I set up a Yelp just so I can leave a review on how bad this delivery service is. I ordered multiple items from Amazon, and I only received two (which annoyingly were the two cheapest out of all 10 items). They said that all items were delivered but clearly that is a lie. I have been ordering a lot of things from Amazon since I moved to my new apartment and nothing has ever been robbed, so it is clear that the items were just not delivered. I then tried to ring their customer care but got no luck there either. How you can pride yourself as a company is a joke! I have lost quite a lot of money due to your inability to do the very thing you pride yourself on being able to do. Where have my packages gone?! I would expect some sort of a reach out from your team but looking at all the terrible (and very recent) reviews, I am not hopeful. DO NOT USE THIS SERVICE!! read more

They love to do this thing where they lose your packages and then say you didn't provide accurate delivery information. They give you 3 days to provide the information necessary, but here's the catch, there is no customer service email/phone number. Only a broken chat bot that loops the same 3 automatic responses and an automated call system that refers you to the broken chat bot. They also love to forgo any delivery specifications you give them, my favorite is how they refuse to leave your packages if you are not home. Obviously don't use them. The company is barely functioning and they are well aware of that fact. read more

This is a horrible company that employees lazy incompetent drivers. They always leave our packages inside the gate right by the public sidewalk where they can be stolen. Then they lie and put on the tracking info that they placed the item on the porch by the front door. But we have two cameras......a ring doorbell camera on the door and a lightbulb camera on the porch that proves they are liars. This company has all bad reviews on Google, how are they still in business??? read more

I've noticed that every time when this company is used to make a delivery for Amazon, it fails to deliver anything on time. Most of the time, I'm home. And even if I'm home and waiting for my package to be delivered, no one rings the bell or knocks on the door, I just receive the message that they "attempted delivery". What kind of BS is that?! I never have any issues with other delivery companies. AWFUL SERVICE! I wish it was negative stars here, I would give -5! read more

If no stars were an option I'd go with that. This unfortunately is the preferred vendor for Urban Outfitters, Anthropologie & Free People. I could pay a couple hundred dollars for something just for them to throw it down like trash. In light of my recent experience, I've cancelled any items I had scheduled to receive from any of the above companies. I recently got 2 deliveries, one I received with a picture of my door, the other I did not where the picture was one of the lobby, not my door. Same company, same address, different proofs of delivery. In spite of the fact I have repeatedly instructed them NOT to leave my package in the lobby, those instructions are repeatedly ignored so I don't even understand the point of asking. I let this trash company know I didn't receive my package and of course no response, and now UO is refusing to refund my money because LS sent them a photo which could've literally been taken anywhere. I am now pursuing all avenues to recoup my money, which includes legal action. I hope this business tanks. It's trash. read more

Update: This company was rated 1.17 stars by almost 2000 customers on another website, the worst possible rating. This is a carrier service used by a vendor. But this carrier is malfunctioning. This company handles local delivery (they take over after the package arrived in the tri-state areas). My package got delayed 3 times at their hand. so far and I still have no tracking info (where-about of my package). Any other local handler delivers my package within one day or two (worst case). My package arrived at my local warehouse 10 days ago (July 18th). LaserShip took over the local delivery. Today is July 28th, I have not received it yet. Extremely bad company. Mishandling package, delayed three times, no tracking info. This is not a real company. Most likely this is a fake company or running a scam! Beware! If you contact them, they will provide a new delivery date to keep the package alive. Otherwise, the customer can request a refund or claim lost. read more

