Lasership never seems to find my address; instead, it drops my packages off in a mailroom (Proof-Of-Delivery picture). My delivery address has NO mailroom. Lasership's virtual assistant says: " Contact the shipper. The shipper says Lasership has marked your package as delivered; please get in touch with Lasership. Lasership says we will investigate. Lasership says the package has been delivered. I contact the shipper again: "Sorry, we can't help." I contacted Lasership - It's too far from the delivery to investigate. Case Closed! I have an email from an apartment complex saying my packages keep coming there, despite the address on the package not matching the delivered address. read more

See all

This company and their OnTrac delivery service is a fraud. I'm very upset the company I ordered through has chosen this worthless delivery provider. FedEx, UPS or even USPS would never do this. My package was supposed to be delivered on 12/5. I happen to check the tracking number because it was 8:30p and it's saying my address is incomplete and I need to reach out within 3 days. I go to reach out by calling and it's an Ai answering service and no way to get to live person to understand what the issue is with my address. I then go to the chat feature thinking I would get a live agent it's still Ai. It cannot tell me anything about what is needed to correct the issue. I tried many of the prompts but of course idk what it needs me to do. I finally put in directions for the delivery person and my address again and get a confirmation saying the system will send the instructions to the delivery person and also someone would get back to me in 2 days. It's Friday and after 45 minutes of my time trying to get help I expect not to hear anything until Monday. Then here it is on Sunday evening at 6:49p I get a message saying my package is out for delivery. I don't see anything around 9 so I check the tracking again and it says the same thing about needing to contact them within 3 days because my address is incomplete. ATP their delivery person works when they want and my package is probably sitting in someone's musty trunk until they feel like getting it to me. I'm highly upset. This company needs to actually hire ppl that works for them directly or just go out of business. This level of service is unacceptable!! read more

Absolutely the worst delivery service. Ordered something from Ulta which should've been delivered on 11/18. Mind you the items are either coming from the mid-west or the west coast. Gets all the way to the Hyattsville facility and gets lost. I called Lasership multiple times since 11/18 trying to figure out where it is and kept being told wait 1-2 business days, etc. The estimated delivery date part of the page would just keep getting bumped back a day, but the more detailed tracking information at the bottom didn't update from 2:30 am on the 18th until mid-afternoon on the 26th. Then apparently I get a push notification from my tracking app saying a delivery attempt had been made around 9:30pm today, but there was no knock on the door, no one rang the doorbell, package wasn't left on the porch or in the mailbox. They lied. It took over a week to get an update. The emails and calls I got all said basically give it time. I just got off of the phone with Lasership a few minutes ago and they told me they don't have control of the package or something like that, but the rep who I spoke with was confused about everything. So whether I'm waiting for the Hyattsville facility to actually deliver it or waiting on hold with the main 1-800 number reps this has been the worst experience. I begged Ulta to not ship my orders with them, but Ulta said that they supposedly cannot manually choose which carrier any order gets shipped by. That it's done automatically. The package wasn't something that needed to be signed for. It could've been left on the porch or in the mailbox. The doorbell could've been rung or the door knocked on. No actual delivery attempt was made. Avoid this company whenever possible. Already filed a BBB complaint to which they have yet to respond to either. Not delivering packages and responding to messages other than to say wait another day or so is the only thing they're good for. read more

LaserShip - Couriers & Delivery Services Near Me - Hyattsville, Maryland

See all

I only gave it one star because it wouldn't let me give no star. They are the worst delivery service ever Delivering to my home is always a NO SHOW They claim they deliver the packages but I beg to differ and picking my packages from there facility is like hide and go find. They don't have a particular place to put the package they have to look around to find it The employees are stealing the packages and when I call the sender to try to get my refund they say they have lots of problems with this company WHY DO THEY CONTINUE TO USE THEM PLEASE contact BBB if you also had trouble receiving your package with LASERSHIP They have an A rating with the BBB because we complain with each other and not to the ones that matter Photos below is how my package was opened and taped up after two days of looking for it at the Lasership Upper Marlboro, Md read more

See all

To sum LaserShip up...They suck major ballz! They leave packages laying in the floor in common areas for anyone to steal. They don't follow instructions at all... they just suck ‍ read more

