The staff at Laser Away are always welcoming and helpful. Last week I was early to my appointment so I waited on a bench 1/2 block away. When it was time for my appointment I stood up and accidentally left my wallet on the bench. I went to my appt, went home and realized I left my wallet somewhere! I called and asked the very helpful and sweet FD staff to check the bench for me. They called me back and said they found my wallet!! I was so thankful! They went above and beyond for me! I'm so grateful for their help in my crisis. Thank you so much!! read more

I like this location. The ladies are very nice and helpful. It's just a lil far from San Jose esp with the traffic, but I don't mind coming here for my next appointments. read more

LaserAway - Laser Hair Removal Near Me - Fremont, California

I had a really disappointing experience with LaserAway in Fremont. I submitted an online inquiry for lip filler and scheduled a phone consultation because I've never had any kind of filler, injections, or cosmetic procedures before. During the call, I explained that I like the size of my lips and was only interested in evening them out slightly. I asked if they offer half a syringe. The representative told me they only do full syringes, but that I could use half and would need to use the remaining half within a month. I was honest and explained that my hesitation was potentially paying for the other half and possibly not using it, which would feel like wasting both product and money. After I shared that concern, her tone completely changed. She became defensive and asked, "Well how much do you usually pay for half a syringe?" I had literally just told her I've never had filler before, so I replied that I haven't gotten filler in the past. She responded with "Yeah, that's right," in a very passive-aggressive tone and when I started to ask her if there were other alternatives for evening out my lips she then hung up on me. At first I thought the call may have disconnected, so I called back three separate times over the next 10-15 minutes and never got an answer. I also haven't heard back from anyone since. This was supposed to be a consultation, and I felt like it should have been a safe space to ask questions and share hesitations, especially as someone completely new to cosmetic treatments. Instead, it felt like once she realized I wasn't immediately booking and paying, the conversation was no longer worth her time. I left the experience feeling like the focus was only on making a sale, not educating or reassuring a first-time client. The interaction was rude, dismissive, and unprofessional. I'll be looking elsewhere for injections moving forward. read more

Terrible. I signed up for a package and went about four times. The first three times went ok, I always waited at least 15 minutes past my appointment time to be seen. The last time I went, a new tech I had never seen called me in. It was standard for them to do a test spot; this tech ended up turning the machine so high she burned me. The first test she did I told her it hurt - A LOT - and then she "tested" another spot that hurt just as much. Attached is a photo of what my neck looked like a day or two after her tests. The top test spot did blister a bit. I called and emailed Laseraway about this and their response was that it was "just microcrusting" and that the tech would get more training. I asked for reimbursement for the unused remainder of my package and did speak with the manager at the time (Marissa) who then proceeded to ghost me after she told me she'd talk to the person in charge of financials. This all happened in July of 2024. I have yet to be reimbursed or contacted by anyone from the company other than a salesperson offering deals on more packages. Don't go here. read more

LaserAway - Laser Hair Removal Near Me - Fremont, California

Janeen at LaserAway is phenomenal! From the moment I walked in, she was warm, professional, and incredibly helpful. She made check-in seamless and set such a positive tone for my entire visit. Truly an asset to the LaserAway team! read more

I had a very nice experience, staff was super friendly and welcoming! Special shoutout to Nadia, who was kind and attentive during my laser hair removal appointment. read more

I have been receiving treatments from Lazer Away in Fremont since March 2024. I absolutely love this place! Specifically the two amazing humans that were at the front desk January 23rd at 5:30-6:30ish-pm. They are ALWAYS so kind, very informative and have answered all of my questions confidently without hesitation. All of the nurses have been professional and very nice. I don't feel uncomfortable at all... they have this calm and kindness about them that really helps me get through the sessions. If you are on the fence about getting treatments, I highly recommend this place! HIGHLY! This is the one appointment I don't mind keeping and the one time I don't mind getting on the table LOL! If you knew me...that says a lot. If I had to do this process all over again I would without hesitation. read more