LaserShip - Shipping Centers Near Me - Ridgewood, New York

Horrible. Amazon packages constantly go missing and get delivered less than half the time. Of my last three orders they picked up from Amazon, only one was dispatched and received. The other two never had tracking updates. WHERE DO THEY GO? After I submitted an inquiry on one package, two days later, it was suddenly marked "Out for delivery" then marked as "Delivered" eight minutes later. It was absolutely not delivered. The false tracking update also meant I had to wait an additional day to get a refund from Amazon after waiting three days after the original Same-Day delivery I was supposed to receive. When some of these packages go missing I can't buy the same item for the same price, as they were used- like-new, and it ends up costing me money. I ordered an item for immediate pain management two weeks ago, as I didn't want to pay double at a pharmacy, and, of course it was never delivered. This company has cost me time, money, and literal pain. Of the packages that actually get dispatched, most of them are delivered to my neighbors, next door who have an address one letter off from mine (imagine that), but the numbers on our house are displayed extremely clearly for anyone making a deliberate effort, on an illuminated sign! Also, my address line after my name says this, exactly: TRY TOP BUZZER FIRST, and yet they leave them on my downstairs neighbor's grate, on the street level, instead of on our stairs, at the front door, without trying the buzzer, so anyone could walk by and take packages without any notification of delivery, before I even know it's there. They have been consistently terrible for the years I've lived here, showing no improvement. They should not be in business, or there should be some sort of legal scrutiny and criminal investigations because they're either constantly returning packages to Amazon or they're stealing them, and the couriers don't seem to have any motivation to ensure they've done their job, when proper delivery requires maybe thirty seconds, less than one minute of focused attention upon arrival. read more

Worst delivery company ever! Thanks to them, I've started shopping in-store again because when I place an online order and the company uses them for delivery, I don't receive my order. The company loses money because they have to issue refunds, and they lose customers. I hate that Lasership lies and say delivered, to some random person, and yet the customer has not received anything. I just got off the phone with TJ Maxx and told them to stop using Lasership. I'm not going to order online from them anymore because they do use them and I'm worried I won't receive my items. When TJ Maxx uses Fed Ex, UPS or USPS, there are no issues. They've started using Lasership, lo and behold, issues. And TJ Maxx was on top of it. They issued my refund, no questions asked. But any company that continues to use Lasership will be doing a lot of those. This delivery service doesn't even deserve a star read more

Awful customer service Lasership/ontrac lost my package and did not take any accountability for losing it. I dread when a service ships via lasership because the tracking information on the site is always wrong or does not work. The customer service representative was not helpful and the survey did not allow for any written feedback. Unfortunately, I cannot trust this service for shipping and having an item shipped to me because it is not very reliable. read more

They've removed my review several times. This company is terrible. Expect to not recieve your packages always. Expect to have them deliver and not ring your bell. Expect them to ring your bell when it isn't for your package because someone lives on the 1st floor. This company doesn't care that you pay for overnight shipping or two day shipping. I don't understand why my Amazon Prime uses them. We pay for Amazon prime to get things quickly, not stolen. Walmart is now unfortunately using them as well. Just be home when you know your items are being sent this way. You have to constantly check your tracking number. ::UpDate:: Not a past issue like the management mentions. read more

LaserShip - Seriously? Loaded twice onto vechical? Foul play here. Thanks for not delivering my package like usual. - Shipping Centers Near Me - Ridgewood, New York

How do you give zero stars???? I've personally heard horror stories from this place. Mostly packages never received. Shein, Fenty.. the reviews... ALL HORRIBLE.....But never Crocs. When I tracked my package I was surprised they was even using this low life company. But the package was already purchased. And I prayed I wouldn't be their next victim. Yet here I am and yes I was the next victim. Laser ship kept changing the delivery dates. I ordered Nov 21, they said they delivered it to my front door Nov 30. ALL LIES, I tell you. Reaching & speaking to Lasership is a mission impossible. Crocs tells you to wait and look for the package, look for it where?? In the truck, the bushes, where am I looking because it's definitely not at my front door like my message said it was. So my Jibbetz that Lasership stole were sold out. So Crocs sent me another pair of Crocs and new Jibbetz. Im just confused on how Lasership can still exist. And why other companies are even doing business with them. I will not be ordering from a company anymore that uses them. The anxiety you get on waiting and hoping your package that you spent your hard earned money on gets dropped off, is a pain that I will pass right on by. LASERSHIP NEEDS TO BE SHUT DOWN AND LOOKED INTO. Nobody deserves that frustration in this day of age. Things do happen but not as many times as Lasership has failed. They don't hold their drivers accountable. The whole company is in on it. Where paying for our items and their enjoying our products. read more

LaserShip - Never Received the package. - Shipping Centers Near Me - Ridgewood, New York

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Genuinely confused on how these people are still in business. Every time i've had the misfortune of ordering online and having this back alley company imposed on me, I stupidly expect it to be a normal delivery process. Of course the package ends up being hot-potatoed all over the country. I've never heard a lick of positivity about these people, whom are probably running it out of the moldy basement of a happy ending massage parlor. read more

