Today I went to visit the Arlington Parks location! I walked into the store the ladies working never greeted me however the ladies that all came in behind me were greeted noisily also I might add I was the only white person in the store! Which I did not notice until everyone was getting helped and talked to except me! I was in the store over 20 minutes found several items I liked but just decided not to buy because of the terrible treatment! So sad I used to love this store! read more

I stopped by this location today to look for bras and I was so disappointed. The customer service was awful. I couldn't find my size anywhere and there wasn't anyone to help. I felt like me being there was an inconvenience. I looked through everything by myself and I was the only person in store for more then 20min. Another lady came in at that point and they were super about helping her. Almost over the top. I just walked out at that point. I didn't feel welcome, I couldn't find what I needed, why spend my money there? Not worth the money I was planning to spend. read more

Today around 7:00 PM, I visited the Lane Bryant in the Arlington Highlands shopping center. Since they were in the middle of a clearance sale, the store was quite busy. I selected half a dozen items and headed toward the dressing room area. An LB associate greeted me, introduced herself as April and led me to a dressing room. I decided to buy a jumpsuit and three blouses. When I arrived at the checkout, there were two associates manning the register. Each one had a customer. When one of them was free, I approached her. She said she was going to restock and left me standing there. The other associate continued with her existing customer. Just as I was getting irritated at being left high-and-dry by the associate, April came forward from the front of the store and offered to check me out. She was pleasant, interested in my choices and extremely professional. This particular store is not known to have pleasant staff. April was a clear exception. She restored my good mood with her graciousness. She deserves a promotion!! read more

I have a confession to make - it's been almost a year since I visited this store. In the beginning, there were very few plus sized clothing stores for ladies. LB was one of the first to actually offer relatively fashionable clothing for the rotund (I'm looking at you, Grandma Catherine's of the butt-ugly clothes). So I used to shop there as a captive audience and cry at how expensive the clothes were for what you got, and ask my mom for a gift certificate every Hanukkah when she would ask what I wanted (so that I could be spared a little sticker shop once a year). But now, we have a lot more choices. And a lot of cheaper choices. And to be honest, sometimes more fashionable choices. Lane Bryant has experimented with trying to categorize jeans based on body shape which is a terrific idea overall. Unfortunately, they are all high rise jeans which my other half would call "mom" jeans. On my last visit to LB I got excellent service (which is getting them extra stars here). I was looking for jeans that were not mom jeans. Being a (step) mom doesn't mean you have to look like one. They worked with me for probably close to an hour, trying to help me find jeans that would not only fit but meet the criteria. Sadly, there weren't any that I know he would have liked. So I ended up not buying anything and feeling really badly about it since the ladies there did try really hard. Historically I have had better luck using LB as a destination for tops and formal wear than for bottoms. Although, now that I found Cato which has some dressier tops for cheap, I am not sure what niche they will fit for me. They're kind of my last stop when I haven't found what I'm looking for elsewhere due to the high prices. I think they need to adapt - they could charge a premium when they were the only game in town, but they aren't anymore by a long shot. read more

This is one of my numerous visits at this location. I try to give them ample an opportunity to redeem themselves. They are lazy and unhelpful at this location. It is as if they are doing me a favor to spend my disposable income. Maybe that is why the locations need to offer huge discounts vs selling products at full price to get customers into the stores. read more

I visited the other day to take advantage of the $5 earring sale. After all, a gal can never have too many earrings. $5 earrings are unheard of, especially at LB where most jewelry runs at least $14-16.95. I bought five pairs. I was greeted immediately upon entering the store, and the staff was very friendly. The store is nicely laid out and it's so pretty. LB has stepped up its game and offers trendy clothes for the curvy woman! I like that Cacique is next door and that you can pretty much drift there through LB (next to the jewelry). A whole store/area dedicated to plus-size lingerie? Wonderful. My only gripe is that LB is so expensive! I saw the cutest striped sweater I wanted to get as a gift, but it was $40. The sweater was good material, but thin and looked best layered which would have added to the cost. Boots are about $80! I shop here only when there's a sale going on and that's when I get the best deal for my money. Be sure to be added to the email list so that you can get discounts. read more

I recently visited this store in search of work clothes. While I didn't find pants, I found the perfect shirt. They only had it in my size in two colors. They searched other stores for me, and then when the store was too far, they ordered it online. They also did a bra fitting for me and my confidence has soared now that I am in the right size. I will be back! read more

The service I received today was HORRIBLE. There was nothing in stock in my size so I had to order everything. Their promotional bucks or whatever they are called were very misleading. I was told I could use all 3 $25 off cards the next time I was in. Today was that next time and I was only allowed to use one. Also there was one pair of shoes that were dirty. I did not end up buying them because the lady did not apologize for them being stained. Other stores would have discounted the price at least. I will not be going back there anytime soon!!! read more