LaserAway - Laser Hair Removal Near Me - Fremont, California

Crystal is a Rock Star! She is kind and listens to my concerns with what I want and need. I pray my nurse Crystal does not leave like my others. I will stop once she leaves that's how amazing she is love her read more

I've been coming to LaserAway Fremont since 2022, and I truly enjoy this location! The facility is always clean, and the customer service is exceptional. Thank you, Daniel, for your outstanding customer service and attention to my needs! I always book my appointments with Crystal, and she is phenomenal at what she does--definitely a 10/10! She is incredibly knowledgeable and thorough when performing laser hair removal. Crystal takes all the proper precautions to ensure a safe and effective experience. She has made my laser hair removal journey so easy and seamless. On top of that, her warm personality and professionalism make every visit a pleasure. Thank you, Crystal, for making my laser hair removal experience such a positive one! read more

My mom and I were coming to this location for all of 2024 for the Clear+ Brilliant facials once a month without fail. The nurses and technicians that assist and perform the treatments are so kind and genuine. They remember details about you and ask you about them when you come back. We loved coming to our monthly appointments. However, my mom purchased 12 additional treatments (6 for her, 6 for me) and they told her at her January appointment that they were unable to give her the service for the price she had paid for. Keep in mind, this is a few thousand dollars they take all at once. Not sure if management changed or what, but she's physically disabled and they called several times to confirm the appointment. It's extremely difficult for her to come to the location, so it would have been nice if they could have discussed this apparent issue over the phone. At the location, they wouldn't let my dad help her discuss the issue, saying that they could only discuss the issue with her. I feel like they were taking advantage of her limited language compared to my dad, who is more comfortable conversing in English. Also, the FTC says it's against the law to change the price of a service after an agreed upon price has been determined. I think my mom and I only had 2 treatments each left. Then we would have renewed for another set of treatments because up until this, we had been pleased with the service. My mom showed the corporate office the agreed upon invoice detailing that we paid for 12 treatments, and unfortunately corporate sided with the Fremont staff. I wouldn't trust this location or laseraway in general with your hard-earned money. It would be too much of a mess to take this to small claims court. My mom got her money back by contacting her bank. Sucks because we would have kept coming had it not been for this single interaction and experience. Going to miss all the ladies who actually provided the services to us, they were always sweet. I'm sure laseraway will leave a fake apology but remember, anything that starts with "I'm sorry you felt..." is not an apology because it denies any admission of wrongdoing on their part. Shameful behavior honestly. read more

Hey everyone this review is only about the hydra facial I received today. I set my appointment for 2pm and was seen at 2:15 at 2:30 the nurse said which light therapy treatment would you like so I told her , it lasted 2 mins after that she said we don't do masks anymore so I'm going to apply a vitamin C serum and by 2:35 I was out the door. The price for this is $199 definitely not worth it I would not recommend anyone coming here for a hydra facial, I did it because it was gifted to me for buying a laser package. I felt rushed , no difference from when I went in to when I came out. I did a little research since this was my first time doing a hydra facial there it's says I was supposed to get a mask per their website it should have been 30 mins. I'm giving an extra star because the front desk girls are nice. read more

LaserAway - No mask applied nor was it 30 mins - Laser Hair Removal Near Me - Fremont, California

I have been laseraway costumer from 6 years. They burnt my face in 2017 and I still trusted and went back to them this year. And in the last appt in fremont they burnt again saying spot test. First 3 pics are from 2017 and last pic is from Friday's August, 23rd, 2024 Appt. Still I thought it was my skin, I requested for follow up and went today morning, Aug 26th. The lady just applied vaseline and went over the micro crusting instructions. The female who treated me didn't even send me these instructions. I requested for refund.I am very unhappy with the staff and they don't seem to be professional read more

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Very friendly! Extremely clean! Most of all they have towel to wrap around you, the bed wrap with towels! Love! Love! Love! Very knowledgeable, they will give you and advice what to do best on your skin I love Laser Away! read more

