I'll first note that the agent I was referred to, Miriam, got me a great rate on insurance for the car I just bought. She also purportedly works until 8pm during the week which is great if you work until 6pm but need to go by their office.
There end my positive comments.
My contact info had been forwarded to LA Auto Insurance by the salesman I was purchasing my car from. This started a daily barrage of phone calls and messages, occasionally ramping up to 2 or 3 calls in a single day. I finally contacted Miriam, was quoted a price and then was able to complete all paperwork and set up EFT for my monthly payments via fax at the dealership. Right in the middle of going back and forth with Miriam on the phone and fax with information and paperwork she informs me that the quoted rate she gave me is ONLY valid for a married individual and I would have to give her someone's name to use as my "spouse". Shady.
Since enrolling in a policy through this broker I have tried to contact them several times now to change the deduction date of my EFT as my online account page informed me that in order to do so I must speak directly with an agent at LA's Auto Insurance. I called the office, asked for Miriam, received an extended pause on the other end of the line and then was told that Miriam was at lunch but she would call me back when she returned. I left my name and phone number. I never got a call back and this was a full month ago. I tried calling again. Erica answered, I told her my reason for calling and she asked me "well did you try to change the EFT date online?" Hello. Why would I be calling you if that was an option?? I explained to her that "online" it directs me to call and speak with MY AGENT if I wish to change the date. She then asks me if I can call back in maybe 30 minutes. What? I ask her if there is a problem and if she will be able to help me because this sure as hell sounds like a blow off to me. She apologized and claimed to be short staffed and currently helping another customer at the moment and was "very busy". I told her I am also very busy at work and hung up. Why would she not take my contact information and call me back as soon as she is finished with her customer? SHADY. Shady shady shady shady shady.
Customer service leaves MUCH to be desired. This is an excellent example of quality being directly proportional to how much you're paying. I'm switching as soon as my policy contract ends which unfortunately is not until next year. My bad for being overworked and busy and just going with a company that would do the rate comparison for me. Do yourself a favor: shop around and find your own deals as there are many out there. read more
