I was visiting Richmond for my 40th High School Reunion. I need a place to stay for the night and…read moreI've never stayed at a TownePlace Suites. It was a large spacious room. Everything looked clean and the bathroom was free of mold and grime. The checkin was easy and friendly. The room was a little warm and I couldn't get the thermostat to cool it down much. It was a hot summer in July so I had hoped for a much cooler room. Breakfast wasn't great, so I'm not sure I'd like staying here again for the price. Cheap paper plates kind of says it all to me. There are much better places in the Marriott brand.

We were in town for EKU graduation. The hotel is nice and…read moreclean. The staff is friendly and helpful. The rooms are big and clean an ours included a full size refrigerator and a mini oven and mini dish washer. The bathroom was clean but the shower heads are a little low for a 6' or taller person. The bedding smelled dirty. May have been a comforter that has not been cleaned in a while but I couldn't tell. Either way, it was not pleasant. The noise from the interstate also flows through the walls too well and can be loud during high travel times.

Convenient to all shops restaurants, older remodeled hotel. Great customer service, super nice…read morestaff! Great breakfast and good coffee!

*PLEASE SEE THE AMAZINGLY CLUELESS AT THE END OF MY REVIEW *…read more At check-in I was told the pet fee was $30 not $20. The web site and reservation center stated $20. When I questioned it, the clerk became offended and angry. She said the that the information seen and told to me was wrong. I questioned her about how that could be. She said 'FINE, I'LL PAY THE 430 FOR YOU!!' I reminded her that I was willing to pay the $20 as clearly stated. Then she called me 'HON'. Not the nice and charming 'Hon" of the South. It was the snarky 'HON' that says "I'M IN CHARGE HERE!' . . .and you are Not." Then she called an employee from the back to bring her wallet. She opened it like she was going to pay for it. I have no idea if she did or not. I apologized for any misunderstanding and suggested we start over. She said "IT'S DONE!" I thought to myself Y I K E S!....we are going to get a really nasty room . . . and I was right! * We had to keep opening the toilet lid to flush. I finally figured out how to fix it by sticking my hand in the tank and moving the chain to a different location on the arm and reclipping it. Yuck!! Is that my job as your paying guest? * Toilet paper holder is not secured to the wall * The shower head is not fully operational. We know how to use the lever to change the spray. It didn't work. The pipe from the wall looked like it was going to fall on our heads * The hand sanitizer in the lobby does not work These are not remodeling issues. They are maintenance. But first you must care. Fancy chairs in the lobby do not make up for a room with these problems. Pluses: Good mattress and bed linens and decent towels. Yep . . .that's the only plus I can give you. Oh, and Mike who checked us out in the morning. He was very friendly and professional. He treated us like we matter! HERE IS THE RESPONSE I RECEIVED FROM THE MANAGER! Dear *****, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Richmond. We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Ryan Benge GS Comfort Suites Richmond 8596240770

Nice clean hotel. Many eateries and a shopping center are very close. There is a Golden Corral…read morenext door with a good buffet. The TVs in the rooms are good. The only negatives I have are both in the bathroom - - I don't like the Dove body wash (it leaves a greasy feeling because it seem to rinse off), - and, the bath towels are not soft (it feels like trying to dry off with a piece of carpet.) The breakfast was good. It included scrambled eggs, sausage links, biscuits and gravy, cereal, pancakes, etc.

Still waiting for a refund, as the manager refused, and corporate said they are requesting....a…read moremonth later. I am done with Holiday inns. If in Richmond, stay at Home 2, across the street from this old Holiday Inn.

This hotel seemed like it was newly built and it was in a great location to restaurants. However,…read morethere were not dressers for clothes. My room had a weird smell to it too. I did appreciate the hard floors instead of carpet. Breakfast was included. They had a snack bar.

Overall rating - 4.7/10…read more Girlfriend and I stayed here when visiting Richmond for our 3 year anniversary. We didn't want to splurge on the fanciest of hotels; however, we didn't want to go cheap either, hence we stayed at Tru by Hilton. It really seemed like a nice place to stay based on the pictures, we were wrong. We spent $119 on the following with our discount through work. I will rate it on the three following areas: Cleanliness - 3/10, the sheets and bed area were quite clean and very comfy. We appreciated no carpet in the room, adding to the cleanliness. The odor in the place really got to us, yes we know pets are allowed, but you would think they would offer ways to reduce and/or eliminate the smell. The whole place smelled very musty (aside from our room and the staircase). The bathroom was the sticking point on our overall cleanliness score. Upon getting in the shower we were presented with what appeared to be black mold, not happy about that at all, the towels also were not the cleanest, with my towel having dog hair attached to it as well as black spots. Hospitality - 7/10, I'd say average here. Nothing amazing but definitely nothing bad at all. I can't comment too much as we only stayed one night. Breakfast - 4/10 We appreciate hotel chains that offer breakfast as it's a simple way to get going on the morning. The breakfast here was very lackluster especially for a chain that is under the Hilton name. Eggs and sausage were very waxy and even slightly cold. The pancake maker made underdone pancakes (best thing at breakfast sadly). Oatmeal was very bad. We don't expect amazing breakfast by any means, this is purely just our score compared to other hotels that offered breakfast.