They don't get any worse than them. I am still waiting for an item that is in their warehouse for three days and it states the order is "delayed" every day with no updates at all. I know this would be an issue when I saw the items from Nordstrom was coming from California. The moment I saw that, I said to myself..."well, this is going to not happen", and it hasn't. Why any retailer would use them as a shipper is beyond me. Like others, I would give them zero stars if I could. What makes matter worse, is you can't contact them by phone only by internet and of course they never respond. Now, I will need to fight with Nordstrom because of them. I hate this shipper and this is not the first time this has happened. read more

A true POS company. Bath and body works need to stop using them. I get all of my orders redelivered because they leave my stuff in the open instead of delivering to the lockers. At no point in time when they leave it by the apt door do they stop to think "hey, other people can get to it because it's near the door" When you complain, it's the same script. There's no quality workmanship. Terrible!!!! read more

LaserShip - Couriers & Delivery Services Near Me - Hyattsville, Maryland

I had a package delivered by LaserShip for about $1400 worth of electronics. Since they decided that throwing it on my porch from 10 feet away is more cost effective than taking a few more steps, it now looks like they will be replacing $1200 of that package. Hope it was worth it. See pic of my package mid-air. I don't understand why the guy couldn't walk a few more steps. I've also reached out to the company I purchased from and shared the doorbell cam footage with so they no longer use LaserShip. read more

LaserShip - Couriers & Delivery Services Near Me - Hyattsville, Maryland

Terrible at locating drop-off destinations. Leaves packages at wrong destination. No quality control or accountability.

Lasership claimed to have delivered a package to "Jimmy" at desk. I live in a single-family home. No Jimmy. No desk. No apartment building on my street. How do you get it so wrong??? I've emailed customer service to investigate missing package--couldn't get anyone on the phone. I'll update this review if I hear back or find out what happened to my package. read more

LaserShip - Couriers & Delivery Services Near Me - Hyattsville, Maryland

What a DISGRACE! Packages will get placed in front of your door, picture taken to say it's been delivered then they pick it back up and take it with them. Foolery at its Finest. These drivers should be ashamed of themselves. I now am getting the service video RING so everything can be recorded. I'm hoping my neighbor's RING video caught it this time. This is awful, it's always issues with this delivery service. I have no other issues with any other delivery service. THIEVES!! Lasership tracking number: 1LSCYJR0001IEA6 Not sure why they comment saying they want to help and NEVER HELP!!! This is truly sickening. No one answers the business phone and no one has yet contacted me. read more

I am so frustrated with this company! The driver delivered my package to the wrong address and no one knows where and what are they doing! Just outright thieves read more

I wish I could rate zero stars. My package was delivered to the incorrect address with the image clearly at the wrong address. Yet lasership won't do anything about it even after me providing proof that they left my package at the wrong house. Worst shipping company ever. read more

Over the last 15 years, I've had various interactions with lasership. I've generally not found very good customer service out of them. Today I ran into an issue again with them and there's no way to talk to them live. I called a phone number five options. None of them allow you to go to an operator. Then you go to their website and you can enter information in there but I got an email saying that it will take at least two days before they'll answer my concern. They're having a problem, locating my house, and if they don't get the proper information, they say they'll return the item. So, by the time they read it, the item will probably already be returned. In the past years ago, they did have customer service and they also weren't very helpful there. Unlike FedEx and UPS they seem to have problems finding properties. I've lived in two different locations and more than once they couldn't find the location. They seem to hire kind of low end drivers. read more

Packages from this location have disappeared or been "lost in transition" every time a package gets to this location. Not just for me but everyone I know. They keep updating the estimated delivery date but nothing. They are stealing packages from big corporations. read more

They never deliver the packages on time and they don't deliver to my door. I don't recommend this company.

