I have been buying and servicing my cars here since 2001. I came to get my oil change, I know the drill, pull into the bay catch eye contact and wait, I had an appointment this day, I drove in there was 3 cars ahead of me that they were pushing through, they pushed 2 cars through and I was still waiting, this other car pulled behind me saw it was full, she went to the other bay door drove in, got out of her car and walked in, there was 2 guys who jumped to help her, I walked in and said I had an appointment and the one guy said "is that your car" and pointed to mine, so I know he saw me sitting there, then told me go back out by my car and make eye contact and someone will help me, I explained I had been there about 8 min doing just that, and this chic walks in and right away gets help, I know they saw me there and I felt looked over and ignored, even the guy in the bay I don't know his name, said something to them because he knows me and saw me there before she was. I was extremely frustrated and never been treated this way at this dealership, hints why I have been coming here over 20 years, all this could have lost me and others by my word of mouth... This is what got this review a 5 star and a "not upset" customer. Sergio the shop manager asked if I been helped I voiced my frustrations and both him and Chris really went above and beyond for me and my car, I really appreciate these 2 for taking the time to understand my frustration and validating the feelings I was feeling, I am huge with customer service and these 2 are the perfect example of great customer service, I will only work with Chris moving forward for all my service needs, thank you 2 so much, I enjoy coming to this dealership and would of been sad if I needed to find somewhere else to go all because 2 of the guys were so thirsty and jumped to some female who just walks in and all of a sudden these 2 men who were just sitting there fell to her feet to help her like I hadn't been waiting almost 10 min, I also didn't understand why both of them ran to her and completely ignored me, but I will never understand a THIRSTY man in this world... Thank you Sergio and Chris for making me feel like a valued customer of over 20 years, I appreciate yall read more

My mom went in for an oil change two weeks ago and got her tires rotated as well. I'm finding out two weeks later while working on her brakes that the her caliper was completely dangling not one of the techs working on her car even noticed let alone told her this. This sort of horrible lack of care for a customers care could have cost my mom and family their lives. The techs working on her car should be fired for the shit job they did. read more

I had a great, easy buying experience from LHM Honda Murray. I worked directly with the sales manager John P, as well as Alex F(salesman), and I was pleased that we were able to help me solidly the purchase of the exact car I was wanting/needing. Thanks again Alex F, John P, and Kelly A from financing for making it a great experience! read more

Larry H. Miller Honda Murray - Honda CR-V Hybrid Sport-L - Car Dealers Near Me - Murray, Utah

Terrible experience. Took my car to get diagnosed here. They told me my alternator and battery was not working properly after about $800 later I am still having the same problems. Mechanical technicians have no clue what they're looking for. read more

Wanted to leave a cool review about my new friend Johnathan!! So.... I started my day stressed about having to buy a car! Johnathan was actually my second stop on my journey! Unlike most "salesman" he was so cool and relaxed that it made my visit soooooo easy! He put in some work with leasing me a brand new Civic! Its my first time leasing or making any kind of big move with a dealership and I'll be coming back to him for sure!! Thanks a ton Johnathan! read more

Larry H. Miller Honda Murray - Car Dealers Near Me - Murray, Utah

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Yesterday I bought a 2024 CR-V EX-L from Larry Miller Honda. I worked with Jude Johnson. He was fantastic. He's super friendly and knowledgeable about all the models and trims and how they compare. He also showed me everything I needed to know about my new car. Next time I'm in the market for a car, he is definitely my first call. read more

I'm car shopping for a new "used" car, and have narrowed my search down to the Honda Accord. Someone I know used to work at this location, and recommend getting in touch with one of the salesman that still works there that he knows. Everything I was looking for was explained over the phone, and was waiting for me when I got to the car lot. I didn't have to do much before I got there, as everything was waiting for me. Which was pretty cool. There were only two cars on the lot that fit my fixed parameters, and they were ready for me to jump in and test drive. This process was really easy. The salesman took a picture of my drivers licence on his phone (which I do NOT like, but it is the way car lots are doing it now) and gave me the keys and away I went. ( At least they don't jump in the car with you, like the used to, when you test drove a car.) What I really want is a brand new car, what I can afford is a new used car that is several years old, but with decent mileage, and not that much noticeable wear and tear. The two cars that were available on the lot and I test drove, didn't match my criteria so I left. I have to give a shout out to the no pressure salesman. He asked if I would be willing to try something different, but what was in my price range. I said "No" and he said "You have my information. please give me a call if I can be of service." How cool is that? He also showed me that he deleted the picture of my drivers licence. read more

