Every aspect of care here is excellent. Entire office is welcoming. They extend themselves to…read morehelp you and your pet are comfortable. The entire team is very knowledgeable and compassionate take the time to explain and teach even helped with my insurance claims. You and your animal are their priority in very competent, safe and welcoming environment.

I brought my two senior cats in for bloodwork and an exam. One cat was then diagnosed with…read morehyperthyroidism and put on meds when the bloodwork showed an elevated thyroid level. I then received a call that the bloodwork "may have been mixed up" so bring my one cat back in for a free retest. This test indicated a low thyroid level and was significantly different from the first test with an elevated level. Instead of a vet looking at the 2 bloodtests and seeing they were so different and most likely not my cats bloodwork . I'm contacted by the vet techs and told to continue on the thyroid meds. One vet tech was not aware there was a blood test mix up and one told me when I asked why it seemed like the 2nd test was so different that it was not my cats bloodwork answered me by saying" That's a good question". Then I wonder was my other senior cat bloodtest mixed up as they were done at the same time? Meanwhile I spent $100 on thyroid meds and $520.38 on bloodwork and I still dont know if my cat has hyperthyroidism. because the new bloodwork does not show it. I was offered after complaining another free retest after taking my cats off the meds but honestly I have a very stressed old cat who has already been in for 3 blood tests and a vets office that I'm dealing with techs not the vet. I plan on going elsewhere where I can deal with a vet that can call me, and actually take the time to look at the bloodwork

Dr Sikora and the WHOLE STAFF are amazing. They have taken care of my animals and previously my Mom…read moreand Dad's animals for many years. They are professional, caring, and really good at what they do! Whether a visit is for a checkup, a surgery, or a follow up, the whole staff feels like a part of my extended family. They have always offered many options of care in every situation, and in the difficult times that sick animals had to be put down, they were sensitive, caring, and kind. For a person like me who sees his animals more like "persons" than property, Normanside is a veterinary practice that I am very comfortable with. I'm so glad to have them care for my precious pets.

Don't bother -- they're not taking any more new clients. I tried getting in before the pandemic…read morehit, and then again today. I wish they'd just put that fact on their website so you don't have to waste your time screwing up your courage to ask -- if you're like me, you emotionally get much closer to your vet than to any MD you're forced to visit. It looks like a nice place, small as it is, and I'd have loved to try it -- but I guess it's a club, and you and me ain't going to get in it.

Buyers BEWARE - As a new dog owner I wanted to be sure and do everything for my puppy. She had…read morereceived first shots with the woman I adopted her from. When it came time for me to have the next round administered, I had been told that doing so at one of the clinic's would be far less expansive. I went to the scheduled clinic at the Tractor Supply store in our town only to be told that the Pet Vet team "did not show up" and they hadn't been there in months. I returned home. I phoned another nearby store a few towns away and was told the same. Please note this has nothing to do with Tractor Supply as they only provide space for the VIP Pet Care teams. I phoned VIP Pet Care, and their customer service rep. advised me to go to another location about 35 minutes' drive, where a clinic would be taking place that day. When I arrived, I waited 30-45 minutes to "check-in", only to be told that the annual service plan I wanted to purchase was only available in two locations in the region. One week later I drove over an hour to one of the clinics and finally was able to purchase the plan. The local staff was great and I was satisfied. I contacted customer service about how hard I had to work and the inconvenience they did essentially nothing, saying that there was no possible way they could reduce the cost or provide any sort of compensation. I was now locked into an annual service plan with a contract and would have to travel one hour each way for service. On multiple occasions I dd travel to the "Wellness Center" for Service, found a number of people with pets waiting in line and was REFUSED SERVICE. They operate on a first come - first served basis without the possibility of making appointments. Again, nothing they could or would do for the inconvenience and I had to leave - S. O. L. The local staff are terrific, caring people but the corporate level operation is all smoke and mirrors. They produce a decent looking website with well written copy that completely MISLEADS potential customers. They DUPE you into signing a contract. They do NOT give a damn about customers. When my bank card had been replaced due to potential fraud and the automated monthly payment failed, they immediately turned the account over to a third-party and harassing phone calls ensued. I resolved the matter and continued meeting the financial obligation. I recently called them to make sure they did not auto renew my service plan past the original one-year term. I was told that I could use the clinic and services through the end of this month. When I called the local center to discuss coming in to receive service before the end of the month, they advised they would be closed the day I planned to visit. Good thing I called first. This morning I arrived slightly after 10am. There were about 5-6 in line which I joined. After standing in line for more than half an hour, a pet vet representative came to the end of the line and told myself and three others that they "had reached capacity for the day". They were not going to be able to see us and treat our pets by the time of their scheduled closing at three pm. Despite explaining the situation and the HORRIBLE experience over the past year with their service plan, I was told by both the local staff who called their so-called customer service dept that I was to be REFUSED SERVICE yet again. The Tractor Supply staff was sympathetic and shared with me that the same thing happens ALL THE TIME. They suggested going to the Wellness Center in the area (another hours drive) and called them for me, only to be advised that the Vet had not shown up. All of the above is factual. ABSURD, UNACCEPTABLE, but 100% true. No amount of savings is worth the DEPLORABLE TREATMENT and COMPLETE AND TOTAL DISREGARD shown to me over the past year. I will most certainly NOT patronize PET IQ, VIP-PETCARE, VET IQ ever again and urge anyone considering doing so to think long and hard before doing so!