THE WORST!!! Other have mentioned ZERO wasn't an option Well MINUS 10 Isn't an option either There are not enough negative words to describe what it is to deal with this company I've ordered 4 times from TEMU and I'm still waiting for 4 deliveries (Ordered over the course of 2 months) I've called customer service @ 804.414.2590 more times than I can count Well over 20 calls I've been disconnected about 20% of the time making it such that I have to call back wait again on hold over 30 minutes (Yes they offer a call back feature but they haven't called me back any of the times I tried that option) Customer Service representatives are clueless They insist the photos of the delivery is proof of delivery and their drivers deliver to the address on the package even though twice I was told that there wasn't an address on the package just a name (Hum?) On their confirmation of delivery notice it does indicate my correct address So how can you say There's no address for us to deliver too? On one occasion I received through Track my order a message to contact Laser Ship I did and the girl I spoke to pulled up the order and then said I want to RE-Confirm your address and of course it was the correct address although their drives are clueless on finding my house My address is clearly shown on LaserShip.com when I look for tracking & deliver information And then they go on to say that ends Laser Ships responsibility Call the company you ordered from it's their problem NOT Laser Ship!! Really!! When you try to tell one of these customer service people that the package was not delivered to your house they keep telling me It is your house OMG I think I know what my front, back, and side doors look like But NO! is Laser Ship's answer We know it was delivered to your house is their response I wasted 20 minutes on 2 occasions giving the persons in customer service detailed directions to find my house (Which isn't so hard to find and every GPS site gives specific directions right to my front door) On my 4 orders and the "Proof of Deliver" Laser Ship has sent the interesting thing is that ALL 4 photos of 4 different houses Again None of them are my house If you send an email to them through the portal on their website it always comes back giving a reference number and the email say you will hear from us with in 2 business days (HA! 2 months later I'm still waiting for a response from the first "Contact Us" email I sent) If you read this Please consider All of the POOR Reviews others have posted and consider another company In my opinion If Laser Ship were to offer FREE Shipping it would be TOO COSTLY read more

-100000 stars. Every single time a company I ordered from shipped through them they either stole my package or lied about a delivery attempt. Customer service is pure garbage and will hang up the phone on you. They will tell that they cannot connect you to a supervisor and that you will have to wait 24 hours for one to call you. THEY WILL NEVER CALL. They will email you telling you that your delivery will arrive today and it will never arrive. There is a lawsuit in all of this and I am working on it as I type this review. That is just how fed up I am with this joke of a courier service. read more

I hadn't heard of the company until this last Saturday and when I saw the reviews I was a little concerned my package wouldn't arrive. I have to say that I called customer service and both people I spoke to were extremely helpful. They labeled my delivery high priority don't know if it made a difference but my Adidas Towlie Sneakers arrived and I'm thrilled. I can only post about my personal experience don't know why there's so many bad reviews. I also called adidas to monitor the delivery too. read more

LaserShip - Couriers & Delivery Services Near Me - Hyattsville, Maryland

If I would give a negative zero I would. This company constantly loses packages. I'm Not sure why merchants use them. Their tracking system is horrible, the employees are rude and liars. They place You on hold, hang up, offer to help and change the status to lost so they don't have to be bothered with your case. Piss poor service and incompetence. Throw the whole company in the trash! Starting with the Hyattsville MD Office read more

This company is full of liars and thieves. My packages always get stolen whenever Nike or Adidas uses them to fulfill my orders. More recently I won a raffle for a hyped pair of sneakers. I waited all day for my shoes to be delivered after they arrived to the facility on 6/10. No movement, no out for delivery, nothing. I contact customer support (which is also the worst) and they do nothing to help me. They opened a "case" which serves absolutely no purpose in hunting down my package. Fast forward to 6/13, after days of nothing. I get an email stating that my package was delivered at 6:30pm on 6/10...which is false. I contact customer service again in which they tell me there is nothing they can do due to my package being "delivered" three days ago. At this point I am furious. I spent the remainder of this week trying to find answers, going up to the actual location and still nothing is done. To my knowledge, delivery drivers are supposed to provide a picture when your package has been delivered. I have nothing. I don't understand how this company can continue to get away with stealing from us. This is not the first time they have stole from me and I'd bet it won't be the last of allowed another chance. Something needs to be done about this awful company. read more