Larry H. Miller Honda Murray - New cars - Car Dealers Near Me - Murray, Utah

Terrible experience. Literally no one would help us either in the show room or while we wondered the lot. One guy asked what we wanted. Told him we were interested in a ridge line. What trim he snapped. When we didn't know which one he walked away. We left frustrated, having not been able to do the test drive we went there for. We might still buy a Honda but not here. read more

I traded in my car on August 17, 2024, and initially, the experience was fantastic. I walked away with a new 2024 Honda, thanks to the professionalism of my sales agent, Steven, and finance guy, Serguei. Unfortunately, things took a significant turn for the worse. Two weeks later, I called my financial institution to confirm my old car was paid off, only to discover it hadn't been. I waited another week, thinking the check might be delayed, but after three weeks, I contacted the dealership. I spoke to three different people, and no one could provide answers. Finally, a manager confirmed that the check had never been mailed! This was on 09/09/2024. To make matters worse, I was informed that I was still responsible for my car payment despite their oversight. My payment was $450 and the manager reassured me I'd get my money back once they sent the payment because the check payoff would be for the original amount that was agreed on for my old car. He also said the check would be overnighted to my financial institution and this conversation was on Monday, 09/09/2024 (3 weeks after I traded my car in). I call my financial institution on Wednesday, 09/11/2024 and my loan hadn't been paid off.... I call every day that week and nothing. I still had a loan balance. I decide to wait until the following Monday, 09/16/2024 to check if my loan balance was paid off and nothing. So I decide to call my financial institution again right before they closed and they said they finally got the check and confirmed it WASN'T OVERNIGHTED! Even though manager promised it would be...... And because the check was delayed the overage amount was only $380 and not $450 because of the interest that is accumulated daily. Later that week, I received a voicemail from Dona, saying my tags were ready for pickup. After driving over 30 minutes after work, I discovered that my tags weren't there. The sales agent looked for about ten minutes but couldn't find them and told me to call Dona to resolve it. I was incredibly frustrated at this point. The next day, I tried calling the front desk to reach Dona, but after multiple attempts and being routed back to the main menu, I decided to speak with a sales agent. He assured me that Dona was at her desk and would transfer me to her. I insisted on speaking to a manager instead, as I felt ignored. Ultimately, he promised to find Dona and get back to me. He revealed that the previous agent hadn't even looked in the right place for my tags, which was infuriating. Of everyone I spoke to, this agent was the only one to apologize for the inconvenience. Not even the manager who messed up the check mailing offered an apology. The sales agent I was speaking to assured me he would personally hand me my tags when I arrived at the dealership, but there was nothing more he could do regarding the poor experience. In summary, the lack of communication and accountability at this dealership has been incredibly frustrating. I cannot recommend trading in a car here unless you're prepared for lengthy delays and poor customer service. This has been the worst car buying experience I've ever had, and I'll be sharing this review on multiple platforms. Thank you for reading. read more

Went there and was told someone would be with us shortly and that they were "busy". We waited for 30 minutes and the only person who came to talk to us was unironically a mechanic-looking person who wanted to make sure his department hadn't forgotten anyone. Wish we were there for parts since it seems like at least the mechanics side of things is competent, sadly we were there to try and buy a car. We left to go out and look at cars in the lot, walked around for 10ish minutes and came back in and sat down again, waiting for a salesman. Waited another 20 before we just gave up and left. I thought the bit of car dealerships was that you couldn't get the salesmen to leave you alone, not that you had to beg for attention like they're your absentee father. Also, we saw maybe 2-4 people that looked like customers, the other 10 or so people we saw were all Honda employees. So 'busy' my ass. I am a bit grateful though, I can't imagine how bad it would've been if we actually had to buy a car from here. Thanks for the early warning system! read more

