I reserved a spot on her website for a specific day. She then calls and says that the day I chose was for renewals, but that was not noted on her website. She then wanted to reschedule me, and I let her know I needed my CPR card before that Monday. She told me she could schedule me for Saturday. On Saturday, she calls and cancels because she did not check the building schedule and was told it was occupied. Her excuse was that it was a situation outside of her control, but she could have checked before scheduling me. Seeing that she has now canceled twice with my deadline, I decided to cancel altogether with her. I was told I would receive at least half a refund, but I do not believe I have received that yet. read more