I've reached out to Laseraway to get more information about the laser they use and frequency being used for my tattoo removal for a second opinion. Marissa Garcia from the clinic completely ghosted me regarding the frequency used on me. This lack of follow-up and accountability is further evidence of the company's disregard for its customers' well-being and satisfaction. After being ghosted by Marissa, I followed up with the clinic after 8 days and was given different information regarding the frequency used. The inconsistency in information provided by the staff made it difficult for me to make an informed decision about tattoo removal in general and I completely lost trust in Laseraway: I expected the staff to be knowledgeable and transparent about the services offered, but instead, I felt misled and misinformed until the very end. I hope that LaserAway takes the necessary steps to address these issues and ensure that their staff is properly trained and informed to provide accurate information to their customers. read more

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Ok my first time here I got lost. I couldn't find the suite so was late and they told me to reschedule! However I asked them to just laser sample a tiny patch on my face and they were able to squeeze me in since it only took like 30 seconds. I wanted to first see if I could tolerate it because I I have sensitize skin. It was fine and keep in mind they start low and go up on the intensity with each session With all laser away locations, I get greeted and helped quickly. They are strict for arrivals so don't come late as they will make you reschedule (which can be many weeks away if there no slots). You can cancel in advance without charge but up to 24 hrs before appointment. Came here for laser hair removal services. Met with different nurses. They were all kind and professional. They ask me how I felt with the results so far. Some gave me ice to numb areas that are more painful to me. They offer steroid / aloe Vera cream/ gel after for comfort as needed. I tell them to avoid my tattooed ombré brows and they sometime cover it up while Lasering. My sessions are only 15 mins to do Small areas like face and pits. It's great that it doesn't take long for me. If doing legs that would be considered a large area and can take much longer. Sessions get booked every 4-6 weeks depends on area I had really good results for my armpit hair removal. I used to have thick dark hair that would grow out fast every few days. I have light Asian skin so it happens to work well for lasering. It would be embarrassing and required frequent up keeping with shaving and epilating that I got tired of it. Now my hair is like 90% gone. I don't even shave really. If there's any here it's super thin now. TMI but I do kinda notice /can smell my BO more without the hair lol. I had a total of 8 sessions Now for the face, I wanted to get rid of my upper lip hair. I would say only 50-60% reduction by the end of my 10 sessions and thought I would have more gone. I still see hairs growing but it's thinner ( a big plus at least) and still need to shave/ micro plane off though. TBH a bit disappointed with results. Maybe my expectations were too high because the armpits had better results. They did say to me that facial hairs are more stubborn and you can't expect 100% hair to be eliminated. At this time, I am not included to do more facial services because it's pricey and not sure if another 1-2 session would make much of a difference (plus not sure if they will work around my lip blush). Tips If you're new to laser hair removal, make sure you understand the before and after care. First time I went I wasn't given the instructions to not pluck nor epilate them armpits for at least a few weeks/ month. You basically need hair root present for the laser to target. Also you need to plan around or avoid direct sunlight / sweating activities right before/ after laser. Also don't do a lip blush tattoo because they won't work within 1 inch of any tattoo ink so I had to wait until I finished all Laser sessions on face to finally get my lip blush In general I do want to comment that I dislike how LaserAway does not transparently show their prices for their services. They want a rep to call you and tell you the prices and then they'll tell you that they have a special deal or offer for you if you do a package. They say the more you add on the better the savings. I think it's annoying/ shady practice and you may find other laser places prices are much cheaper. However I chose LaserAway at the time because I saw good reviews online and noticed that it was a popular and reliable chain (and a friend said she went and has good experience with the brand). I believe i get grand fathered pricing for optional maintenance "package" for once a year or so lasering. I know it's their job to try to sell more services and packages. But I don't like to be pushed or pressured into buying things I have not tried their other cosmetic services so I cannot comment on read more

Just wanted to update my review and give a shoutout to Cindy! She oversaw my 90 min lower half laser hair removal the next day and she really helped ease any spicy level spots and adjust if needed. Really appreciate her friendly personality and making the session super efficient with her attention to details. (Fremont location at 6pm ish on 3/5) read more