On our way to visit family, we decided it was best to get some rest before completing the drive the…read morefollowing day. We booked a room online and checked in just minutes later. Check in was smooth and the room was spotless. The room had a king sized bed, small desk area, decent sized tv, a chair and plenty of outlets with usb ports. The air conditioning got the room nice and cold. The shower had good pressure and got as hot as we would have wanted. The toilet and shower are in a room with a door separate from the vanity/sink area. Coffee maker makes single cups of coffee and uses coffee pod discs (not kcups). Parking is free and the price was less than the other hotels in walking distance. We would happily stay here again if passing through Richmond.

Good overnight stay while traveling. My son and I stayed here. It was noisy, but pets are welcome…read morefor an extra $40 and we had a dog with us. I slept well after the noise died down. It was hot and the AC worked well (and helped drown some of the hallway noise out). The breakfast was minimal, coffee did the job. The rooms are very very bright. We were traveling, needed a place to stay. It was safe, clean and did what we needed.

I stay at a lot of Beat Western Hotels and have always been happy with them. The one in Richmond,…read moreKy was horrible. There were no wash cloths, old soda left in the refrigerator, there was old food in one of the drawers, refrigerator was not plugged in, coffee pot had old molded coffee filter in it, room and bed had a dirty smell, there was dirt/strange things on the sheets, nasty stains on the chair! the only good thing about this place was the lady at the check in counter!

DO NOT STAY HERE! This was the absolute worst hotel I have ever staying in. It was flithy dirty:…read morethere was hair in the tub, hair on our sheets, the pool was rank with odor and had a strange color, there were big dead cockroaches in the halls and the tub did not have a cover and was clogged (thus having water not drain during showers). Manger was unresponsive to complaints/concerns and did not return multiple phone calls. Again, do not stay there!

We stayed in the upstairs apartment in the cottage behind the house. It was perfect for my two…read moresisters and myself. There is a small kitchen, a big bathroom, two nice beds, and a nice separate living room. So much more room than local hotels! We will be back!

My mother and I decided to take a long weekend over the holiday and stay at the Bennett House. We…read morestayed in the cottage behind the main house because my mom wanted to bring her little dog...oh my gosh..it was just absolutely the most comfortable stay! So clean, organized and just adorable. We had a large bathroom, bedroom and living room. We ate breakfast at the main house and it was delicious and beautifully prepared! The owners are just the best! The house is beautiful and you are in walking distance of restaurants and little boutique stores. Very reasonable and definitely the best place to stay!

For this Fourth of July weekend, I was on a quest to find the best underwhelming hotel I've ever…read morestayed at, and I can confirm that Comfort Suites in the heart of Richmond puts the competition to sleep. However, the mattress I was resting my nonexistent body mass on wouldn't let me experience that same result. Between that and a hillbilly couple arguing outside at 1:17 a.m., I was cooked. The room was also as crusty as my eyes after not sleeping all night. Legend has it that the bathroom door hasn't been able to lock properly since the Declaration of Independence was signed. The air conditioning worked fabulous, though. The lady at the counter was friendly and accommodating despite us interrupting her dinner. We also managed to make time for breakfast the next morning, stuffing our sweaty faces with fluffy waffles and Bold Coffee. I was expecting to be in a line comparable to that of a Buc-ee's checkout, but I managed to rev up that iron like it was mine. I'll be back once I find a way to catch up on my insomn--

If I could give this hotel 0 stars I would. Worst place I've ever stayed in. Never got cleaning…read moreservice. Toilet is broken. Walls are jank. Only one of the light switches work in the bathroom. The shower only has one setting and it's the most powerful setting. The bathtub has no plug. You only get 2 towels upon arrival. The wifi is consistently bad. Nobody is ever at the front desk. The pool is always full of unsupervised children. Just overall and awful experience and I will never ever be back to this hotel chain again

Pros: clean bedding, decent air conditioning, extremely friendly staff and easy check in,…read moremicrowave, fridge, ample plugs Cons: VERY strong smoke smell in my non-smoking room (I even called to check if it was non-smoking), broken security latch, dirty in the details (the walls, corners), alarming old style extension cord (pretty sure that's a safety hazard), no hand or bar soap in the bathroom (we used the body wash) If I weren't so tired I would have asked to move to a different room. The longer I sit here in the smoke stench, the more I wish I would have made that decision. It's quite nauseating.

We love La Quinta inns for their pet friendly policy, we have stayed at countless locations across…read morethe country. This LA Quinta is one of the worst ones we have stayed in. The state of Kentucky motto is " Education Pays" as it says on the billboards as you enter the state. Well as you arrive to this facility you are welcomed with miss spelled marquee, I'm no English teacher , but in the age of smart phones, it's unacceptable to have this mistake. The hotel claims it's been renovated, slapping a thick coat of bright oil based paint over old paint doesn't count. The bed sheets were dirty and torn, the shower curtain has holes and pretty much every little detail was missed making much more noticeable when combined together. This is an unacceptable representation for the LA Quinta brand We are accustomed to. Seriously simple fix to show you cared about the renovation was fixed. Come on.... The night staff was friendly and helpful and the morning attendant as well, the breakfast was good and the area clean. I would stay here again until I see the room in person.

Roaches everywhere in room! I had to flee at 3:30 a.m. and find another motel. Stay away!!read more

I had previously stayed at this hotel and rated it 5 stars for friendliness and cleanliness, and…read morenow after my second visit, I completely changed my mind. The staff was still very nice and hospitable, but the room itself was outdated and appeared very dirty. The breakfast was basic with very limited options, but I didn't expect gourmet at this price range. I don't think I would stay here again unless I'm desperate.