I wish it was possible for me to leave 0 stars for this company. You can see the pics attached to see how slow their package updates and deliveries are. To make matters worse LaserShip claimed they delivered my package but never did. I called the seller to get a refund. Due to the countless amount of complaints they've gotten from other customers dealing with LaserShip, they agreed no questions asked. If you buy something online and LaserShip is the courier, call for a refund immediately because you aren't getting that package. read more

LaserShip - Shipment Progress 2 - Couriers & Delivery Services Near Me - Hyattsville, Maryland

See all

I have had nothing but problems from this shipping company. When trying to resolve any issues they push you off to automated systems, you are never able to speak to an actual human. My packages say they were attempted to be delivers on 9/15 @ 5:58pm me & all my family were home & I have a ring device at the front door not one delivery came by. Then I was told that they needed my complete address to continue - what doesn't sit right w me is how did you attempt to deliver my packages if you didn't have my full address. I still went on to update all information that was asked for , address, email, & phone #. Automated response said I'd be contacted within 3 days & that's NEVER happened. Fast forward a couple days after I've tried calling, messaging, & emailing at least 3 times each it's 9/22 they say my packages are out for delivery @ 7:33am then reports my packages are delivered at my front door @ 7:33am smh. As my ring on my front door shows there was no deliveries & I have yet to receive my packages nor have I been able to speak with any on to address my concerns & issues, I just want my items that I paid my well earned money on. read more

LaserShip - This photo shows that my items were being prepared from warehouse at the same time they said they were delivered. - Couriers & Delivery Services Near Me - Hyattsville, Maryland

This has to be the worst courier service ever! Ordered some prescription glasses, and have been getting the run round on delivery. Initially, they stated they couldn't access my front door and hence couldn't deliver the package. I supplied them with an access code, and after a few days, the package was stuck in "transition". After numerous calls and emails, the package status has now changed to delivered to front door, however nothing was delivered! If your package is being delivered by LaserShip, just cancel the order! read more

Rude and unprofessional delivery personnel working here. I saw a delivery man throw my packages at my door. When I asked him why he did that he became belligerent screaming at the top of his lungs. He continued to yell out of his window at me while he drove down the street. Horrible service. Unprofessional! read more

LaserShip - Couriers & Delivery Services Near Me - Hyattsville, Maryland

See all

LS thieves Shrikes Again. I ordered from Kohl's and at 12:14 am I get a message package delivered? Really your out delivering at this time? Of course no package and customer service says we will investigate that took an hour" we were unable to take control of your package call the seller to help you further. Why companies continue to use this place. When I see this company on my tracking status I cringe because I know I won't receive my items. read more

Lasership is awful. The first time a company used Lasership, I had zero problems. Had no choice in the shipping partner. This time around , my package was allegedly left at the community hub in a locker. However, the driver did not leave a code to open the locker. No one at amazon or urban outfitters were able to help, customer service at lasership said they would have to ask the driver and they would get back to me. Now, i'm really anxious and worried that I wont recieve another package is supposed to come via Lasership. This company fckin sucks. I'm so upset. read more

My package made it all the way from China and as soon as these ppl got it, it's gone. Said it was delivered at my door and the pic shows it was left in a common area by mailboxes. There's nothing there. If you come in the building, why not actually knock on my friggin door. I have another package coming next week and I've already accepted I'm not getting it. To say I'm livid is an understatement. read more

LaserShip - Couriers & Delivery Services Near Me - Hyattsville, Maryland

We buy from Marley Spoon a food service company. We have advised numerous times that our delivery isn't being left at our door but at our mail box that is over 1000' away. Sometimes we go days without leaving our home so the delivery could sit there and spoil. Despite our telling them this it still gets left in the wrong place. Yes the instructions are clearly marked on box but somebody needs to read it Very frustrating as the food from Marley Spoon is excellent. read more

Update: 4/22/2014 Less than a month later, I'm back to update my review and share with you my most recent experience with Lasership. I ordered a book, for final exams, through Amazon, and used prime shipping. The book was shipped using LaserShip. I had the book, like everything I order from Amazon, shipped to my office. First day, they tried to deliver after 9 p.m. Obviously, no one was still in the building. Second day, I called around 2 p.m., and the woman I spoke with first suggested that I "stay later" to allow time for the delivery. After 9 p.m.? You have to be kidding me. When I told her that wasn't possible, because the building wasn't open that late, she then told me that she would try to get the book to me before the end of the day. I'm still waiting for the book. It's still marked as out for delivery. I already contacted amazon, who I'm sure will fix the problem for me. I've also complained about using Lasership, and will continue to do so every single time I get an amazon order that goes through lasership. They are awful. Stay away! read more