They are very nice to their customers even for seniors! They taught us how to learn this new car! They work very hard very professionally! Hope they will have business and provide good service and get 5 stars rating..... read more

Do NOT buy tires here. Bought a set of tires here two years ago. Have only put 10,000 miles on that car since then. Don't drive it much. Have had nothing but trouble with my Goodyear Assurance tires. One tire had to be refilled with air about every two weeks. They said they sealed it and checked it out multiple times. Had a warranty for the tires, but they were reluctant to give me a new tire to replace the defective one. When they finally did replace it I had the same type of trouble with the "new" tire. Both must have been the oldest tires in the warehouse. Finally went and bought a brand new tire from Discount tires. A company that understands customer service and honoring a tire warranty. Will never buy tires from a dealership again. Especially this one. read more

The worst dealership experience, both sales and service. The sales and financing departments run on pressuring and haggling with the customer. When the wheel and tire modifications installed by the dealership damaged my brand new vehicle, it was insinuated by the general manager that the damage was my fault; even though it is undeniable the damage was caused by the dealership's negligence. Their "efforts" were for me to trade the vehicle in and lose $9,000. They take no accountability. read more

Larry H. Miller Honda Murray - Car Dealers Near Me - Murray, Utah

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Always good service. Few people go to write good reviews about the company. However Larry H Miller deserve 5 stars. read more

I am sorely disappointed in how I was treated and the service I received at Larry H. Miller Honda Murray. I have never had a good experience there and I will never return. High pressure sales that don't listen to what you want. I had to tell the salesman and 2 managers the same thing three times. It was ridiculously irritating. I was working with a new salesman to try and get a price for the vehicle. I told him I had two other appointments at other dealerships to drive other cars. He kept asking what he could do to get me in the car today. I told him that no matter what, unless it's free, that I am not buying today. read more

Great Experience With Larry Miller Honda. Appreciate the service of everyone I met and the fact that they do not have a mark up like other dealerships. Sam Tinsley was the sales consultant and he was professional and knowledgeable. He sets you at ease immediately and the experience was very relaxed and comfortable without pressure. If you want to buy a Honda, ask for Sam! I also had a great feeling with Shawn, the manager, and Bill, in charge of finances! Highly recommend this dealership! Janet Thome read more

I have NEVER visited nor spent a penny at Larry Miller Honda, and yet they keep sending me emails and texts, even after repeatedly begging them to take me off their computerized mailing list for THREE YEARS. What's worse, emails and texts are sent to my email address but are intended for an actual customer of theirs. This means that any communication they think they are making with a real customer NEVER arrives. I am sure this is indicative of the low quality of care and concern they have for their ACTUAL customers. read more

5 Years ago Larry H Miller Honda invited me out to help keep the staff #InTheKnow i'm forever thankful for the opportunity as they gave me my 1st training class. Love you guys and thanks for the continued support. HondaPro Jason read more

Larry H. Miller Honda Murray - Big Honda smile for Larry H Miller - Car Dealers Near Me - Murray, Utah

