Sorry, I just can't support the high ratings others have given this business on other review sites, but this Yelp review won't be very favourable. Maybe the owner is burned-out and doesn't care about service anymore, or maybe he just thinks his customers are all stupid, but what my spouse and I experienced was a dishonest business-owner who outright lied to us and demonstrated deceptive business practices even before he finished quoting for the job! I have a policy not to deal with any business that shows such blatant disrespect and contempt for their customers so early on in the process -- it saves a lot of aggravation (and money) later on.
My next-door neighbour and I decided to install an artificial lawn in one coordinated project for our front yards, so our front yards and flower beds would match. My niece used Landscape Solutions for her yard a couple of years ago, and recommended them for the project. I called Shiva by telephone, and we followed-up by text to confirm an appointment day and time for his inspection and quotation for the two properties involved in the project. Shiva promised to come to the home at noon yesterday (Friday, June 23, 2023), and my spouse and I duly waited for him.
Only Shiva didn't show up. No phone call, no text message, no revised ETA or request to re-book. A little after 1 pm I sent Shiva a text message to remind him that we were still waiting to meet with him as arranged, and asked him if he was a no-show.
A few minutes later, we got a text message back from Shiva saying "Hey, I'm so sorry", followed by an attached photo of a flat tire on some unidentified vehicle with a hammer laying on the pavement beside the tire, with another text message saying "This is what I've been dealing with".
I texted back with the following polite message: "Okay, I understand, but it would have been helpful to know if you wanted to rebook when it was getting nearer to our appointment. I understand things happen, but I would've appreciated a heads up because I have been waiting for you. Would you like to rebook?"
What followed was more bizarre ... a series of texts with a third party, mistakenly texted to me, that appeared to be finalising some social arrangements for meeting together with a friend (or friends) that afternoon at "Aaron's". Shiva expressed to his other texting partner that he was "excited to see", and that he was looking forward to meeting up.
Suddenly, Shiva seemed to realise his mistake, and texted "sorry, wrong person" to me, and asked if he could re-book with me at 3:30 pm the following Monday.
I could see what was happening. It was apparent to me that Shiva decided to abandon his pre-arranged business appointments for whatever other more exciting last-minute options now presented themselves to him. Even more unfortunate, he decided to concoct an elaborate story of an "emergency" flat tire to give credence to his decision to be a no-show.
Now suspicious I was being conned, I looked up the file properties of the image of the flat tire he sent to me via text ... it wasn't a recent picture, it wasn't even taken on that same day! His excuse was nothing more than an elaborate lie and completely fabricated. However it strikes you, I believe treating one's customers as idiots and fools demonstrates a fundamental dishonesty and contempt for the people that pay your salary. Make whatever conclusions you want about how trustworthy this guy is, here was my answer to him via text when he asked to rebook on the following Monday:
"Thanks Shiva, but don't worry about it, I'll make arrangements with a different company. To be honest, I don't really like the way you have shown how you do business. You seem to be dishonest and already treat your potential customers with disrespect and contempt. Your excuse today was a lie ... the photo you sent me was taken yesterday morning. If you don't want to be in business and provide a service for a fee, you probably shouldn't be in business. In any event, I think I would rather deal with someone else who I trust more." read more