the store manager about this unusable mattress, my message to the manager has gone unanswered for over a week. Meanwhile, this mattress continues to get worse. It simply cannot handle my 122 lb. body weight when in use. The materials instantly compress so much that I experience physical discomfort and soreness (an iPad on a stand next to the bed is now exactly level with my face while I'm lying down). This points to a massive failure in the product's support capacity. I'm forced to sleep on my couch now rather than my bed because of the hip and glute pain I'm experiencing. This company's system for resolving customer complaints is clearly broken if the manager ignores a significant issue a customer is having. I cannot recommend a company that sells low-quality products and provides zero follow-up customer service. I will file a formal complaint with the BBB and the NYS Consumer Protection Agency if I don't get a response soon. *****ORIGINAL REVIEW***** I purchased the Celestial Pegasus Plush Innerspring mattress and thought I'd finally get relief from the hip pain and foot numbness I had from my four year old Saatva latex mattress that I spent a fortune on. That wasn't the case. The Pegasus "Plush" wasn't plush at all and the hip pain and foot numbness continued. I should note the pain and numbness only happen when I'm lying down in bed so this isn't a medical issue. I used their exchange policy after sleeping on that mattress for 30 days and exchanged it for the Simmons Emerald Coast, which I was told was a plush mattress. Now I have a whole new pain - my glute is constantly throbbing from lying on this mattress and now I'm stuck with a very expensive mistake. Never purchase a pillow top from Simmons. They sag very quickly. After doing some Googling, I found out this mattress is best for back sleepers and I can see why. That's the only way to sleep on it without much pain, although I'm a side sleeper and can't get used to sleeping on my back. I told the salesperson that I am a side sleeper so I figured he was pointing me in the right direction for side sleepers. I don't have the money to purchase yet another mattress so I'm forced to live in pain. I never in my life had so many issues with mattresses and I know it's possible to be comfortable because I recently slept in a hotel and at a friend's and had no issues. Prior to purchasing the Saatva and then these two mistakes from City Mattress, I never had issues. Bedtime was a pleasure for me. Now it's torture. Service was just ok. Nothing special, but not bad either. I suggest going elsewhere where there are many more brands to choose from.

I'm very happy with my experience here. Huge variety of styles - pretty overwhelming, but the…read moresales guy I talked with was able to help me narrow down my choices based on what I was looking for. It is completely okay and encouraged to lay down on the beds and test them out, even if you go back and forth a bunch of times for comparison. The staff makes you feel like it's important that each customer is happy with their choice - not pushy at all, very friendly and helpful. Although I did not end up purchasing a mattress on this trip, when I am ready to do so, this is where I'm coming back to.

This store is now closed and has reopened as Homestyle Furniture. Do not shop there. Terrible…read morecustomer service. Delivery men left the couch and love seat in the packaging and not put together. The love seat was defective and got the run around for three weeks trying to get a service man to look at it. They never answer their phone when we try to call and the people they tell us to talk to are never there to talk. Pleas stay away. Shop at leons or the brick or other bigger stores.