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As a long time customer of Larry H. Miller Honda, I don't know where to start with this terrible experience with this company. I had a new 2022 CRV that I bought in August of 2022 turning in my 2019 CRV with very low mileage on a three year lease. I was called many times by the salesman that we knew very well wanting me to turn in my 2019 CRV early promising the same car payment on a new 2022, My husband had passed away the year before, so I took my son with me to get my new car. Everything went well except for a glitch with the loan from a credit company where I had many problems getting it set up, though the dealership had supposedly set it up. well, I had a situation after the first of the year of 2023 where I took my car to my local car wash and in the middle of the cycle, I started getting water coming from the top of the inside of the car. Of course, I was stuck in the car wash until it was finished. I took it down to Larry H. Miller Honda to see what the problem was and the service department told me it was leaking. They kept it overnight and informed me it couldn't be fixed by them and nothing could be done. They said every time they opened it up it damaged it more. They said it was not repairable by them. Sent me over to LHM Collision to get an estimate. The person giving me the estimate said he had never seen anything like it. He wasn't sure what had happened. He suggested that I go back to LHM and see if the warranty would cover at least the glass. When I took it back and told them what they had said. He said the warranty probably wouldn't cover it, but he would try and give me a call. He also told me some other negative things I won't go into. I didn't hear from anyone for a week and finally called down there trying to get information. The Parts Manager finally called me and said the warranty couldn't cover anything and to make an appointment with the sales person and he would take care of it. To make a long story short, after meeting with the salesman they didn't say anything about my 2022 car, but told me to pick out another car. It happened the 2023 car was twice the amount of my other lease payment. Frustrated I went home and the more I thought about it, the more frustrated I became. The next day I went back and told them I didn't want the car and they had not told me anything about my car and just tried to sell me a car. They said it was my fault about the damage to the car, even though it had not been driven very far and I was the only one that drove it. They said my 2022 car couldn't be fixed because they couldn't guarantee it wouldn't leak. They wouldn't take the new car back because it was registered. Being upset they tried to do a couple of changes to my contract. There is more to this story, but you get the idea of this problem and how it was handled. I will never go back to LHM again for service or sales. Since the dealership has been sold, I have heard nothing but negative reports. Before this incident I had been a happy customer. Wonder if it was I am elderly and a woman. read more

Go to Larry H. Miller Honda in Murray UT; you'll see there's a banner with the top performer of the month. Who is the stand out winner of salesman of the month over and over and over? Wayne Emery. How do you think he got to be the best sales person - by selling more of course. How does he sell more? Because he gives THE BEST PRICE and is THE BEST at convincing his sales manager that he should sell to you at that price. :-D. The price was INCREDIBLE compared to other bids I received for my new Civic Hatchback! No one has come even close to the attention we received from Wayne and Rama so we always kept going back to LHM to talk. Every time we arrived to the dealership there was always someone there to greet us. Thank you Wayne for even letting my husband test drive the car back to our house to show me, when one night I couldn't be there at the dealership. I was stunned but so impressed he would do let a customer do that. I really appreciated Wayne being patient with me answering my questions during several visits to the dealership. After some time we came out with a deal we were both satisfied with. Many many thanks Wayne!!! Thank you to Rama Haddad accompanying us on a few test drives, always attentive and sweet, and knowledgeable explaining the features. Thank you Shah Chaudhry in finance for being so nice and friendly in finance! Great sense of humor! Absolutely will refer everyone to LHM when they're ready to buy a Honda! Thanks! read more

My dad and brother accompanied me to come get an emissions check and also helped me renew my registration. The guys at Larry H Miller Honda are awesome. They were prompt, professional, friendly and said that they could get my car finished in 20 minutes. Payments for emissions and also registration were taken there as well. I was really impressed with the quick service, especially considering the fact that we did not have an appointment. I'm still too nervous to go to a dealership by myself for anything regarding my car, but it's nice to see how friendly everyone was. Keep it up! This location is the best. read more

My old car broke down so I went shopping for a new one. I found my cute little car at the LHM HONDA in Murray! I fell in love with this car the second I saw it. It was the color I wanted, great on gas, the inside is just everything I needed. I spent about 6 hours here and talked to a *BRAND NEW* salesman. (I was his first car sell!) Now, he was nice. I wish I remembered his name :( -- he was friendly and kept a friendly conversation. There were two managers I talked to, one said hi then left the other was there with me for the last 4 hours I was there. he was the one that was pushy and wanting me to settle the deal when I wasn't comfortable with the numbers. I understand that 6 hours is a long time but buying my first car is also something that is serious. He would act professional in front of me; however, I did see him roll his eyes a couple times when I said no to offers. The first manager I spoke to came back towards the end to make sure I was taken care of. He actually offered me a better deal than the one who was helping me originally that saved me $500. I wish I remembered his name. Overall, my experience here was good. The employees were nice. (except that manager). I would recommend coming here but don't feel pressured to settling if the salesman gets impatient. read more

