I decided to try Lea based on all the great reviews on Yelp but I don't know how she has this many 5-star reviews because that was not my experience at all. It was hard for me to give her even 1 star.
First impressions are so important in a professional setting. Lea lacked communication. I had no idea that I was driving to a residence until right before my appointment time. I thought I was going to a salon. Upon meeting her, Lea did not even introduce herself. I was the one that asked if she was Lea. I only found out her name from reading her Yelp reviews.
Her home or someone's home, was not clean at all. There were stains on the carpet and the bathroom was far from sanitary. I was actually hesitant to take off my shoes. I had to ask about the shoes since I'm Asian. Lea did not say anything until I asked.
Again, first impressions. Even though this was my first time coming to Lea for a lash fill, it was not my first lash fill. I've been getting and doing lashes for many years. I just had it done two weeks ago and was looking to try someone new that was closer to me. What was so unprofessional about Lea was that she did not do a consult with me prior to my appointment or at the appointment. She knew what service I booked on StyleSeat and instead of informing me about the price discrepancy beforehand, that was the first thing out of her mouth when I got to her table. She had all of my information and could've let me know that first time client prices are different for fills regardless if this was my first fill or my two-week fill. You'd think she would let me know when I first made that appointment with her. I feel like she knew that this was going to be an issue and purposely didn't disclose that to me beforehand until I was at her table. I even texted her prior to booking to get pricing and she only directed me to StyleSeat. I don't disagree with her on having a first time client price that is different from her regular clients' but she should've told me that BEFORE the appointment so I can decide whether I still want to come or not. Again, lack of communication and professionalism.
Lastly, the straw that broke the camel's back was when she told me that I would be charged 50% of the service if I decide not to get my lash fill. I was so turned off by this that I did not want her to touch my lashes at all. I wanted to leave right away and you can tell that she did not want me there either. I left without getting my lashes done.
Her prices are similar to salon prices yet I did not get the same "salon customer service" from her. There was no customer service at all from Lea. Towards the end, she was rude and barely made eye contact with me and was texting on her phone while talking to me. Being in the beauty service industry myself, I've been in similar situations where there was a price discrepancy but I've never charged the client for it especially if they were not aware of it. And, if the client decides to not get the service regardless of the reason, I would not charge them either. You want your clients to not only feel good about the service that they are getting but you also want them to like you and come back for future services. I really don't think the 50% charge for a service that I did not get was warranted since I showed up and was on time. It was so unprofessional and I felt completely duped. read more