*all three stars are based on the nail tech and her making the best of an obviously tough…read moresituation* The quality of this place has really gone downhill. I booked a pedicure service, and the three foot spa/sink areas were all out of service. My foot soak was in a shallow plastic dish of cold water. The top of my feet were exfoliated, presumably because it was all that could be easily rinsed. I am not sure what the issue was, but there was not hot or running water. They should not be offering this service as listed. It is a misrepresentation. I was charged $58 for the service, so with tip, I paid nearly $90 for a spa pedicure service that I could have done at home, but with hot water. I felt terrible for the young nail tech because she was truly fabulous and clearly making the best of what her employer had available; but she's never going to be able to build a book of business without functioning spa equipment. The actual polish service was pristine and will probably last a few months or more. I would absolutely book a service with the tech again, if she moved to another spa. However, even if the owner decided to bring her business out of disrepair, I'm not sure I'd return because of the bait and switch, and willingness to destroy that young woman's early professional development.

Where do I begin! Karen is an amazing massage therapist! I have been going to the Chocolate Spa for…read morea few years! I almost hate to give her a public review because she runs one of the best kept secrets in the city!! She does hot stone massages every time. She uses essential oils. This is an amazing experience for those just trying a massage out for the first time or those that are experts :) I can't wait to start getting back on track with my massages!

Peyton was absolutely an angel. She took her time and was so kind to me. I have never felt so…read morepampered and valued at a store! All the women that worked there were fantastic and thanks to them Ulta has a new loyal customer for life.

I live in Lee's Summit but decided on the Ulta at the Blue Springs location specifically because…read morethey answer their phone, have friendly staff, and provided me with warm attitudes and great customer service when inquiring on bridal hair and makeup services. Alina S. did my hair and makeup for my wedding. We had a small, intimate ceremony with family, but I still really wanted to feel special and bridal while also looking like myself. I normally wear very little makeup, so I asked for something natural with gold and brown tones. Of course it felt a little more glamorous than my everyday makeup in person, but it photographed PERFECTLY. Alina was incredibly sweet and easy to talk to. My now mother-in-law came along with me, and we both really enjoyed talking with her throughout the appointment. Another stylist also stepped in to help with my hair, which I really appreciated. It was obvious that they were making an effort to keep everything moving and make sure I was happy and ready on time. My only feedback is really more for Ulta's bridal scheduling than for Alina. It seemed like regular salon appointments were booked pretty tightly around my bridal appointment, and we started a little later than expected. Everything ultimately finished on time, but there was definitely a moment where I worried about the wedding timeline. I'm a pretty low-maintenance bride, so I mostly just felt bad that the stylists seemed to be under that kind of time pressure! For something as time-sensitive and once-in-a-lifetime as wedding hair and makeup, I think giving bridal appointments a little extra breathing room would make the experience even better. Maybe providing a survey or pre-appointment questionnaire to make sure everyone is on the same page, prepared, and know if specific wants can be expected to be fully accommodated would help both parties. None of that takes away from how happy I was with Alina's work. I would absolutely trust her with my hair and makeup for a larger wedding or another special event. She will always be a little part of why I love our wedding photos so much. I really appreciate the care she put into making me feel beautiful and bridal while still feeling like myself, and I wish her so much success in her career (and a trip to the beach in the near future! )

I really enjoy coming to this salon, I had a bad experience buying a gift card last time but the…read moreowner was really kind and reached out to me. The haircuts and stylists are always 10/10 anyone you are with will do amazing. Recently I've only been able to do walkin (yall know busy mom life) and everytime I leave feeling super confident and with beautiful healthy hair.

The salon was great, and I love the fact that they have evening hours, which seems to be very rare…read morein this area.

The service was amazing. Very friendly. Best massage I've ever had. The environment was very pretty…read moreand relaxing

I tried this spa after getting a gift card for my birthday. I had a fantastic experience. I asked…read morefor firm pressure and she did not shy away from getting into the knots in my shoulders and low back. The hot stones were wonderful, so relaxing! I loved the facial as well. I will definitely be back!

The billing department never sends out a statement until 60 days later which has happened now to me…read more2 times. They then hold your account from scheduling any appointments. The front desk also doesn't collect the appropriate amount of a specialty copay. As someone who's also in billing and deals with insurance this isnt how it should be. All co-pays and prices should be discussed with the patient before and after a procedure. Billing department never answers and claims to have sent out the billing prior which is false. I went to another appointment previously and was told I owed an additional $65.00 which was never mentioned previously. This charge was for pathology which wasn't discussed was charged by another provider to exam. Please explain the process to patients for clear understanding in the future.

Dr Montoya was great, very thorough and efficient. They were able to get me in pretty fast for an…read moreurgent spot check. I also did not wait long once I arrived.

I found the right person to do my hair. She's great! can't remember her first name, last name…read moreHernandez. Always ask for her

The nail Techs do a wonderful job- mani and pedi. Ask for Elaine or if she is not available ask…read morefor Cynthia.

I became interested in wigs due to my journey thru chemo. What a blessing for me to have found…read moreMerle Norman and Briana in Blue Springs! No matter your purpose for a wig -- medical/chemo, heredity, just for fun/special occasion -- Briana has a wig for you. I was a total beginner when I found this store, but I've learned so much since then with Briana's teaching. Her talent & certifications also include cosmetics and skin care. Working with Briana and her associates means you will have support after your purchase. When appropriate, you may be given a sample of fabulous and wide range of products to help with your skin care decision. You will love the pampering and attention. You may make a new friend if that is of interest to you. The encouragement and compassion shown are amazing!

I have lost quite a bit of my hair due to Covid and had come to the point that I'd decided I need…read moreto look into a wig or hairpiece. I found this Merle Norman store in Blue Springs. I was very nervous and since I had never worn a wig before, I had no idea about the process. I was promptly greeted when I entered the store and the ladies there were so friendly and understanding. They really listened to my concerns and what style I was interested in. They spent time with me in helping me pick something out. I decided on the one I wanted and they had to order the color. I paid for the wig and they said they would call when it came in. Less than a week later they called and told me it was in. The particular style I chose has bangs and Rita told me to take the wig and wear it for about a week, then come back and she would trim the bangs for me. She likes for a client to wear the wig for a wig to determine where you are going to wear the wig and therefore when the bangs are cut it won't end up being too short. She was very helpful on how to care for the wig. She really put me at ease and it was an enjoyable experience. I would highly recommend this store.