I had a horrible experience from the start. I bought a Groupon for this company and twice before I came in for my appointment, The Lash Loft redeemed my Groupon without me knowing anything about it. This caused me nothing but headaches speaking to Groupon customer service and trying to get this fixed.
Fast forward to the day of my appointment, I showed up to my appointment 15 minutes early, like most people do, and the doors were locked with no cars insight. Thinking maybe I ended up at the wrong place, I called the phone number and I was given attitude with the response of "well give her time, it's not even 2:30 yet you're extremely early" ok fine, i looked down at my phone and saw 2:19 looking back at me. I said ok thank you and hung up, sat outside of the shop waiting for someone to show up.
It's 2:47 by the time my lash artist pulls into the parking lot, she looks at me sitting there and says "oh no one else is here today? That's unfortunate." Unfortunate indeed, I never once received an apology for her being late, life happens and I understand that but not even a simple I'm sorry I was running behind? By the time she's ready to begin it is after 3:00, this is why I arrived 15 minutes early to my 2:30 appointment because it takes time to get set up.
I lay down on the table and I'm basically shamed for buying only the "mascara look" Groupon. She tells me this only comes with about 50 lashes per eye, that's great for me because I don't wear a ton of make up and had a wedding to attend that I wanted the look for. She put less than 30 lashes on me and hurried through my appointment in under 40 minutes, never gave me any instructions on how to care for them or when she recommended I come back for a fill. She was hurrying out the door right along side me.
I am disappointed because I was hoping to find a lash artist and salon that I really enjoyed to begin coming back to regularly as so many of my friends do, but this will not be that place. read more