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    LaserShip

    1.1 (150 reviews)
    Closed 8:00 am - 8:00 pm

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    Brian H.

    Absolutely the worst delivery service. Ordered something from Ulta which should've been delivered on 11/18. Mind you the items are either coming from the mid-west or the west coast. Gets all the way to the Hyattsville facility and gets lost. I called Lasership multiple times since 11/18 trying to figure out where it is and kept being told wait 1-2 business days, etc. The estimated delivery date part of the page would just keep getting bumped back a day, but the more detailed tracking information at the bottom didn't update from 2:30 am on the 18th until mid-afternoon on the 26th. Then apparently I get a push notification from my tracking app saying a delivery attempt had been made around 9:30pm today, but there was no knock on the door, no one rang the doorbell, package wasn't left on the porch or in the mailbox. They lied. It took over a week to get an update. The emails and calls I got all said basically give it time. I just got off of the phone with Lasership a few minutes ago and they told me they don't have control of the package or something like that, but the rep who I spoke with was confused about everything. So whether I'm waiting for the Hyattsville facility to actually deliver it or waiting on hold with the main 1-800 number reps this has been the worst experience. I begged Ulta to not ship my orders with them, but Ulta said that they supposedly cannot manually choose which carrier any order gets shipped by. That it's done automatically. The package wasn't something that needed to be signed for. It could've been left on the porch or in the mailbox. The doorbell could've been rung or the door knocked on. No actual delivery attempt was made. Avoid this company whenever possible. Already filed a BBB complaint to which they have yet to respond to either. Not delivering packages and responding to messages other than to say wait another day or so is the only thing they're good for.

    I only gave it one star because it wouldn't let me give no star. They are the worst delivery service ever Delivering to my home is always a NO SHOW They claim they deliver the packages but I beg to differ and picking my packages from there facility is like hide and go find. They don't have a particular place to put the package they have to look around to find it The employees are stealing the packages and when I call the sender to try to get my refund they say they have lots of problems with this company WHY DO THEY CONTINUE TO USE THEM PLEASE contact BBB if you also had trouble receiving your package with LASERSHIP They have an A rating with the BBB because we complain with each other and not to the ones that matter Photos below is how my package was opened and taped up after two days of looking for it at the Lasership Upper Marlboro, Md

    Lindsey R.

    A true POS company. Bath and body works need to stop using them. I get all of my orders redelivered because they leave my stuff in the open instead of delivering to the lockers. At no point in time when they leave it by the apt door do they stop to think "hey, other people can get to it because it's near the door" When you complain, it's the same script. There's no quality workmanship. Terrible!!!!

    I had a package delivered by LaserShip for about $1400 worth of electronics. Since they decided that throwing it on my porch from 10 feet away is more cost effective than taking a few more steps, it now looks like they will be replacing $1200 of that package. Hope it was worth it. See pic of my package mid-air. I don't understand why the guy couldn't walk a few more steps. I've also reached out to the company I purchased from and shared the doorbell cam footage with so they no longer use LaserShip.

    Lasership claimed to have delivered a package to "Jimmy" at desk. I live in a single-family home. No Jimmy. No desk. No apartment building on my street. How do you get it so wrong??? I've emailed customer service to investigate missing package--couldn't get anyone on the phone. I'll update this review if I hear back or find out what happened to my package.

    I hadn't heard of the company until this last Saturday and when I saw the reviews I was a little concerned my package wouldn't arrive. I have to say that I called customer service and both people I spoke to were extremely helpful. They labeled my delivery high priority don't know if it made a difference but my Adidas Towlie Sneakers arrived and I'm thrilled. I can only post about my personal experience don't know why there's so many bad reviews. I also called adidas to monitor the delivery too.

    Shipment Progress 2

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    11 years ago

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    2 months ago

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    2 years ago

    Terrible at locating drop-off destinations. Leaves packages at wrong destination. No quality control or accountability.

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    6 years ago

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    4 years ago

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    6 years ago

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    3 years ago

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    4 years ago

    They never deliver the packages on time and they don't deliver to my door. I don't recommend this company.

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    3 years ago

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    8 years ago

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    12 years ago

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    4 years ago

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    5 years ago

    Ordered something from Amazon, the package was never delivered. Had me on the wait for 20+ minutes to no avail.

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    5 years ago

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    4 years ago

    Nordstrom orders "delivered" by Lasership never make it to my door. Third time this has happened in a year.

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    9 years ago

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