The care that I received recently is the only reason I wrote this review. It has nothing to do with CV19, but a complete disregard for patient communications. Here's what happened and you can decide if this is your "5 star dentist" or not. After being a patient there for several years, I had my husband attend ( who had not been to the dentist in 14 years) and my 13 year old daughter who has been going there for 3+ years, I reached out to them because I lost my mouth guard and decided to breakdown and pay for another molding.
I went into the office and all was well until the bite mold impression time. This mold paste is never fun, and as I said I lost my old guard, so I have done this process many times before. The tech doing it was friendly and I just had my teeth cleaned by her moments prior so I trusted she knew what she was doing.
Here's where the 1 star rating happens. Upon my return to pick up the guard, the same tech that did the mold originally, fitted the new guard in my mouth. The guard did not even fit. It had shallow places that would not even snap to my teeth and then this one area that was so wrong my tooth did not fit at all, like this was not even my mold I did. Again keep in mind I'm paying full price for this out of my pocket. So she decided to take another mold. At that exact time, I told her that last time the paste was so far in the back of my throat it almost caused me to panic because it was blocking my airway in addition to swallow my extra saliva produced by this process. She provided me with a suction in hand this time and was going to be cautious of the airway with the paste. Well that did not happen. As soon as she placed the mold tray filled with paste onto the roof of my mouth, it was fine. They she pressed it down an extra amount which caused the paste to completely fill the back of my throat and block my airway. At this time, I'm signaling that I can't breathe and she's trying to force me to keep it in by holding my head!! That's when I ripped it out gagging and choking over the small dentist sink. I said repeatedly to the tech that she did not listen to what I said and I used a few cuss words to emphasize my complete disgust with her disregard for my rights of being held against my will and her not listening to anything I told her prior to starting the process again.
As if this was not bad enough, the ratings drop even lower about how I was treated afterwards. I requested a full refund, which I was given that day. Then behind me, Dr. Jeremy appeared and said he heard that I was not happy. Was there anything I wanted to discuss? At that point, I said no, I just want a refund and refused to further engage him because I was so upset. And I said my husband is here right now for the first time. Just make sure you give him better service than you did me today.
After that I never heard anything from the Dentist office and my husband signed up for this huge deep cleaning program with them and began his treatment. Still no word from the dentist about the incident so i decided to give them another shot. I decided not to let this one negative ruin their past 5 star rating with me, well it came time for my daughter to get her cleaning, I scheduled her appointment and then asked if there was anyway to look at one of my front teeth I was having issues with. So they did for the next day which was unheard of for a dentist. Unfortunately the dentist called the evening before and left a voicemail which I did not get until the next morning after the receptionist called me 2 hours before my appointment.
Here is the reason why I'm writing this review. After a month of no communication from this dental office, not even to follow up on what happened or offer any apologies for how I was treated, the doctor told the receptionist that I refused to continue service with him. I never once said that while I there at my last appointment I just got my refund and left my husband there to finish. I did not continue discussing the matter with Jeremy when he approached as I knew I was too upset and was just ready to leave in disgust.
So the voicemail he left after the receptionist said that he would refer me to someone else because I cancelled my service with him ( not true) did not even state that he was refusing to see me either. It just said that he was confused and wanted to know what is going on as he saw me on the schedule and last I told him I dismissed myself from practice, which is BS.
In closing, I expect more from a dentist where I have spend years and several thousands of dollars with to communicate and at least follow up when real issues arise. read more