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    Lane Bryant

    2.5 (4 reviews)

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    2 years ago

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    14 years ago

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    Victoria's Secret & PINK

    Victoria's Secret & PINK

    3.0
    (4 reviews)
    0.0 mi
    $$

    This store is not as large and open as the stores I'm use to back home in Florida. It's a bit…read morecramped and it's definitely not wheelchair friendly. However, they have a very large selection and you should have no trouble finding what you are looking for here. Customer service here is above and beyond. I was approached several times asking if I needed assistance by smiling, friendly staff. When I got to the perfume section I did indeed need assistance and Joanne was just wonderful. She was very patient and kind , spraying the different scents on cards for me to smell and offering wonderful advice about the different fragrances. I had a $15 off coupon which I used towards my purchase; however, I was already back home in Florida when I realized it had not been applied. I called the store and spoke with the manager. I no longer had the coupon as they had kept it when i check out... plus I was 650 miles away. I had no actual proof that I had a coupon, but the manager handled the situation superbly. She went into the system and applied the $15 credit back to my VS credit card. She was so pleasant to speak with and couldn't have handled the situation better. The employees are the reason this particular VS store gets 5 Yelpie stars from me. You just can't beat outstanding customer service and leaving a store smiling because of the employees. Southern hospitality at its finest will be found here!

    The worst cashiers and customer service people I have ever come across. One time they honor my…read morecoupon, the next time they don't even when the sales lady on the floor said what I had qualified. Then they won't honor your coupon and they never say they are sorry. Why send coupons through the mail if they are refused? I'm contacting the corporate office and tell them how many times this has happened and the rudeness of employees. Management needs to get a handle on this!!!

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    Soma

    Soma

    1.0
    (2 reviews)
    8.4 mi

    I bought a bra at the end of September and a metal clasp on the strap broke as I was taking it off…read moreon December 1st (making it unwearable). I took the bra into Soma knowing they would exchange it for me since it was basically brand new and obviously defective. The ladies acted like I was insane for wanting to exchange/return the bra. They told me I was past the 60 day window for returns and they couldn't do anything. I 100% get the return policy, but this was a defective item on day 70ish. I ended up calling the 800 number and was told that since the strap broke they could swap it, then told I couldn't exchange it because it had been washed. They also told me some garbage about the life of a bra was only 90 days. Seriously? Because I know exactly zero women that wear a bra for 3 months and replace it. Soma's bras may actually only be good for 90 days because about a month later an identical bra (bought on the same day as the first one) broke in the exact same way. I have always had good experiences with Soma in the past, but I'm still in disbelief that they wouldn't stand by their products. I guess I would be less surprised if their products weren't higher end.

    The store @ Ridgeland does not treat with hospitality when returning items! I don't like going to…read morethat store because of the nasty attitude the employees have unlike Dawn @ Dogwood! It is worth the extra trip to Dogwood if I have a return to get treated descent! I'll b spending my money @ dogwood from now on instead of making me feel like I'm committing a crime for returning something!

    Lane Bryant - accessories - Updated June 2026

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