Saturday evening I noticed I wasn't getting any hot water from the sink so went out to the water…read moreheater in the garage, and there was water everywhere. I called my sister, who has several properties in town and has a list of the trades who've done good work. She gave me the number for Crystal Clear Plumbing. I gave them a call Saturday night and he said he'd have someone out at 8am Sunday morning. The truck showed up on time with two workers. One of them gave his condolences since he had heard my brother-in-law had suddenly passed away 2 months ago. He took a look at my water heater, said they could still use some of the old metal lines and straps, saved me money. Installation was fast and they left the garage cleaner than when they arrived. Forty-five minutes later I had hot water again. They wrote the date of the installation on the heater which was a nice touch. They made everything quick and painless.

We were told that someone would be to our place between 1 and 3, which fit our schedule. 3 rolled…read morearound and we hadn't seen nor heard from the plumber they sent out. We called and they said they could get someone out quickly. Another hour goes by and we called them again to see where they were. We were told 10 minutes away. 5 rolls around and Jason shows up. His excuse was that they were waiting for our property management to call them back but their office called my wife and I individually to make the appointment. The fact we were on the schedule, which they confirmed every time we called, and we didn't hear from their technician is very disappointing. Having to wait an additional 2 hours behind what was promised is not okay. It would have been okay if the technician had called us to let us know he would be late.

The service was proven to be honest, concise, efficient, educational, professional all of which…read moreencompasses quality and value. Thank you Sammy and team!! You Rock!!

They did a great job, the guy was GREAT- I had a black mold issue and he explained the process of…read moregetting the bathroom up and running. Had the Eric with Edge Restoration come by and access the situation- he in turn got his men out that afternoon and they said once everything was mold free the cabinet guy would contact me- well, that was Good Friday and no one has ever contacted me. I have called and left messages for Eric who said he was part owner but he has never returned my call. So the bathroom has been not useable since April 2nd

These guys deserve a very high recommendation based on character of their people alone…read more I had a bracket that came off the brakes of my truck that hold my brake lines, and one of their technicians in a van was kind and generous enough to me to provide me some zip ties to get me back on the road. I know it seems like such a trivial gesture, but it means a lot because he did not even hesitate and even waited after I was through to make sure that I didn't need anything else and offered to allow me to use his knife to cut off the oversized lengths that were left over. I am back on the road and give these guys five stars based on their human nature and character of the people they have within their company.

We have used them previously for plumbing problems, then today (New Year's Eve) our furnace stopped…read moreworking. Can't believe they were there within an hour on a holiday. Zack was our service man today. Steve, Braden and Nathaniel helped us in the past. Great company that follows through. Good technicians. Fair prices.

Called John Nielsen at Westerntrails Plumbing regarding replacing the water heater at my home in…read moreSpringdale Utah . John replied shortly thereafter , I sent him a picture of the water heater I had and gave him the details of what I wanted installed. Once again he responded rapidly with what I thought/think was a more than fair price. John came out himself ( he kept in touch by texting) he was an hour later than originally scheduled but he did text that information to me. He made a very nice neat/ clean installation I highly recommended his company and will use his services again if any other plumbing problems arise . Great job John thank you !

Not in business anymore. When they installed my new HVAC system they did not provide a proper…read moreinstallation procedure which resulted in the attic unit falling apart because of the poor install. I was not able to get up and check their work because of a recent surgery. Now I have to spend $1,600 to get it fixed. Not a good situation.

Don't bother; they went out of business. They installed a…read morevery expensive unit that required a new attic furnace. 2 years later, line froze, no air flow. I basically got screwed. Watch out for a guy named Johnatin R, who was the owner. He might start a new business under a new name. If you have reservations about any air conditioning companies, get another bid.

If i could give them 0 stars that would be more appropriate. S&S was the original installer of the…read morefurnace in our new home. The furnace was installed so badly it led to premature mechanical failure. We had to spend over $4K to make the necessary corrections. Really poor work! I would not recommend them.

I hired S&S Mechanical to install a Kohler 26 KW Generator at our house in Nevada as they were…read moreabout the only certified Kohler Dealer within a 50 mile radius of our same retirement community. From day one, I regret that choice. As a retired Electrical/ Instrumentation Technician, I am rather particular about what kind of equipment I have installed around my house. Kohler's Generator / Automatic transfer switch (ATS) is a smart system that can be monitored remotely, which is important to me. The Electrical Contractor I hired requested a substitute panel which degraded the communication ability of the system and S&S Mechanical sourced the older panel without discussing with me what the repercussions were. That issue was resolved by installing the original, proper transfer switch after the fact. After the Generator was set on its pad, S&S Mechanical sent out an Apprentice Plumber, who had never worked with Poly tubing before to connect the Generator to my propane system. (500 gal. tank, feeding 9 separate loads). Having not worked with Poly before, he didn't understand the importance of cleaning and deburring cuts made into the line. Needless to say, the line leaked once we opened the tank valve. He had arrived onsite with only 1 Poly tee. He walked away to make a phone call and when I went looking for him, he had drove away. I called S&S Mechanical the next morning to find out what the plan forward was. I was told that the Apprentice Plumber had told me that he would be out the next day, which that conversation never took place. He did show back up the next day with a new tee and deburring tool and was able to repair the line with no leaks after the system was pressured back up. Then the Gentleman that they sent to configure / startup the generator was very nice; however, he had his nose in a manual on every single step he made. That didn't inspire any confidence in his experience to me. Several weeks ago, I called S&S Mechanical to schedule the first yearly maintenance on my Generator and was given a date several weeks out, which was fine. Yesterday when their technician didn't show up for the schedule appointment, I called S&S Mechanical asking why he didn't show up. I was told that the Tune-up kit (Air Filter/Oil Filter, Plugs) had not arrived at their business yet, and that S&S had left a voicemail on my cell phone letting me know of the delay. I checked my phone and there was no voice mail, no missed call from S&S, so they were outright dishonest to me. I then looked online for a Tune-up kit for my specific Generator, and I could have a kit delivered to my house within 4 days, so someone dropped the ball on ordering as well. I have found another company to service my Generator in the future and I would NOT recommend S&S Mechanical to anyone.

Jon was very experienced & resolved a very difficult Clog, had all the necessary equipment to get…read moreit done same day. Jon also explained what options were available, Great Service!! Also Nadia in the he office was wonderful too!!

Great plumbing company to work with. Fair price and very fast. No surprises. Would recommend them…read moreto all my family and friends!

James with precision plumbing has been the ideal company to work with. He has been professional…read morecourteous and just a great guy to work with. We were very frustrated when our water heater blew up and caused all kinds of damage in our house and he came out took care of the situation a day later and we had hot water I just wanna say he is one of the easiest people I've ever dealt with I would definitely say hire him if you should have a problem. Sherri hill

Very reasonably priced, professional. Honest, told me that only one out of 3 tees was galvanized,…read more other 2 were stainless and didn't need to be replaced. Clean neat. Will call again for any repairs or services.