I have had two excellent visits to the PetVet Wellness Center with my cat. Dr. Solomon and her…read moreassistants are so competent and compassionate. They addressed the health concerns of my cat, rendered appropriate treatment and made good recommendations for follow up. I cannot say enough about how great everyone there was!

I have always had a great experience at this vet with all my cats and dogs over the past 20 years…read more I've always had pleasant conversations with the staff and Dr. Beck and any of the other vets practicing there over the years. Dr. Beck has been especially attentive to all my pets answering all my questions and returning my calls. Thank you to everyone there who've taken such good care of my pets. Carolyn Allen

My daughter brings her little dog to this vet. When her dog got attacked one afternoon by a large…read moredog in the neighborhood, we showed up at the vet. Dr. Beck said he could take care of her as soon as he was done with another appointment, or that we could go to the emergency vet in Latham, but said we may have to wait there as well [not to mention the time driving there]. The poor little dog had seven lacerations, and was bit through the ear. It was a miracle from God that she did not bleed much, or die. Dr. Beck kept her overnight in their hospital, and we were not charged much , considering the seriousness of the injuries and the hospital stay. His staff was helpful in the follow-up, as well, we brought her in twice with concerns about her staples, and when she had a seizure. Both times, the Dr was not in, but the staff was very helpful. This happened almost 2 years ago, and the dog is doing well.

I left a negative review years ago, because I lost my sweet baby & blamed Dr. Linendoll. Recently…read morediscovered it had nothing to do with her or the treatment she provided. My sincere apologies. She's an amazing vet.

We've really appreciated this place close to our house, where we've brought our cat and dog for…read moreover 4 years. Everyone on staff obviously loves animals and has given us great care. We recently had to put our beloved dog down, due to a diagnosis of kidney failure and staff were great about giving us time and space to make our decision and sit with her for some time afterwards.

We had two visits recently and all of the staff from the front desk, technicians and Dr Spock and…read moreDr StDenis were amazing. They are very reasonable about not doing unnecessary things for a major bill. Thank you

Our scared little pittie was always terrified of going to the groomer. Now she has "Spa Day" with…read moreCatryce and leaves prancing, looking pretty, and smelling like a bath bomb instead of Fritos. She's amazing!

Team, Your dedication, professionalism, love, care and…read moreunderstanding is one of the best qualities that stands out for me. The doctors appointment may take a while and your appointment may run late, that's all because the doctors and staff care about your pets health and no question is a "stupid" question. Knowledgeable and caring.

Why am I giving only 4 stars? I've been taking our pets here for like 30 years. Going back to…read morebefore any additions/expansions. I have always loved this place and especially DR. Keith Clements. He's the guy who (back in the day) came to our house to euthanize two of our cats. He was/is sensitive and caring. These days this can't still happen and I understand. The new expansion looks wonderful. But here's a thing...with all the modernization and extra services, there no longer is any kind of after hours emergency service. I 've been told why and I kind of get it. Vets are busy, have families and need time off. Yup. But. My vote still goes with finding some way to offer emergency services. Going to the emergency clinic in Latham does not do the job. Been there, done that. But when we needed an emergency euthanasia years ago, and could get help from a Burnt Hills doctor it was so much better than trusting strangers. Does everything have to go away for a better "business model" ? I was told that there would be a separate waiting area for felines, but there is not and the reason is that there were architectural issues making that happen. It would not take much to still make this happen. And yes, I know there are practices in place to try to minimize the stress on waiting felines and others. Great, but still. It's more a matter of remaining human, humane and caring along with modern business. I will certainly be staying with this practice as I still consider it very good. But there is a little crack in the foundation of my confidence. Time will tell.

Our Senior Rescue Beagle had first exam. Dr Geegan recommended some oral surgery to prevent further…read moredecay and pain. Prior to surgery, Dr Geegan clearly explained what to expect post surgery that day and following. She also explained the bill line by line- so no surprises. Post surgery- our Beagle came through smoothly. We also appreciated the 24 hour follow up phone call. Two weeks post op and our rescue, Mitzie is back to normal with her siblings and most foods. Incredible greatful to Dr Geegan and her team for taking great care of Mitzie.

My family had an appointment yesterday to put my childhood dog down who was with us for 10 years. I…read morewas rushing to get out of class in order to be there, but when I was only 10 minutes away they put her down despite my family saying I was almost there. When I asked a tech if there was an emergency that resulted in them being unable to wait, I was told they had other appointments to get to. The vet also said this to my family. I understand that a business needs to be timely and courteous to their other patients in order to be successful, but I do not understand how 10 minutes was too high of a time to wait. That was 10 years of my life, 10 years of loving that dog, 10 years of childhood memories gone without being able to say goodbye one last time because they said they had other appointments (which one of the techs at the counter was kind enough to let me know that they actually DIDN'T have any other appointments and that nobody was waiting.) It's heartbreaking, cruel, and inhumane that the vet was so eager to kill my dog that she couldn't wait 10 minutes for me to say goodbye one last time. Today, the vet contacted my mom and instead of apologizing asked her to have me take my review down. If a business is going to be run poorly and the staff is going to lack the empathy euthanasia requires, expect poor reviews. I'm dumbfounded that the vet had the gall to ask my grieving mother that.