Fast Forward 3 years later and I have completed 11 of the 12 Clear and Brilliant treatments at Laser Away in Fremont. I have learned a lot in these past 3 years and one of those learning gems was that Clear and Brilliant DOES NOT help with patients who have atrophic/indented, acne scarring. Let me clarify, that true acne scarring refers to indentations in your skin (i.e. it looks like you have pock marks or holes in your skin). I spoke with 3 other doctors between 2020-2022 and all 3 agreed that Clear and Brilliant is not invasive enough to actually help with atrophic and indented scarring. I was also noticing not much of a difference. Unfortunately, when you go to medspas you are encouraged to use laser for indented scarring and well, it doesn't do much so you are in a vicious cycle. I also tried HALO laser in 2021 with a dermatologist and that didn't help either. Also, as a person with brown skin--you cannot use powerful lasers like Fraxel because that would burn your skin so they recommend the "gentle" version Clear and Brilliant. Between 2020-2022 I did a few other treatments and one of them actually did help improve the atrophic or indented scarring. In 2020, I did microneedling with PRP with a doctor that helped a little bit but not much. As mentioned before, in 2021 I tried HALO laser with a dermatologist and that didn't help either. **Finally, I did subcision in combination with RF microneedling in 2022 with a doctor and that helped the most! My skin has improved because of the subcision treatments and the RF microneedling in combination has helped, too.** Customer Service at Laser Away was fine. My only issue is that Clear and Brilliant is advertised as a treatment for Acne Scars (I see the ads on YouTube) and it is not. Scarring refers to indentations in the skin and C&B does not help with that. Dark spots/hyperpigmentation are not the type of serious scarring that I am referring too-- they are at the top layers of the skin and fade with time (esp. if you use appropriate products: tretinoin, vitamin C etc.) C&B is fine if you already have got good skin and would just like a "glow." Short story: Lasers will not help with indented scarring (especially if you have tan/brown skintone) specifically, Clear and Brilliant will not remove true acne scars (which are indents in your skin). This laser is not invasive enough to make any difference for indented scarring so you end up in a vicious cycle doing more and more treatments but seeing very little to no improvement. Subcision (in combo with RF microneedling), however, helped a lot with my indented scarring which I completed with a doctor elsewhere. I would NOT recommend Clear and Brilliant laser for acne scar removal. If you have true indented scars on your face --then, most lasers, including this one will not do much except hurt your wallet. I wish someone had told me this back in 2019. read more

I dont like giving 1 star/bad reviews. But I think people should know that they have other options and can get a better experience at other locations. I've been to San Jose and Palo Alto Laser Away which ive had amazing experiences with. Their front desk staff are always very friendly and accommodating: they will ask if i want water, they will ask if i want help with the numbing cream, they will set up the room so that way once im done applying the numbing, I have a place to sit with a back rest. At Fremont, none of this happened. At other locations, the nurses are very knowledgeable and kind: they start with removing the numbing cream entirely (fremont nurse did not and i know because i am still numb in the area that she didnt remove it 4 hours later), they are gentle and meticulous and always asking if id like a break (fremont nurse was not, she rushed through entire process - it was fast and painful), they make sure they get every surface of your face and will ask you to tuck your lips to get the upper/lower lip area evenly (fremont nurse did not, i had to do it on my own accord - really made me feel like shes rushing and didnt care), they will answer all of your questions to their best ability and if they dont know they'll find out (fremont nurse couldn't answer if i can use my own vitamin C, she said "as long as its not an acid" by definition, vitamin C is ascorbic acid which they put on your face after every session - i just wanted to use my own product), after theyre done they place a vitamin C mask on you and tell you to keep it there for about 10 min or so and they'll leave some supplies for you to dab your face afterwards (she put it on my face, started texting, and then after 5 min removed it and said im done. i had to ask for some time to put on aquaphor etc.) I got clear and brilliant, this is I think my 5th time getting it. Fremont is the closest location to me. So I was excited to be able to go there. But i'm concerned that the staffs' lack of care will result in cellulitis. If they were this uncaring then I cant trust that they are caring enough to take proper steps to ensure the safety of their products and equipment. If you can go to a different location, I highly recommend that you do so. You will have a better customer service experience and may also be safer. read more

