I know many businesses are doing the best they can during this pandemic but I felt compelled to write this review since there were not many current reviews for this establishment. I took a chance and visited here because I had a positive experience the last time I went over TWO years ago. I am not a person who regularly gets their lashes done so if I do get them done, it is definitely for a special occasion. I was in desperate need to get my lashes done for a wedding trip the following day. I am not familiar with lashes places especially those that accepted walk ins during this covid time. I called earlier in the day to confirm they were taking walk-ins and spoke with Tiffany who advised they were. I drove over 25miles to secure a spot since I confirmed they accepted walk ins. Upon arrival, there was about 4 workers (and friends) there and no one was practicing social distancing and no one had masks on except my technician. The first worker did not greet me but was aggressive and asked if I had an appointment. Once I told her no, she said "well we don't have anyone available to help you." I then explained that I called earlier and spoke with Tiffany and she said fine and walked away. Another girl (Ashli) who was much more pleasant came over and advised she would assist me after she finished eating. At this point I was ready to leave because of the poor customer service but I was desperate. If I could describe my experience in one word, it would be GHETTO. My entire experience was soooo unprofessional. The workers were discussing their personal business, my technician (ashli) kept stopping to check her phone, call friends and talk to her colleagues. they were discussing clients and personal business, Plans for the night after they left work and other irrelevant nonsense. There was a feminine guy there doing lashes too and he was loud and unprofessional. They all were so concerned about their relationship status and which "lil durk" song to play that they paid little attention to the clients. How do I know this? One girl was discussing how her baby father waited outside for her while she was in a club enjoying herself. She also discussed how nice of a guy he is and him being a scammer and not being from ATL. Of course my eyes were shut so I don't know which person was talking but I could tell the feminine guy's voice, my tech Ashli voice and another worker who was on the phone trying to calm an angry customer who was unsatisfied with her tinted brows.
The final straw for me was that my lashes started to fall off the NEXT day. yes the very NEXT day. My technician Ashli did a HORRIBLE job. She was sweet but her work was terrible. If I did not live so far I would've went back and requested a refund because I am unsatisfied with my services and the entire experience. I try to support small businesses as much as possible but when you lack basic services such as quality and customer service, how can I continue to support? I am highly disappointed in the service I received and won't be returning. Do yourself a favor and don't waste your time AND money going here like I did. I am beyond disappointed. My lashes should not be falling off after ONE day. Also, I forgot to mention... I was explaining which size lashes I wanted and my tech took it upon herself to try to use another size and when I questioned it, she said she didn't have the size. I wasn't happy with that response so she went to another work station and borrowed theirs . Imagine if I did not question it, she would've continued with a different size. She also started cutting the lashes she already attached to mine so I'm not even sure she used the correct size. I am almost certain my natural lashes are ruined. I am undoubtedly disappointed with the service. Please please please for the sake of not wasting your money and damaging your lashes, go some place else. your lashes will thank you.
One more thing I forgot to mention... my technician also said she "gave me the flirty lashes and ordinarily another tech would charge more but she did me a favor by charging the classy price." Now this would be nice if I asked for flirty and hot charged classy price.
However, I asked for classy because I specifically told her I wanted to look as natural as possible especially since I cannot have exaggerated lashes due to my field of work so she didn't do me a favor because that's not something I asked for to begin with.
Disclaimer: this review is all over the place and not very organized because I am frustrated. I'm sure you get my drift though. read more