Bruce, George, Nicole and Wayne made my first home buying experience super easy! I trust them with…read moreall the intricacies of the home buying process and will absolutely return when I buy a house again in the future! Thanks Bruce for helping me buy nonna and nonno's house and keeping it in the family!

Absolutely top notch service, from the day I made my first inquiry call through the closing of our…read moredream home. Mark answered every question I had (pretty much 24/7), and Bruce checked in often, even joining us at the closing! I highly recommend Drew.

Horrible. I'd give zero stars if possible. They give you the run around try to give you late fees…read morebefore the bills even due. Jesus, I'd rather use capital one. But I'm sticking to DCU. Shame on you Bernie and Phyls

don't do business with them i have a discover card with 16.000 limit on it i applied for a card…read morewith them they denied me they are shit don't go there

I really like this bank. Customer service is always there for me when I have a question.read more

I worked with Brian Moore and team on the purchase of a new home. Brian was amazing to work with…read more Easy to get in touch with anytime I had a question on anything. He stuck by through any complications I ran into from other sources in the process. Fairway made the entire mortgage process easy and straight forward, from the pre-approval process all the way through to the closing. I have already recommended Fairway, more specifically Brian and team, to friends and family who are thinking about buying a new home as well. I will definitely go back to them if I am fortunate to buy another property in the future!

I couldn't have asked for a better experience securing a mortgage. Brian Moore took the time to…read morewalk me through all of the requirements to get the best loan and explained in great detail the entire process from beginning to end. He met with me after hours to complete my application and helped me lock into an affordable rate. His office staff was super helpful in drafting several approval letters as I began the process of house hunting and was always available to answer any questions. Brian introduced me to a wonderful closing attorney whom I have also used to sell my current home. The closing process was so easy due to the efficiency of Fairway Mortgage. All the documents were submitted in a timely manner and I didn't have to worry about one single thing. I highly suggest you give Brian a call if you're looking to get a mortgage. He is a gem and I'm so fortunate to have worked with him buying my new home this year.

This has been my bank for over 15 years and I am very impressed with all the staff in there and how…read moreprofessionally they work... If i have a problem they tend to resolve it immediatley through there branch manager or personal banker.. the only thing I really dont like about the bank is the hours.. they arent really open much later then 4 or 5 except on fridays... I also liked it when the atm machine despinsed 10s and not just 20s because there where only few of those around here...

Updated: After my complaint this morning about the sale of…read moremy mortgage that I had expected to be kept and service by Bay State Bank (see below for initial review) the lending officer went to the VP of Retail Lending and they have decided to keep my mortgage in their portfolio and not sell it after all. I of course have no guarantee that it won't be sold in the future (as I knew was always a possibility) but the response I received is very promising and in line with my initial impression of Bay State Savings Bank. Due to the low owner occupancy in my building many small banks would not even consider handling my refinance. Bay State Savings bank impressed me from the beginning by the willingness of the branch manger to go back and forth to the underwriters even before my application was complete to find out if they could do the refinance. The initial service and flexibility I had experienced was why the unanticipated sale of my mortgage came as such a shock. I am pleased that when I made it clear that local servicing was critical to my satisfaction they responded within one business day and opted to reverse their decision to sell. Based on this response I am confident that there was no intention to deceive. Original Review: I just completed a refinance with Bay State Savings Bank and until the closing they seemed like exactly the bank I would like to work with. Small, local, and services many of their loans themselves. In fact I specifically asked about the likelihood of my loan being sold multiple times before and during the refinance process and was told repeatedly that although there is always a chance the loan would be sold they try to service as many as possible themselves and that my credit and loan were the type they tend to keep. I showed up at my closing to learn that my loan had been sold to a large national chain! I am in the process of seeing how quickly my credit union can turn around a refinance to see if there is any way I can cancel my Bay State Savings Bank refinance and still make deadlines for my renovation payments. This is very disappointing. While they never actually lied to me I consider their communication to have been quite deceptive. If the loan had been sold after a couple years I would feel differently but the sale occurring prior to closing with no communication ahead of time and after repeated assurances that while there was a chance that it would be sold it was unlikely screams bait and switch to me.