0 stars. Delivered to wrong address again, they won't go get it and deliver it to me. I live in the country and neighbors aren't known, and surely not honest and bring it to me. Walmart uses lasership. Hope my neighbors enjoy my ice maker and my other packages. Must be like christmas for them. read more

Terrible shipping service. Their tracking is useless. My package has changed 3 times now. Every day it updates to say it is being delivered that day, yet no package. read more

This company deserves negative stars. They claimed that my package was delivered at 6:30 am. I was up at 6:30 and no delivery truck/car in sight. I could only contact them via text (no way to speak to a human being). They filed a fake claim and 4 days later I was told that my package was delivered. I'm still waiting for it. Adidas, who the package was from was absolutely of no help either. I am now out $100 for a pair of shoes. Horrible customer service and delivery workers who aren't truthful. read more

The driver never delivered my order,and lie to Walmart said they did. I choose not to use there company again

I can't give less than one star or i would. Lasership employees the laziest, least intelligent drivers of any delivery service. It's a guarantee that any package they handle will be placed and pictured anywhere but at my door. Sometimes in the middle of the yard or driveway. Yes. Just dropped in the middle of the driveway. With all the negative reviews they really should be put out of business for sheer incompetence. read more

LaserShip - This is not my front door. - Shipping Centers Near Me - Ridgewood, New York

I use Amazon regularly. It is beyond my understanding why a company known for solid customer service continues to use a carrier that is wholly unreliable. Don't count on getting whatever you ordered if it's set to be delivered by Lasership, and it definitely won't be on time! I avoid having this company handle any packages like the plague - years ago I pleaded for Amazon to remove them as a company that could/would deliver to me after having multiple missing, undelivered, and damaged goods sent through Lasership. Most recently, I have had another terrible experience with them. They botched a one-day delivery and even said they delivered one of my packages to a neighbor who doesn't exist! In the meantime, I've received 2 other Amazon deliveries on time, and right to my apartment door! I really wish Amazon would stop doing business with Lasership, and I truly have no idea how Lasership continues to exist and function as a company. They are TERRIBLE!!! read more

Update: I recommend reporting your experience at Better Business Bureau. https://www.bbb.org/ I have no idea how LaserShip is still operational. Here's a petition to shut them down https://bit.ly/3y6pcdl and here's a 2017 article from New York Mag https://nymag.com/intelligencer/tags/lasership/ Posting one star in hopes *someone* at the company takes notice of all the low ratings. I'm going to try showing up in-person to their facility. I can't get updated tracking and I'm confident at this point that my package was stolen, since it was sitting in the neighborhood for days before it was 'delivered' and then 'loaded' again? It's not worth contacting their customer service line. read more

LaserShip - How was it delivered and then loaded again? I was never buzzed but checked downstairs shortly after I got the notification and nothing. - Shipping Centers Near Me - Ridgewood, New York

The worst shipping company. Simple as that. Whenever I see a company has chosen to use them for a package I consider it lost/stolen before it even ships out. I'm currently waiting on a package that should've arrived Friday to leave their facility less than 10 miles from my home, it is now Tuesday of the following week. Over $300 down the drain. If they surprise me and deliver it this time I may update this but considering this is my 5th time dealing with this company I already know how this is going to go. *Update- they emailed me the SAME day I wrote this review and notified me that my package was damaged in transit. So, yea... read more

Every time I get something delivered with this company is usually stolen. Today my package was of course "stolen" because the driver was too lazy to hand it out to me and just threw it in the lobby, with a door without a lock for me to guess that it was there. No call no nothing. One of my neighbors stated she saw the driver taking a picture of it and walking right out with it. What a shame that even during holidays we have to experience things like this. read more

This is such a horrible company for package delivery. They'll leave your packages outside on the street for someone to steal them. And when you contact them, it's the same generic message with no solution! It's a disgusting reoccurrence! Every time I see their the courier to deliver my package, I roll my eyes because I already know the stress they're about to ensure in my life. Not only are they a horrible company themselves, but they're allowing other companies to lose money and product due to their negligence. I'm not sure how or why they're still in business. read more

Idiot from Lasership left my package from Walmart which was in a paper bag on the ground, in front of my garage door, in slush, in the pouring rain. Package was thoroughly soaked. Delivery notice said it was left at front door - a deliberate lie. read more