Larry H. Miller Honda Murray - Car Dealers Near Me - Murray, Utah

Do not come here if you're thinking about buying a car they're not helpful. went with my dad to get myself a car, guy didn't even sit us down, was not helpful, told us they had no cars to show. you're better off going to Toyota to go look they have better service and will actually talk to you in a decent matter read more

I would not recommend buying a car here. Jim the sales manager is pushy and does not listen to what you have to say. I understand he is busy being a manager. He jumps to conclusions and cuts you off before you are done talking. I bought a pilot at larry h miller honda and had transmission problems on the way home. I called them immediately ( within an hour of buying the car )to get help figuring things out. They had the shop look at it and the problem could not be identified. They would not let us return the car or exchange without offering us $4000 less than we paid for the car even as an exchange for another car on their lot. They do not stand behind their vehicles. We ended up trading is the car at a different dealership because I don't want LHM to sell the car to another unsuspecting person. We took a loss on the car and were upfront about the problem when we traded it in so it could be fixed. Long story short take your business somewhere else. read more

0 stars. Predatory lending practices. Highly overpriced cars. We are now 20k in the hole...2 months later. they gave us a terrible deal and won't even stand by the deal or take back the car. It was so overpriced they won't even touch it as a trade in. DO NOT BUY A USED CAR FROM HERE read more

I had been in the market to purchase a new car for the past several months. I had test driven 20+ different cars during that time narrowing to what I wanted. Test driving should be fun, but quite frankly an experience I would find myself dreading due to many sales associates focused more on what is important to them, their dealerships and overt sales tactics. This is probably more apparent to me as I have been a sales leader focused on training, enablement, and operations for over 26 years with a well-known company in the valley. I had an unexpected and memorable experience on March 30 when I decided to test drive a 2018 Honda Civic Hatchback with the Sport Touring trim at LHM Honda in Murray. It was then I met Jared Price. Jared was interested in what I was hoping to find with the Civic. He didn't greet me with the typical, what will it take to get you in a car this evening, what is your desired monthly payment, and what car will you be trading in. During the test drive, I was so impressed with Jared's knowledge about the Civic. There wasn't a question asked he didn't know the answer. He also realized my interest in technical features and walked me through all of the options and dissolved concerns I had based on online reviews. After the test drive, I informed Jared about some of the other cars I had recently driven and he didn't start the competitive bashing I experienced elsewhere, but stayed focused on the strengths of the Civic. I then left LHM Honda for one last test drive at another dealership in Murray, which was right back to the typical experience. Shortly thereafter, I returned to negotiate the purchase of the Civic. The negotiating, financing and preparation of my car only continued to impress me. There was no back and forth, with long delays to finalize a fair price for all of us. I was introduced to Brad who was very helpful throughout the finalizing of the financing. While meeting with Brad, Jared washed and prepared my car and had it ready to go. During the test drive, I had shared the experience of my last car purchase from a Nissan dealership in Murray. I had purchased a new Maxima GLE that off the lot had several issues with the most frustrating being a big dent in the hood that I missed in the excitement of getting a new car. I was treated as if I were a con artist when only wanting help from them to do what was right. Jared knowing the details of that experience was upfront with me after he inspected my Civic. Before leaving the dealership, he pointed out a few scratches on the car. He took the initiative to make it right and after having the car for a week, I had the scratches fixed. I have also appreciated his follow-up wanting to know about my experience with the car and always available to answer questions. In the end, I really like my new Civic and have absolutely no regret with my decision. But in the end, it was the sales experience that made it very easy and pleasant for me to buy my Civic after months of delaying. Without any hesitation, I give LHM Honda and my experience with Jared 5 Stars and will happily refer all my family and friends. A huge thanks to Jared and the dealership team for their help in my car purchase and a great, memorable experience! read more

