Unfortunately I was never able to try the food at this location, but the one star is for the service I received which resulted in me leaving before I could even order.
My friend who is visiting me here in Madrid wanted to try some Spanish churros, so while walking near Plaza Mayor we found this location and decided to give it a try. I was finishing up a phone call outside, but my friend had to use the restroom and so I told her to go in, use the restroom, and I would meet her in a minute to order our churros and eat there. My friend, upon entering, informed the staff that she would be using the restroom first (Since the restrooms are only for paying customers), but that she would then be ordering some churros and that her friend, me, would be in a moment.
I entered the establishment and was greeted by a friendly woman. As I walked towards the back of the restaurant to locate my friend I had all of the three or four employees screaming (And I am not exaggerating when I say screaming) at me. I ask them what's going on and they tell me that the bathroom is for paying customers. I tell them that I'm aware of this, I'm just looking for my friend who is either sat down or ... and before I could finish my sentence a different employee tells me, "Where? I don't see her? Where is she?" I respond and tell her, "If you would have let me finish talking, I would have told she that she's probably still in the restroom." While I wait for my friend in the restroom, the employee stands by my side the entire time simply glaring at me. Finally, my friend leaves the restroom and I tell my friend we will not be eating here and then told the staff that we were planning on eating here, but after being screamed at and receiving terrible service we would be taking our business elsewhere. I tried to request an official complaint form, but was denied.
The location looked nice enough, as did the churros, and I'm sure they would've been great. But as a result of the staff and their behavior, I will not be going here ever again. Be careful with this place!
Desafortunadamente, nunca había podido probar los churros aquí, pero les doy sola una estrella por el servicio que recibí antes de que podía pedir los churros.
Mi amiga, que está visitándome en Madrid, quería probar algunos churros españoles y encontramos este lugar mientras que paseamos por Plaza Mayor. Iba a terminar una llamada afuera, pero mi amiga necesitaba usar los servicios entonces le dije que debía ir al baño y la vería después. Mi amiga, cuando entró, les avisó a los empleados que iba a utilizar los servicios primero, que su amigo (yo) entraría en un momento, y después vamos a pedir algunos churros. No hay problema, le dijo a mi amiga.
Momentitos más tarde, entré y una de los empleados me saludó. Empecé a caminar a la parte atrás del lugar para ubicar mi amiga y todos los empleados empezaron a gritarme (Y no estoy exagerando ... estaban GRITANDO). Les pregunté que les pasó, y me dijeron que los servicios son solo para los clientes. Les dije que ya lo sé, solo estoy buscando a mi amiga que está sentada o ... y antes de que podía terminar de hablar, una empleada me interrumpió y me preguntó, "Pues, donde está entonces? No la veo? Donde está?" Le respondí, "Si me dejarías terminar de hablar, te diría que es posible que también ella sigue en el baño..." Mientras que espero a mi amiga, la empleada está parada a mi lado, mirándome. Al final, mi amiga salió del baño y le dije que no vamos a comer aquí por el tratamiento que recibí. Les dije a los empleados que íbamos a comer aquí pero después de como me trataron ustedes, tomaré mi dinero a otro lugar, gracias. También pedí una hoja de reclamación pero me la negaron.
El lugar se veía bastante bien, y me imagino que hubiera sido genial. Pero simplemente no puedo comer en un lugar que me trata así y por eso nunca volveré. Tengan cuidado con este lugar! read more