I had SW Power Equipment pick up my riding lawn mower on April 21 for what was supposed to be a…read moresimple drive belt replacement. Before scheduling service, I was told the repair would take 2 weeks from when it was picked up. Instead, I did not get my mower back until May 27 -- more than five weeks later. After the first 10 days, I called for an update and was told they had not even started the repair but would get to it "next week." Sixteen days after pickup, I was then informed they still needed to order the belt, which would take another week. The part did not arrive until May 21. To make matters worse, they scheduled delivery for May 25 and specifically told me they would still deliver that morning despite me reminding them that it was a holiday. I stayed home waiting for them, only to call them around 11:00 a.m. and be told they were not delivering because it was a holiday. I have paperwork showing the delivery was scheduled for May 25, so this was clearly a failure in communication on their end. When the mower was finally returned on May 27, it was covered in bird droppings and leaves from obviously being stored outside. I gave them a clean mower and received it back in unacceptable condition. At no point did anyone apologize in a meaningful way or offer any discount or compensation for the excessive delays, poor communication, wasted time, or condition of my equipment upon return. If you are looking for a company that overpromises, underdelivers, and provides poor customer service, SW Power Equipment fits that description perfectly. They have permanently lost my business, and I will absolutely share my experience with others.

I've rented from here four or five times and this last time I needed an auger to dig some holes for…read moredeck footings. I made a mistake and realized I had a permit issue after I'd already rented and picked up the equipment. I brought it back and told them I hadn't even taken it out of my car after realizing the problem. Without me even asking, Craig, offered to take it back and have me rented another time without charge. That is so beyond amazing customer service when they had absolutely no reason to do that. I rented it fair and square and it was my problem that led to me not being able to use it. Not only that, but I took it off their shelf preventing someone else from renting it and they still offered to cover it for me.

I was looking for a Kohler part. Both Chat GPT and Kohler themselves mentioned this dealer…read more Nice showroom, but no parts department.

Kohler makes beautiful bath fixtures. The staff, uinfortunately, is not very motivated to make a…read moresale, and I would not recommend doing business with them. Similarly, they display beautiful Ann Sacks tile, but do not seem to be able to supply it.

Awesome shop. I did my own belt replacement and they let me know what parts I needed and what I…read moredidn't.

They called me a fuck and told me to get out because I did not agree to pay $50 to screw two boltsread more

We greatly appreciated the personal attention we have always received at Yetzer's! Wade came out to…read moreour home to personally see where and why we desired a new recliner. And he did some legwork on color matches before we met him at the store. Then in the store he explained our options and led us to recliners/chairs on the floor that would help us decide what to purchase. We would have been floundering if we had to do it all on our own! Thank you Wade!

It is challenging to get good customer service these days, but Yetzer's provided EXCEPTIONAL…read moreservice after I bought a classy lamp there but lost the adapter cord, making my new lamp worthless. I had returned home to Utah and realized what happened. When I called to explain the cord was disconnected and left in a vacation rental, they ordered me a new cord and mailed it to me. Genuine kindness is a rarity. You made my month!! This is a good reminder that small businesses have heart. Thank you!!

I personally think this store and services are great. They've had every tool that I've wanted to…read morerent on time been flexible about return times the customer service is friendly they're happy to describe what the tools do and what the best case scenario with them would be. All around can't be mad at that and appreciate the business.

I don't rent very often and when I do it is usually a truck for moving. I was in between…read moreapartments and had to rent a truck twice, once to move from apartment to storage and another time to move from storage to apartment...You get the idea. My first experience here was really easy, the truck was $39.99 + Tax and suited all my needs. There was some confusion over my method of payment, they authorize a card for $250 for deposit then you get charged after the rental is returned for whatever the cost is plus mileage, gas, etc. The $250 then gets put back on your card, well in my case they accidentally charged my card, luckily they were able to refund it and there was really no harm done. My second experience was just as easy, I asked for the same thing I had a month ago and there was no questions asked. Once I payed I notice the rate is suddenly $49.99 + Tax. There is no price listing I can find on the web site and when I asked about the change I was told they just moved their rates on the 1st of the month. Seemed a little fishy to me especially since it was May 1st and I was specific in asking for the same thing I just had less than 30 days ago. I would think at the time i was filling out paper work before actually renting the truck someone would have mentioned, "Hey, by the way our rates changed starting this month and it is different from your last rental". I didn't really feel valued as a customer who came back twice in a month to rent equipment and was a little upset I wasn't informed about the change in price. I guess I will stick to my normal process for renting when I need to...Cheapest Option Wins.

why did this place close??? excellent service and great products. they will definitely be missed by…read moreme.

Chris A. and Gopher came through for my family, working hard to make things right for us (full…read morerefund) after a distributors' product malfunctioned in our home.

We had an excellent experience working with the folks at Cabinetpak Kitchens. Milo, Denny and…read moreJeremy were very responsive and respectful. Denny did a wonderful job refacing our cabinets and installing new countertops, sink and faucet. The price was very reasonable. We enjoyed working with them and so happy we went with them.

The owners grandson was supposed to come to our home for an estimate and never made it. The first…read moremessage left to confirm the appointment indicated he would be coming out. I was unavailable to take his call and we had arranged work schedules to accommodate the estimate. He called back 20 minutes before the appointment and said he was having sudden back issues and wanted to reschedule if possible. At that point he should have just had someone else from the company do the measurements and keep the appointment. We will be going with another company. Customer service was definitely lacking.

Absolutely EXCEPTIONAL!! I was in the middle of a paint project and needed more paint to finish. It…read morewas after 5pm (close time for EP&D) but Carolyn answered the phone and said if I could get there quickly she'd wait for me. Not only was she incredibly knowledgeable about the paint and colors but what a delightful and helpful lady! It was my second trip to EP&Design that eve and the first employee (mid length reddish hair) was equally wonderful and helpful. With multiple paint projects happening at our home -- and several blah experiences at Sherwin Williams Chanhassen, I will never shop anywhere besides Excelsior Paint & Design! Truly grateful to this community team! Five stars isn't enough! Mary Beth S.

I worked with them this spring when looking for wallpaper. I ended up ordering from somewhere else,…read morebut the service I got at this store was amazing, much more so than any other place I went. I highly recommend them.