We had a very timely and slightly confusing situation in our need for a tow. Jake's towing and…read moreRecovery from Altamont was very patient as I tried to explain our issue and very helpful in getting this tow done for us. The tow driver was very respectful when he got to our house which was 30 miles away. The driveway has a short incline. He showed concern about not damaging our driveway. He took the car off the bed and drove it up the driveway. I don't think you see that often. I think their price was worth it. I can't compare because we haven't had a need for a tow in years. I highly recommend Jake's Towing and Recovery.

Jake's Towing & Recovery was very helpful! I called and they showed up super quick. They gave me a…read morereasonable price and the driver was really nice and helpful. I will be using them again, thanks again for all the help.

On my first rental unit, when I went to move my stuff in, the person I had delivering it wanted to…read moreunload it as I did, but I told them I better look to make sure I can get in. Good thing, we did not x-fer anything to storage containers as I could not get in as the padlock had not been removed. The person whose vehicle was loaded had to leave and return another day. On my second rental unit , all of my phone calls to Krystal, Brittany, Brenda, Noah, were all unable to allow me access to my second unit or to my first unit. Today is the ninth day of no access to either my 1st unit or the 2nd unit. They seem to think I do not know how to swipe the card or I am not swiping the correct swipe box outside. I never had a problem until I rented the 2nd unit. If I am not paying the bill or if I am being punished for not giving a glowing review about the 1st unit which required an extra trip since the lock had not been removed then I regret giving a good review about the 2nd unit. It does no good to call the toll free number. They think you are stupid and do not know how to use the card swipe box. I have been using it for six months now. I also paid extra for 24 hour access but I am also denied that also.

Scheduled an appointment for a hitch installation. Arrived at the designated time and they were…read moreready to proceed with the install. The waiting area was clean and the staff was prompt and attentive. The install was done within 30 minutes. Other u-haul locations had bad reviews about mechanics not showing up on time or other issues, but I experienced none of that at this location.

I'll be relocating soon and just did a quick search of storage facilities. I had a chance to stop…read morein to The Albany Menands storage, the two women that were in the office were really helpful wonderful. I'll be making a reservation soon.

we were so upset when we arrived last monday 7/13/26 and saw the condition of this place. the…read morebuilding looks nice from the outside and it is beside an apartment complex that appeared to be lively and in good shape--so we were shocked at how unsafe we felt inside the self storage, both in terms of leaving our belongings in the building for any amount of time, but also for our personal safety. we had rented the unit based on these reviews that said no one was even able to access the upper floors without management letting them up. instead we arrived (with our four-man moving crew and 30 ft truck full of our belongings) to find the "coded" gate totally open to the road, zero staff on site during business hours, and every single outer door unlocked. the elevator was fully broken, trash was piled in vacant units with their doors wide open, a transient was smoking (not weed) out of a clear glass pipe on the third level, with his liquor bottles and garbage spread out across the floor and music blasting like he felt completely at home. we decided that even though we had no other place to take our stuff and the movers needed to leave, under no circumstance could we stay one minute longer here. a bright spot in our awful day was how responsive the StoragePro corporate team (who are based on the west coast) were to us when we couldn't get anyone on the phone at albany-menands and then arrived with our whole moving crew to an empty office and all the rest of it. those kind folks did refund us our money after we filed a report about all this, but i still feel compelled to share this experience with anyone researching safe storage options, since the existing reviews on here do not accurately reflect the current state of this facility. my husband did later have a phone call with the person who was out that day with a family emergency, and while i understand that emergencies arise, that still does not change the reality of the physical state of the facility or its total lack of security and oversight. we consider it a blessing that everything worked out the way it did and we were able to see the true state of affairs, rather than foolishly leaving our things there.

I was in a quick bind, seriously strapped for cash, and needed storage fast. As I was pulling out…read moreof Price Chopper plaza, Store Away was a blessing in disguise. Initially I stopped in for prices. The general manager Doreen was awesome, polite and very helpful. She gave me a tour, showed me a few unites, and helped me decide what was best fit for me. I like that there is somebody on site and that the facility is monitored 24 hours. The property was clean, there's a dumpster that they dont charge you extra for, and even a moving truck to use for free if you need it. Also their insurance is affordable. I loved that my first month rent was free, I paid for my insurance and a pad lock, signed some forms and had access. This is where you can trust your stuff will be safe, and have awesome staff to work with.

Extremely professional, courteous staff with very clean facilities. I needed some storage near…read moreAlbany for a hot minute and Store Away was quite flexible to fit my short term needs. I paid about $65/ month for a 5 by 5 space, but was able to fit a decent amount with such a high ceiling height. Let's just say I built a formidable furniture skyscraper inside of my little square space. Sure, it was a bit more expensive but infinitely less sketchy than many self storage units. Don't get me wrong, I love a good sketchfest buuut sometimes those units in the middle of nowhere on some back country road freak me out a bit. Unless I have a 12 gauge.