I had SW Power Equipment pick up my riding lawn mower on April 21 for what was supposed to be a simple drive belt replacement. Before scheduling service, I was told the repair would take 2 weeks from when it was picked up. Instead, I did not get my mower back until May 27 -- more than five weeks later.
After the first 10 days, I called for an update and was told they had not even started the repair but would get to it "next week." Sixteen days after pickup, I was then informed they still needed to order the belt, which would take another week. The part did not arrive until May 21.
To make matters worse, they scheduled delivery for May 25 and specifically told me they would still deliver that morning despite me reminding them that it was a holiday. I stayed home waiting for them, only to call them around 11:00 a.m. and be told they were not delivering because it was a holiday. I have paperwork showing the delivery was scheduled for May 25, so this was clearly a failure in communication on their end.
When the mower was finally returned on May 27, it was covered in bird droppings and leaves from obviously being stored outside. I gave them a clean mower and received it back in unacceptable condition.
At no point did anyone apologize in a meaningful way or offer any discount or compensation for the excessive delays, poor communication, wasted time, or condition of my equipment upon return.
If you are looking for a company that overpromises, underdelivers, and provides poor customer service, SW Power Equipment fits that description perfectly. They have permanently lost my business, and I will absolutely share my experience with others. read more