At another dealer, I found a "once in a lifetime" price on a truck I was looking for. I was thrilled, but the listing went up on a Sunday morning, so I decided to call them first thing on Monday. I did just that and was working with that other dealer with the intention to buy (was waiting for the salesman to send me photos). An hour or two later, the dealer called me back and told me they had just sold it. Bummer! Yeah, I wasn't happy about it, but someone else got lucky, and good for them! But nope! That's not how it was at all! This Larry H Miller dealer bought it from the other dealer and two days later, put it up for sale at a price that was *$7,000 MORE* than what they paid for it (or what I was able to get it for -the other dealer's asking price, but since dealers typically sell to each other a "wholesale" prices, LHM's price may have even been lower than that!). In the past, I've looked at vehicles at LHM dealers (this one and others), and every time, they have treated me like garbage. They have lost 4 vehicle purchases just from me. Now after this latest blatant show that they don't care about ripping people off, I'll absolutely never step foot in another LHM dealer. Other people need to know these guys are looking to milk you for all you're worth! read more

I purchased a car from this dealership two years ago for my daughter through the Costco discount program. I paid cash which In my opinion they were not happy about since they could not finance and make additional money....I get this. They should be happy about the service fees they earn through car maintenance though. Two years later now....when trying to buy a car for my son they would not even quote me a discounted price through the Costco program when I told them I was going to purchase (not finance) and wanted no dealer add ons like door guards or theft ID protection or an extended warranty. I just gave them a poor review through Costco....like I am doing so here. So I negotiated a great deal and purchased a car for my son from another dealership downtown in SLC. They were fantastic and fair to deal with. Next year when I am due to purchase another Honda for myself....it won't be from this dealership... read more

Called in and set up a time to come check out a car and give it a test drive. When we arrived we were told to sit and someone would be with us shortly. After 30 minutes we were told that they were pulling the car around and that it would be just a few minutes. Another 20 minutes roll by and we were told that the car had transmission problems and was auctioned off earlier in the day. A simple phone call earlier in the day about the car being auctioned off could have helped us to avoid wasting some time. But we waisted an hour. Friendly staff but it took way too long. read more

Buyer beware. This place is the stereotypical "shady" car dealership you should always avoid. When we bought our car through them we had "free oil changes" to use for the first 3 years. That's fine, except every time my wife would take it in, she would walk away paying anywhere from $60 - $150. Every 6 months they would say all filters need to be changed, your rear differential needs to be flushed, etc. My wife ultimately purchased three more oil changes with then for the 3/$75 price because it seemed to be a good deal. However, the bait and switch continued and the first one she used resulted in another $100 charge for something that was likely unnecessary. We called in today to see the status of our oil changes and they say we have two more that expire within the next two months. We are not going to redeem either of our remaining oil changes. I'd rather forfeit the money than get jerked around by this awful group. Larry H. Miller once said, "Go out into the world and do good until there is too much good in the world." It looks like I will have to take my business elsewhere to find that kind of service. read more

The biggest problem I had when purchasing this car on 7/31/20 was the waiting around during the sale process why the salesman was working someone else at the same time. Then when everything was done and the car was supposed to be all ready the salesman said I don't have time to go over the car and we didn't have time to fill it with gas. But if you come back tomorrow we can do all that. So on Saturday 8/1 I call my salesman and said what time I was planning on coming so we get to the dealership and can't find the salesman even after paging him so I called him and he answers the phone and says they had me go pick up a car and I'll be back as soon as I can. So I ask the finance guy about getting my car filled up he takes my keys into the offices and said someone would do it for me after another 10 to 15 minutes I go into the offices and ask for my keys and said that I'm tired of waiting and they guy said sorry I was going to get someone to do that I said no just give me the keys. This is after waiting for almost an hour for the salesman and the fill up. It's like after they sale you a car you don't get any customer service . Scott Harding sent me an email thanking me and said to let him know if there was any problems with my purchase. So I Called him left a message and emailed him no response. Love the car but I wish I could give it back and go to another Honda dealership. The worst part is I bought a extended warranty though Larry Miller Honda. read more

Larry H. Miller Honda Murray - New car - Car Dealers Near Me - Murray, Utah

I am sorry that Honda decided to outsource their calls. Worst idea ever! It is not the same service, in fact it's ridiculous! I called to schedule and it took a while for the man to even do that simple task, he couldn't understand what I needed to do! Once you get there it's easy, just scheduling is the joke read more