4 years later. Many things have chanced since 2018. Covid-19, another soccer world cup, new U.S. President. But one thing never changes. The incompetency of Lasership and its employees. I recently ordered something from Adidas and Laserhip delivered to the wrong location and even took a picture of the package outside the unknown house which isn't anywhere near my house. I opened a case with them, was promised a response within 48 hours but guess what? Nothing. Adidas was able to refund me. Hopefully they will move away from Lasership just like Amazon did! read more

Can you give negative stars? Once again they didn't deliver a Amazon package. I can't even begin to keep track of how many times this has happened. I get less than half of the packages they deliver. Or when they do deliver the package usually is just thrown from the street. I have seen them do this more than once. Another time I just got an empty envelope. They are the worst delivery service in the universe DO NOT USE THEM !!!!!!! DON'T KNOW IF THE PEOPLE WHO DELIVER ARE INCOMPENT OR THIEVES read more

This company is a fraud! DO NOT LET THIS COMPANY DELIVER YOUR PACKAGES YOU WILL NOT RECEIVE IT! My package which contained items for my wedding said it was delivered and signed by a D N S (I don't even know who that is). No one ever delivered my package to my residence! I have a blink so I would've been able to see the carrier delivery my package to me or my neighbors! This is the second time they screwed up! I refuse to just let 200$ of wedding items just vanish and nothing is being done about it! read more

LaserShip - The WRONG person and address!!! This company is a FRAUD!!!! - Shipping Centers Near Me - Ridgewood, New York

Lying that packages was Delivered when it wasn't. Bad customer service , ignoring complaints and failure to communicate.

Well, I'm glad I didn't order anything more fragile than salt packets. The first delivery attempt failed. They claimed it was a problem with my address ... yeah, ok, I ordered through a major company with the same address I've been using (and successfully receiving deliveries at) for the past five years. Before I was able to contact them, they tried again, and successfully delivered it! Very wow. Much applause. Guess it wasn't my address after all. But wait, I didn't order a jelly sandal, or laptop charging cables. I ordered a box full of 100 saline packets. Why is there nothing resembling structure to this package?? Ah, that's why (see pic). Lasership received and delivered my package within 14 hours. The amount of damage they did to it in less than a day in transit... Thank god it was just salt. read more

LaserShip - Shipping Centers Near Me - Ridgewood, New York

They never came as they claimed! To make matters worse now My second package is delayed! Prime member was supposed to be free next day delivery but that never happened on both of my packages. Completely bogus garbage trash bag company read more

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No stars! I was to receive a package on 8/26/23 and Lasership tracking stated my item "was delivered" that day ( 8/26) at 5:36 pm. I was home at the time and no package was ever delivered and still has not arrived. This is the second time Lasership has not delivered a scheduled package. I'm not sure whether the drivers they use steal the items or whether they deliver them to a wrong address. Additionally they do not take photos to include your address and in this case no photos were taken..... I will never order an item again from any company that ships with Lasership. read more

LaserShip and ontrac are the same company. Extremely poor service. They don't deliver here. I have to do without the items that I ordered. They claim that the customer refused to accept the package. Never showed up here Very unreliable read more

I wish I could leave a zero star! I need to know how this trash company is still in business. I've been very nice and have no left any reviews. But it has been multiple times that I have not received my package. Today, I had enough! My package was said to be delivered. But that was a lie; when contacting customer service, I can see that they are reading all my emails asking them for help, and they will not answer. I am so upset! I know Amazon knows how crappy of a company Lasership is, but they still do business with them. I cannot understand it. I wish Lasership would go out of business already or at least change their entire non-responsible staff and have people that will actually do their jobs!!! read more

Worse delivery experience ever! Worse customer service, nobody responds, only computer automatically answers but not taking a step because it's a robot though! This company delivered my package to the wrong address. Once I discovered the delivery made mistakes twice. LaserShip forced me to confirm the address I didn't provide to the selller. Stealing customers package!!! Nightmare! read more

So let me start with saying that I've never had a positive experience with Lasership even before covid. I had to have Amazon note on my account that I do not want my packages delivered with them. Today I'm over them and hope that I never have a package delivered with them ever again. This is the second time that I've ordered with bath and body works and did not get my package. Neither did I get my packages with Amazon in the past. Do not use them if you have the option not to. read more

