The very tone Northborough sets in its support service is highly negative. It is never their fault…read morebut the fault of the vendors. It's managers are unreachable outside of their office hours and the emergency number comes not only with many caveats, but included in the message are threats of fines and banning if one need to ask for help outside its narrow list of acceptable emergencies. They seem to gain favor of the boards but fail miserably to serve the unit owners with any graciousness or courtesy. If you have any say in your association, advise your board to run as fast and as far as they can from this management company. As one who have led property management departments and companies, I can tell you that the petty oppression practiced by Northborough is sadly not uncommon but should have no place in our community. They are disrespectful to unit owners and downright dismissive to renters. They will make our association or complex a darker place than it is without them.

My dealings with Northborough Property Management, NPM, have been excellent. I serve on the board…read moreof trustees and also a unit owner. No matter how NPM handles any situation, the owner and property are always NPM's main concern. They always come through. A couple of times I needed to contact the office on a weekend and at night. I received a callback within 5 minutes of the initial phone call. The staff at NPM is helpful and friendly. Thank you NPM for always being there 24/7. Rona Long

We Love living here, but since doing new construction up around corner from us we had construction…read moretruck run up and back up on our corner lot. When I called business office they said they're not responsible for others driving when it's their construction truck, and we pay HOA to live here! Quite honestly in the year we lived here, I never had such lack of concern from the corporation. Oh, other thing they said to me on phone is that the Valle Group (builders) hirers sub-contractors, so it wouldn't even be their trucks. Now as I understand it from a legal point of view if I hired someone to work on my home, and they damaged my neighbors home, wouldn't that be my responsibility?

We are closing on our townhome on September 8. I'm so excited we have research the facilities, the…read moregrounds, the builder, etc. everything checks out should be an absolute beautiful place to live. So excited.

The whole team is amazing - very responsive, efficient and trustworthy…read more Amy, Janelle and Scott have been excellent to work with. Highly recommend the properties that's under their management.

Amazing team. Very efficient, punctual and easy to work with. They do a wonderful job to make sure…read morethey're client comes first. Highly recommend.

Terrible people to deal with. I saw 2 rentals in Uxbridge and fell in love with the one on 16 Cross…read moreSt in Uxbridge MA. I was given a sheet of paper with a QR code. I went right to their office as I really struggle with online applications. In their office asking .Elissa for help. She said to just follow the prompts as they are not allowed to help me. It asked for my credit card. .Elissa said it won't charge me, just do what it says. When it thanked me for my payment, again I asked Melissa what was going on. Then I got all these fraud alerts. Their website brought me to a hacker website. I had to cancel my credit card. Not only that, but they refused to give me a paper application saying if I couldn't do it online it was not their problem. I left multiple messages for the owner Randall as he showed me the property and never got a call back. Very disappointed with this agency. Trying to move back to the Northbride/Uxbridge area, have awesome credit and the agency has most of the listing's. I will report them to the BBB. What they did was unconsciousable. Terrible people, didn't even get an apology...​​

I have contact them for apartment they sent me an application through an email I tried to fill out…read moreuntil it ask for my bank information I try explain with crystal from our and our religion and I explained with regulations of being on as SSI M my boyfriend's information we weren't comfortable given it over the Internet And they did not understand the situation I had my paperwork in order in everything that they needed but they did not care I've been looking for apartment for 2 years and I really wanted the apartment had listed on border street in Northbridge Ma.I felt that they were rude disrespect and not understanding whatsoever. I will not give my information that is personal information over the Internet so someone can scan me or do fraud with my bank account, I have worked on computers for many years and I know how it works I follow rules and regulations that I have to go by but R&R didn't not care or having any understanding or any respect And a discontinue my application do because they didn't have my boyfriend information. Having everything on paper it is just as good in person than a email All we want was a place to call home. Money wasn't a problem. This unfair to all families that's not Comfortable given information over the Internet It's not safe I had all the proper paperwork that they needed for us to have the apartment This is heartbreaking and sad. I wouldn't recommend R&R To anyone do your research Nfiu not comfortable given your information over the Internet make sure you let them now

Always super professional, friendly and helpful. The residents are fortunate to have such a…read morewelcoming team when they cone home.