Jen is my go-to specialist. She always prioritizes my comfort and makes sure to check in constantly to see if I'm experiencing any pain or discomfort. Her exceptional service never goes unnoticed, and I truly appreciate it. read more

Of all the nurses, Crystal was my favorite and I had an informative and quick session. Previous to this, I felt like I received inconsistent service in terms of the process (clean, shave if I didn't, aloe vs aloe + SPF, etc.). I think management is taking note, as I felt my session with Crystal was all-encompassing and I felt truly taken care of. I have had 3 body parts lasered and highly recommend them; as long it's recommended for you (I have forwarned friends before, that their skin may not work with laser, and they've still gone ahead and gotten a free consultation). They are updating their systems now, and a few of my services were jarbled/I wasn't informed of some sessions I paid for but was not aware they existed! Front desk was helpful in explaining to me. read more

Guys be careful of their scam! I called to get quotation they took my SSI and opened credit line Without my permission!!! I was still doing my research and the next thing I know I get a credit card bill in the mail with a balance of $3037.50 and by the way I haven't even stepped in laser way for any service. So they will bill you first without even a service or treatment never done. I called them and the reps are so RUDE and kept transferring me. It shocked me to see they reported it on my credit report and my score went down. I almost lost all hope then I emailed and some rude guy from finance called and said I'm refunding you I was like whattt are you refunding me? I didn't even have the service just remove the credit report. He denied to remove it. Now I'm sitting here with a bad credit for a service I never had. Also they are super expensive and rude customer service be careful and save your time and energy. I'm still waiting from someone to call me from corporate. Definitely getting a lawyer for what they did to my credit and the mental stress they gave me. I have spent months on trying to report FRAUD and now I Have to DISPUTE!!!! read more

Review for tattoo removal only: DO NOT WASTE YOUR MONEY ON TATTOO REMOVAL!! 7 sessions in and it has barely faded. The original advertisement showed the tattoo essentially disappear after the first pass with the laser; definitely not the case. Nothing against the staff or their other treatments. I'm sure their butthole waxing services are great but definitely a disappointment for the tattoo removal. read more

I give them few stars because their advertisements are really not true and scam. There is hidden fees that you need to pay! It seems trap to me , it seems like to get the customers in and not let them go by paying extravaganza package prices, The machine for laser removal was ok and the rn who helped me tried to give at least acceptable service, but still I paid 129$ for full face which just overwhelmed me! Not recommended read more

LaserAway - Laser Hair Removal Near Me - Fremont, California

I booked their phone consultation to get information about laser and facial procedures and pricing. The lady was very sweet until the end when I said I will put some thoughts and decide what I want to do. Gosh!! her tone changed, and she said you don't have to book consultation if you are not ready to pay. She said don't call us for just getting information as everything is readily available. Well, I just laughed. In a service industry like theirs they are hiring pathetic consultants who are just making them loose their customers. But thank you for showing that you JUST care about money. I think their good reviews are probably paid. read more

I want to give an honest opinion on the LaserAway facility at Fremont, CA. The front desk was nice, but I want to share my experience with the Hydra-facial procedure performed by a nurse named Crystal and the response from the corporate representative. LaserAway charged $230 for the Hydra-facial, which was a gift from a family member. When I arrived at the facility, I waited 10 minutes for my service, and the entire procedure lasted only 15-20 minutes, felt rushed, and had no noticeable impact on my skin. When I raise my concerns, the corporate representative was unsympathetic and only offered discount on any packages that I buy in the future, which are quite expensive. I am incredibly disappointed and saddened by this experience. This experience left me questioning the quality and value of their services. Please be cautious when considering LaserAway. read more