We want to say thank you to Scott Patton and the team at LHM Honda. We are from Missouri. Our 24-year-old son was traveling near the border of Oregon/Idaho when he hit a deer with his Honda Fit. We had his car towed to LHM. We knew a new car would need to be purchased. We reached out to Scott P to explain the situation and he promised to help our son select and purchase a new car -- we had a "handshake parent to parent" they would be fair and transparent on the trade/purchase. Scott and his team went out of their way to help our son select a car and get through the paperwork. We are pleased with the outcome - a rare situation when buying a new car in any situation let alone working with the constraints we were dealing with. We do not live in Idaho -- but if we did we would not hesitate to visit their dealership to purchase a new car. Thank you again Scott and the rest of your team. read more

Called to see if they had a specific year (used) and model I was searching for to buy that day - as a coming home present for my husband. I had been calling around and nobody had what we were looking for. When I called LHM Honda I was told that Yes! They had several of exactly what we were looking for and to come on over. I finished up at work and ran over. I asked to speak to the sales associate I had spoken to on the phone. He took me to see the newest model. I informed him that is not what we wanted, we were looking for used....nope, they didn't have that...only new. I was very clear on the phone. He went on to say they would give me a great deal and to keep an open mind. We negotiated for awhile, I still wasn't sure as my husband had been clear about which year he wanted. After a couple of hours the sales associate told me that I needed to promise to buy a car, since he had spent so much time with me when he could have been selling to someone else. read more

About 75% of the dealerships in Salt Lake and Provo are owned by Larry Miller's family (he is deceased). I'm guessing that this is a Sherman Act violation waiting to happen. I have no idea why the good people of Utah put up with these charlatans. (I could tell you stories, after being to 4 Miller owned dealerships while visiting friends and looking for a vehicle.) The sales people were ordinary, average sales folk for a dealership. Neither exceptional, nor exceptionally bad. You go into a car dealer with eyes wide open. But when I discovered that there was price fixing going on with my trade-in, coming from Iowa and Arizona, I about fell off my chair. How did I discover that? Well, a finance manager shared some info that he thought was innocuous. Since I started out my career as an antitrust lawyer in DC, I knew immediately that there is/was a problem. read more

Arranged to test drive a 2017 Subaru Outback. Put down $500 to place the hold on the car. Was told there were two keys to the car. Waited for the car dealership representative to pick me up at the airport. They had my flight number. LHM rep had the paper work ready for me to sign. I asked if I may test drive the car first. I test drove the car for about 15 minutes. Nearly three hours later I was signing the paperwork. Was told "just 10 more minutes," "just three more minutes". Took about 10 minutes for me to sign the paperwork. Was given one set of keys. Contacted dealership next day to have other key sent to me. Was told the person with access to the keys had a family emergency. They asked me to call back. I called back and the person who said there were two keys acted as if he did not remember our conversation. The rep who sold me the car said he could not find the second key. Before I made the purchase they returned phone calls within minutes. After purchase, on four separate occasions, they said they would call back and did not. The online chat rep said I would hear from there service department as soon as possible. Two weeks later, have not heard from them. read more

I have been going here for the last five years and haven't had many issues besides the occasional attempt to upsell me on services. I purchased my car from this dealership so it only makes sense for me to continue going here for my routine oil changes and tire rotations. Their staff is always friendly and greet me with a smile (pre-covid). My last visit left me questioning if I should go to another place for my car maintenance. I scheduled an appointment for a regular oil change and was told it would take around 45 minutes, which is pretty normal. After two hours, I had to check in with someone to make sure I wasn't forgotten about. They checked their systems and told me that it was just barely finishing up, which I'm not sure if I believe. I was handed my keys moments later and left. After a few days of driving, I heard metal banging underneath my car. I had my dad look at it and he stated that one of the technicians must've forgotten to screw a bolt in while replacing something in the undercarriage. It's been rather inconvenient to have to return to the dealership where it's ALWAYS busy. I eventually returned to have a technician look underneath my car. After waiting about half an hour, my keys were returned and told that the issue had been fixed. They did not inform me what had caused the issue. I haven't been back since my last oil change, but I am still undecided if I will return. I have been getting phone calls from salesman trying to buy my car, which I have mentioned plenty of times that I was not interested in selling. The last phone call I received was pretty late into the evening and the salesman couldn't form full sentences, which was very odd and unprofessional. read more