LaserShip - A photo of my package at the wrong building, saying delivered. - Shipping Centers Near Me - Ridgewood, New York

I placed an order through Amazon on Saturday, December 11,2020. It was to be delivered on Sunday, December 12, 2020. The delivery was attempted at 9:42 pm. I was not notified that there was an issue and no one called me even though Laser Ship has my phone number. The delivery was attempted the next day, again not delivered. I found out that the address is incorrect so I called the company and gave them the correct address. They never updated the address and they keep attempting delivery never notifying me that there is an issue. Delivery is always late at night even though I asked to have the package delivered before 5:00 pm. The company keeps attempting delivery to the wrong address. When I called I was on hold for almost an hour, the connection is terrible and you can hardly understand the person. I contacted Amazon and complained about Laser Ship. I do not recommend Laser Ship!!!!! read more

I guess I should join the 1-star reviewers. I constantly order from ASOS, a fashion designer company. A few times my packages were delivered by LaserShip and rather fast! That was so refreshing, until the last time this company claimed my package was delivered. There was no package. To top it off, on the tracking page it says that a doorman signed for my package, named Felix Torres. The truth is, there is no doorman in my building! I called the LaserShip and spoke to the rep. He stated they would conduct a thorough investigation within 2 days. He then had the nerve to say that if the investigation did not turn up any results, I just should contact the seller. I asked, why should I contact the seller, if this is YOUR delivery error? I then asked, what do you expect the seller to do: give me money back, call you guys or is there a third option? It seems like what many other 1-star reviewers said, this company steals packages and then expects the others to dal with their careless errors. One thing is certain, I am about to file the police report. Thankfully, I have the evidence of their so-called tracking, someone's signature and a name: Felix Torres. Buyers, beware, so-named Felix Torres signed for my packages twice: once for ASOS and another time for Amazon package. I will be calling them again, but first, I am going to file a police report. read more

LaserShip - Shipping Centers Near Me - Ridgewood, New York

Lasership repeatedly delivers all packages to the 19 buildings in our condo complex to a single building, or to two buildings rather than delivering each package to the building on the label. This isn't a single occurrence, but rather each time Lasership delivers to my complex. Very poor business model. read more

They used ontrac to track the order. Everyday an updated delivery date would come. It was supposed to be delivered. Then it would change and say it will be delivered two days from now. About a week later they updated the tracking status to delivered. And when did they deliver it? A week ago. Luckily I had screen shots. I called laser ship customer service line and they tell me they only have a five day window. Because it said it was delivered September 30th they can't do anything. So I told her about screen shots and other information and that had her change her tone very quickly. Scammers! read more

Worst feeling to have an Amazon package say "shipped" and then Lasership is listed as the courier. I know there's a 50% chance (at best) of the package making it to me. If you do get the package, it'll likely be 3 days after the intended delivery date. Otherwise, expect it to say delivered and never make it to your home. Chances are they delivered it to the wrong home or maybe even kept it for themselves. I have a camera at my front door and have not seen any movement during these "deliveries" they supposedly made. I was also working on the front yard during another delivery and know for sure they didn't come by. You'll get more headache having to reorder or trying to get your items refunded. I wish there was a way to exclude these guys from my Amazon orders. read more

If I could give 0 stars, I would. MASPETH LASERSHIP IS TRASH. Retailers --specifically Amazon need to provide customers with a choice for shipment carriers. I would NEVER EVER EVER EVER EVER choose lasership. Not only were my packages left in the lobby of a 21 story building, (even though the apartment # was listed), the piece of *%$# delivery person neglected to update the status of the items so no delivery notification was shared with Amazon (the item is still listed as out for delivery in Amazon) and they uploaded a photo to lasership updating the status as "delivered." This is unethical and greedy business practice. If lasership does not have the capacity to ensure that shipments arrive to their destinations, then they should not be in business nor should retailers compromise the personal information of their customers by partnering with such a trashy company. I am livid and thoroughly disgusted with the complete disregard for customer service. Lasership: Maspeth, NY Delivery 12/15/2020 read more

LaserShip - building lobby- 21 floors. Driver did not update delivery - still marked as out for delivery even though the item was not - Shipping Centers Near Me - Ridgewood, New York