Ooops..I forgot to post last month after I saw my girl Faye at laserway. If anyone needs to remember who to book your appointment with it is Faye at laseraway!!!you can't forget that Faye at laseraway...soooo today I leaves another appointment pleased, satisfied and informed. You asked what do I mean about informed I should have started this my first experience with Faye and laser away and laser hair removal treatment the ladies there are so informative DIY suggestions easy and effortless health takeaways and once again today Fay fun facts have shared about hair bumps if you didn't know when you wax Yanks the hair off and snaps it back in to give you hair bumps and if you should happen to get one during laser removal treatments it's already broken off it just add once a way to escape and get out so when nice sugar exfoliating rub a week or more after your laser treatment or released that little broken off Ella and let him go away Fay fun facts thank you again ladies you are all the best read more

This was my usual Laseraway location for about a year but after my previous experience I just don't see myself going back. I have been very consistent with my Botox injections and get about the same amount everytime. I went in on 12/1 to get my usual Botox done. I expressed to the injector what I usually do and how I like my forehead, we both discussed and agreed I like a pretty frozen face and don't prefer any movement in the forehead. She marked me, left the room to get the syringes and was gone for about 10 minutes which I found strange. 2 weeks later I am still able to move my head and have very visible wrinkles... luckily they had an appointment for 12/15. It was the same injector and once again had a redo talk of the convo we had earlier. She then injected me again with more than the same amount of units as usual. So now my forehead should have over 50 units of tox in my forehead. It's been more than 2 weeks since then and the results are fine... I'm still not entirely frozen or have results like I usually do. Once I am done with my Botox bank I will start getting injected elsewhere. read more

Super disappointed the hair grew back in less than a year. I know each person responds differently to laser but I did a full package for upper lip and chin. A few months later it all grew back and it tells me that they're able to stay in business by charging extra for touch ups and the service is not adequate for south asians. Save your hard earned money read more

I've been there at least 7 times for a tattoo removal and I've always been really happy on my way out. Always clean and really professional all of them and always on time I've never had to wait it's always in an out. This last time if I remember correctly I was helped by Marissa. Really nice made sure that I had all my creams and everything I needed thank you lazer away and thank you Marissa!! Here are my before and after pictures I'd say they're going great!! read more

LaserAway - Before (Tattoo) - Laser Hair Removal Near Me - Fremont, California

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I made a last minute appointment change to this location and am SO GLAD I did! Staff was professional and I did not have to wait long after arriving. Unfortunately I have tried other Laser Away locations and haven't had the best experience so I am happy I tried out the Fremont location! Pricilla was professional, patient, and helped explain the whole process and make sure she explained everything she was doing. Will definitely keep coming back to this location! As an FYI, this location has plenty of parking to the rear of the shared complex and the entrance can only be accessed from the street side. read more

I paid for six Clear + Brilliant treatments, but have yet to receive the final three treatments. I requested a refund (several times) for the remaining treatments, which have not been provided to me. I was not happy with the service provided by Laseraway (did not see any meaningful changes to my skin) or with the company's scheduling or Customer service - which was faulty and sent me incorrect appointment dates/times. The company has not returned my money, but I was told to call the credit card company and dispute the charge, as I mentioned, I paid Laseraway with an Ally Payment plan. I have contacted the Better Business Bureau (complaint #21702169) as well, and Laseraway has yet to respond. It's been a month. read more

I'm currently doing the laser hair removal and honestly love the results and my interactions with the staff. There's a definite reduction in my treatment spots, some places more than others, but the nurses previously have been very willing to adjust the strength of the lasers to get me closer to my goal. Big shout out to Crystal who did my treatment today. She is so sweet and makes great conversation. While we still have fun chatting, she is always sure to walk me through the procedure, highlight any pre or post treatment care, and offer her expertise for any questions that I have. The staff in general do a great job of creating a welcoming environment. Due to one of the nurses being out, my appointment had to be rescheduled, so they offered a complementary laser facial to go with my next appointment. It really shows how much they value customers' experiences, and I really appreciate that! read more

I always love Laserway! It is my go to me time on taking care of myself! Bonus staff are all amazing! Today, I did my first Microneedling RF potenza, Crystal the RN who took care of me did an amazing job! She is very helpful & made my experience very relaxed and calm. Thank uou! Definitely availing for more services! read more