This was the most high pressure sales I experienced on my latest car shopping tour. I hated how long it took and how they kept ignoring what I wanted. This was also one of the places I went to that day to appraise my old car. I'm not sure if it was this dealer or not, but it's possible they ripped my ceiling while investigating the custom radio antennae. It was easy to find and the show floor is nice, but the poor commision driven staff and calls when not wanted and nonresponse to emails all came together to a big Never Again for me. read more

Sent me a "scratch off" prize promotion which stated "you have won a 70" flat screen TV" and in fine print below provided a six digit number instructing me to present it in person to see IF I had won. This is just the most recent example of a long history of ongoing predatory behavior by the Larry H. Miller "family of dealerships". My advice, from one average consumer to another, is that if honesty is one of your values, shop elsewhere, because it is not one of theirs. read more

Confusion - Insulted - Annoyed - Slightly Amused - But mostly Confused!!! I saw an ad on KSL for an Acura at Larry H. Miller Honda Murray. Upon arrival, a sales guy approached. I asked about the Acura that was posted today and he informed me the car had been sold several days ago. No big deal, I thought, could be a miscommunication between departments or something. Sales guy then directed me to a 2002 Ford Explorer with 200k miles for $2500 (NADA $1,800 - $2,325). I took the car for a run but said I had some other cars to go look at. Sales guy adamantly requested I meet his manager. I thought it was odd and declined. Sales guy pleaded, "Please, it will just take 1 minute! He just wants to introduce himself and then you can go". I reluctantly agreed. The manager, Wayne "The Wayne Train" Emery (never trust a grown ass man with a self appointed nickname that rhymes... or that is a vehicle in any form), walked over to us and asked, "so what did you think about the Explorer?" Me - "It was alright, not really what I came here for but i'll think about it." Wayne train - "What it would take for you to buy it right now? Name a price, even if it sounds ridiculous. What would you spend to take it right now?" I had no intention of buying the SUV right then but the man wanted a number so I blurted out, "$400" assuming he'd laugh. Surprisingly, Wayne train nodded and turned to sales guy, "Write it up!". I knew there was no way we were getting this car for $400, I assumed there would be hidden fees but they had my attention. About 10 minutes later sales guy returns and hands me a paper, "here is what you would be looking at for the car, what number could you do to come close to this?" I looked down and saw $2,550, "what is this? We just agreed on $400, that's the closest number you're getting." Sales guy - "yeah well that's not going to happen" Me - "Didn't your manager just agree to that?" Sales guy - "yeah sorry, he said that but when I went back there he told me this is the price" Naturally I was extremely confused! Me - "go get your manager then" Sales guy - "he's not going to come over here, he's actually with another customer and it will be a while." WTF? I'm soooo confused! Are used car salesmen so lazy these days that they don't even try to out wit you anymore? I may not look all that bright but I mean, c'mon man! Show some effort!! Maybe they're hoping I sit down and say, "well that's not the crazy low price you just agreed to and that's pretty irritating you not so subtly try to trick me... but... I really don't want to stand up again and go to another location so you got yourself a deal!"? Maybe he saw me walk in and thought, "I don't like the looks of that guy, i'm going to mildly inconvenience him today!"? Maybe it was part of an elaborate scam to get my contact information to bombarde me with spam... they never had any intention of selling any used vehicle ever? I would have left with a neutral to fairly positive experience had it not been for the goddamn Wayne train. I sincerely don't even care about the car, the lies, or the lost time! There's no way that ever translates into a sale, I just want to understand the thought process! WHY, Wayne Train, WHY?!! UPDATE: a day later and the Acura was just relisted on KSL today even though they sold it over a week ago. This seems like an intentional tactic to get people in the lot. read more