In December 2020, the owner of Skin Savvy, Alyssah Perez, posted on Facebook that her ordinary operations were shut down due to Covid and so she was making and selling jewelry through her business. I messaged her through Facebook messenger asking if she could solder and rework a bracelet for me. I explained that the bracelet was a silver bracelet and the main piece of it was my daughter's thumbprint (my daughter passed away last summer and the funeral home took her thumbprint so that I could have a piece of jewelry made). She said this is something she could do so we agreed that I would drop it off at her business and pay her through PayPal when it was completed. Her studio is only a couple of blocks from my office, so the next day (December 14th) I dropped the bracelet off at her studio. I messaged her that I had done that and she responded that same day that she was looking forward to working on it. I did not hear from her again so I messaged her through FB on January 13, 2021 asking for an update. She responded that same day that she was just waiting for the solder powder to come in. On Feb 5, 2021 she messaged me through FB asking for some free legal advice, which I responded to kindly, even though I have never met her and she is not one of my clients. I did not hear from her again, so on April 18, 2021 I messaged her through FB asking for an update. I got no response. I messaged her again through FB on April 29, 2021 but got no response. I messaged her again on May 25, 2021 and gave her my work number and my cell number and asked her to please call me with an update. I messaged her again on May 25th letting her know that I was worried that I had not heard from her and that I was thinking something might have happened to the bracelet. I told her that if the bracelet was lost just to let me know because I could get another one made (I have since learned that I cannot have another one made). No response. After that (I don't know the date) I posted on her Facebook timeline that I needed her to get in touch with me. No response (even though she was active on FB after I posted that day). I called the phone number listed for her business online, but the number had been disconnected so I messaged her through her business link online and provided my phone numbers and email address and asked her to contact me. I immediately got a confirmation from the website that the business owner would receive both a text and an email with my inquiry. No response. Around June 3, she posted on her FB page asking people to schedule services with her. I commented on that post that I was trying to get in touch with her and needed a way to contact her. This seemed to work and she messaged me through FB saying that she was so sorry but she had not received any of my prior messages through FB because they "were moved to another folder." She said the bracelet was finished but that she had not contacted me to let me know because her son had been having allergies and she "figured she would hear from me." (I'm not sure how she thought she might "hear from me" given that she does not respond to FB messages or inquiries through her website and her business phone is disconnected). I asked her how much I owe her and she said she didn't know, she would have to look at my "client card" at her studio. We agreed that I would pick the bracelet up from her studio on the afternoon of June 8th. On June 7th, I messaged her through FB (as she still had not responded to my multiple requests for a phone number) that my schedule had changed and I would like to come by sometime before noon on June 8th. No response. On June 8th I sent her a FB message before noon letting her know that I was frustrated that I was not able to get in touch with her and that I would be getting my hair done at a salon about a block from her studio from 5pm to 7:30pm that night and asking her to just bring it to me there. No response. That day, she posted on FB, again asking people to schedule services with her. I commented on that post that I needed her to contact me and to check her private messages because I was trying to communicate with her. Her Facebook settings are such that others are able to see when she was most recently active on FB so I could see that she was going on FB and I knew she was seeing my messages and my comments on her post. No response. At exactly 7:30pm on June 8th she texted me (the first time she has given me a way to contact her) and said that I cannot make last-minute demands on her time. She offered to mail the bracelet to me but I told her I did NOT want it mailed because I didn't want it lost. She agreed to bring the bracelet to me at my office the following day, June 9th. I told her to send me a PayPal link and I would pay her that day. Needless to say, on June 9th she never showed up and never called. On the morning of June 10th I texted her noting that she did not show up and asking if I could come by her studio over the lunch hour to pick th read more