This is a nice quiet condominium, set back behind a new section of the Alewife Greenway Bike Path…read more I'm surprised to read the previous review, from 2011. I've lived here since August 2012 and I've enjoyed my stay here. The living space is small but comfortable for couples. The location is amazing - a mile from Alewife T and Davis square. A 2 minute walk to the bus station. You cannot hear traffic. There is a nice grassy area to throw a ball and sunbath on the pool deck. The pool opened in early June and stayed open into September, and the water was always clean. This is cat city, I have indoor cats but there is a nice area to let them out on the leash. But it seems safe for outdoor cats if they are street wise. We have no bug problems (perhaps because we are on the 3rd floor?) The building is older but they seem to be slowly renovating. Our ceiling leaked during one rainstorm (apparently a seagull had drilled a hole through the roof), but maintenance was very speedy in sealing the leak and repairing the water damage to our wall. Other than that, we have had no issues to speak of. The place is clean and the grounds are taken care of. I can't get over how nice it is to have an outdoor balcony with grassy space, a bike trail, and walking distance to Somerville, Cambridge, Medford.... Davis Square... Alewife... Tufts University... the commuter rail, and to be able to afford it. Really, its a gem if you don't mind the smaller size of the apartment.

I hear and agree with both reviews- except the bit about creeps, David, that's not quite right. We…read morehave some retirees, and at least two ADA tenants here, but I've owned and lived here for over a decade. Most of the creeps are gone. The location is terrific, the "bones" of the property are good, and most all the owners are decent people. The current board however self-manages the place, and volunteer management has no time for detail-- and half the board is comprised of multi-unit absentee owners. I call it "selfish management." This mindset keeps the quality down and the slum up, by lowballing vendors and omitting quality oversight to the present day. Sometimes contract work has to be done over. Most all major capital projects done here are strictly for legal compliance or result of a class action by owners. A group of us are now petitioning all owners to hire straight-shooting professional management, which is designed to enhance our board's ability to improve Brookside with competent oversight, while observing condo law regarding accounting, legal. and other issues - and while keeping unit fees low. Just like Chuck says, we think we can do better. A motion was placed before the board for this purpose at April's annual meeting-- it was disrupted by our board leader, an owner of 8 units here. That is of course against procedure-- you never interrupt a motion. So a mailing of the motion petition is going out at our expense. If you're an owner, get in touch with me at lormiller@rcn.com; if you're a renter, have your landlord contact me to discuss this change. I want to see at least 3 stars for our rating within a year, and nobody hit in the wallet! Loren Miller Concerned Owner at Brookside

NACA is a predatory lender driven by folks who lie to get you to pay in then harass you into…read morefinishing the process or -- what they prefer -- walk away from the money they forced you to pay so they can claim higher membership numbers while hiding behind their "stated" mission, which is in fact a way to perpetuate the fallacy of B/AA inferiority. They intentionally ask for an inappropriate and unnecessary amount of documentation. If NACA is legit and by the book why are they having their staff tell you they are recording conversations for your safety? Why do they tell you, repeatedly, they you can get a refund of money you paid? Why refuse to give you your money back after they deleted your profile, which clearly means you are not a "member" so there's no legitimate reason to claim you are part of their "membership"? Why require you to pay up front instead of allowing you to get through the process to ensure you are OK with the requirements when the cheery charade of the process they present is debunked by you actually going through their asinine process? Why use their staff to impersonate you to tell the attorney general the case is settled after they removed all your info from their site to try to get the complaint to just go away? Why copy/paste their "stated" mission as a way to hide behind the fact that they are money grabbing and forcing their membership numbers up while doing what they can to bury legitimate complaints against them for predatory practices? All of this has happened and very likely continuing to happen -- because why would they stop when there's no one to monitor their predatory practices and safeguard the community. The BBB and AG offices have been useless but at least they clearly stated that they view their role only as a mediator who can't force NACA to do right. But complaints submitted to them can and ought to be made public. Clearly there's an orchestrated effort to hide the dark side of NACA.