If i could give 0 stars I would. I placed an order with Wallmart on the 12th of June and they said it was delivered on the 14th by LaserStar. Needless-to-say its the 25th and I still haven't seen my package. Not a happy camper. read more

The worst delivery service to ever exist. I ordered 3 packages from under armour shipped with lasership and I have yet to receive a single one. I check and it keeps getting pushed back to next day until they just stop updating it. I wish I could give 0 stars because honestly that's how terrible lasership really is. When I contact them they say that they can't confirm possession of the package so contact seller. Even though the tracking says it's at their facility. UNBELIEVABLY BAD. If you are getting delivered something with lasership, prepare to not get it read more

This company like other reviews sad pathetic, ordered on the 9th of September was supposed to arrive 11th of September of course it didn't, after emailing and calling the girl on phone tells me he's behind ... I'm trying to figure out what that has to do with me I ordered a laptop from Walmart with hopes it being there on 11th and this ghetto ass company couldn't deliver on time a bunch of stupid ass workers next time I order anything I will ask if they use LaserShip if so I will order from somewhere else this is ridiculous I could have drove to jersey got shit myself, I was at post office ranting about this pathetic company and some lady jumps in says yea they lost my shoes I ordered I'm like wow so if ur reading this you already know they are pathetic I email support then what ? I want no more annoyance from you guys I'm good read more

No matter where you live it seems that LaserShip is nothing but an unreliable service. I have experienced it too many times myself. Today I just rescued someone's package that was left by LS in FRONT of our large apartment building, on the sidewalk, in the rain - very visible and deasy to steal by anyone walking by. What a bunch of losers your company employs!!! read more

Ordered something from Amazon, the package was never delivered. Had me on the wait for 20+ minutes to no avail.

My second experience with LaserShip hasn't been any better than my first so far. Hopefully my package is just delayed and not lost like last time. I've been sitting by my door for two days waiting for my deliver. Maybe I'll have luck on day three. This makes me not want to order things if they will be delivered via LaserShip. My experience will them has not been good. read more

WHAT IS WRONG WITH THIS COMPANY??? Who leaves meats and other raw ingredients at 2:37am outside, in the rain in the city! When i tracked my package it was loaded onto a vehicle for delivery twice. THEY RECEIVED IT IN THE MORNING, and i ended up sitting around my office building until 8:30pm hoping it MIGHT show up. Hello Fresh deliveries are not supposed to be delivered after 8pm, and any intelligent person would know not to leave food...on the ground...in the rain...in a rat infested city!!!! my company has stopped using lasership for this very reason. their entire company is unorganized, unprofessional, and some of their couriers seem to be hired from a line-up. stolen deliveries, horribly botched deliveries, or no deliveries at all. DO. NOT. USE. LASERSHIP. read more

The worst courier packages ever on the planet of earth. My food package from hello fresh was supposed to be delivered on a Friday but this stupid delivery bastards indicated the package cannot be delivered but will be delivered the next day on a Saturday but they never delivered it. This company should never be in business and people should know who they are. WORST DELIVERY COMPANY EVER. PEOPLE PLEASE STAY AWAY FROM THEM. DON"T WASTE YOUR MONEY AND TIME AS THEY ARE ALL BUNCHES OF ROGUES/THIEVES. read more

Nordstrom orders "delivered" by Lasership never make it to my door. Third time this has happened in a year.

Delivery supposed to arrive on Thursday the 29th, nope, then the delivery window was 30th - 1st. Nope. Then I got a message saying it was scheduled for delivery on the 2nd. Nope. Emailed the company, no response. Tracking then says it's out for delivery on the 5th. Nope. A week later, no package, no response from the company. Not a clue why Amazon would use this company! So while the company has not responded to my request through their customer service to figure out what was happening with my package, they did respond within 10 minutes to this yelp review. smh. read more