Amazing experience every time I come here! I have been getting laser hair removal and lip fillers done here. Whenever I walk in I am greeted by Angela who is amazing! She remembers the smallest details about me and our last conversations. Makes it like a very genuine relationship. Kari is my favorite nurse here. She knows what she's doing and she is very detailed and patient. She is very good at answering all questions. She takes her time too especially with laser hair removal (I been to a different place and I am in and out by 5 mins cus I feel rushed). A robe is also given for privacy instead of being naked and out of your comfort zone. Will highly recommend this place to anyone!!! Plus I love the results of my lip fillers and how my laser hair removal process is coming along! read more

I started getting lip fillers around this time last year and I'm never going back! I started out with pretty plump lips, but I my top lip was a little crooked on one side and a little less plump than I would want. Nurse Sam 100% fixed ALL of that! Once I tell someone I've gotten them done - they always ALWAYS say something like, "Wow! I would have never noticed. They look so natural and fit your face so well!" Honestly, the only person who really noticed was my mom lol I also thought the process would be painful and I'm a pretty anxious person, but Nurse Sam was so genuine and happy that she instantly made me feel more relaxed and like I was in good hands. I've never gone to another nurse or place that does lips because Nurse Sam is my GO TO PERSON. Honestly, go book with her rn and thank yourself later once you look gorgeous and flawless! read more

LaserAway - My Lips by Nurse Sam 3 - Laser Hair Removal Near Me - Fremont, California

BEWARE! Not only are they pushy about selling their packages/products but they will ghost you if you call them with a problem. I was getting botox injections from them for a little over a year until my last appointment a couple of weeks ago where it resulted in one of my eyelids drooping. I've called a few times, they keep saying they'll speak with the injector and call me back. surprise, surprise they haven't called back to resolve this and now i'm left looking like quasimodo. what kind of med spa ghosts you if you're experiencing an adverse effect?! i've had to google all of this to figure out what's going on. this just proves to me that they aren't a legit med spa. i still have several units in my bank but i'm not coming back here. read more

Guys be careful of their scam! I called to get quoatation they took my ssi and opened credit line. I was still doing my research and the next thing I know I get a credit card bill and by the way I haven't even stepped in laser way for any service. So they will bill you first without even a service done. I called them and the reps are so dump and kept transfering me. It shocked me to see they reported it on my credit report and my score went down. I almost lost all hope then I emailed and some rude guy from finance called and said I'm refunding you I was like whattt are you refunding me. I didn't even have the service just remove the credit report. He denied to remove it. Now I'm sitting here with a bad credit for a service I never had. Also they are super expensive and rude customer service be careful and save your time and energy. I'm still waiting from someone to call me from corporate. Definitely getting a lawyer for what they did to my credit and the mental stress they gave me. read more

I was called about my original appointment that was suppose to be September 10th and I had to reschedule due to no nurses available for Botox that day. I called and reschedule and was a little bummed because I couldn't get in (to work with my schedule) until October 2nd. However I was put on the waitlist. I know how busy this place can get so I wasn't hopeful I was going to get in prior to my new appointment. I was called on 09/11 about a few cancellations so luckily I was able to get in and stay on my Botox schedule. The staff here is really nice and friendly. I had a new nurse today, Kerri, and she did a really great job! read more

If you are able to find another place please go there. Laseraway does not provide full visibility into sessions and cancelled my sessions because they updated their systems. I had to follow-up with corporate and still was unable to claim the sessions I paid for. I am going to try and see if I can file a consumer complaint somewhere but I am not going back here ever again. read more

Overall, enjoyed my experience with Laser Away Fremont. I purchased a Groupon for 6 sessions for a medium area. They make it explicitly clear that 6 sessions might not be the results you want and sell a package deal for more sessions to add on. Everyone is different in how they react to laser hair removal. I decided to just try the 6 and see how I like the results. For me, I was happy with my results. I have no reason to shave! Though, always keep in mind you might need to spend more $$$ to get what you want. Over my time here, the staff has always been so nice. I had two hiccups with scheduling but nothing to complain about. This location was clean and abides to COVID guidelines. I recommend this location to anyone wanting laser hair removal! read more