Context: Having used them in prior years (2019/2020), we felt confident hiring them again to…read morecomplete a larger project (deck rebuild, outdoor kitchen, stonework pathway/firepit, planting 5 trees, running a natural gas line, several boulders and some mulch work). Unfortunately, ownership changed at GreenTree (now owned by Spencer Edwards and Popoola Akande) and the work product and quality has gone significantly downhill. Unfortunately, we had to fire them and redo more than $20k of work that wasn't done up to code and/or corners were cut which would have caused problems longer term. Project started in May 2025, was supposed to take 2 weeks and was 58% complete by July 2025.
Major concerns included:
Overall: This was the worst managed project I've ever seen, which had a cast of shady characters who tried to cut corners every step of the way. To this day, I still wonder if they are running some sort of scam/fraudulent business. UNDER NO CIRCUMSTANCES SHOULD ANYONE HIRE THIS COMPANY.
Project Management: Tyler Mayhew, our project manager, was absolutely terrible. He would come to site 2-3 times per week, stay for a couple hours, then leave one very green person behind. The guy he left behind would often spend several hours a day in his truck because he didn't know what to do. Ultimately, Tyler walked off the job in mid June, blaming Spencer/GreenTree, saying they weren't paying him, and they were spreading him way to thin across multiple projects
Deck Rebuild: we were installing a heavy pergola on top of the existing deck, so additional piles needed to be added. When the deck was pulled apart to do this, it was discovered that the original deck (built by GreenTree) wasn't mounted to the house correctly and our BBQ gas line was actually LOAD BEARING the stone deck. They of course wouldn't warranty the deck. GreenTree rebuilt the deck, but we found out later it was not built to code, and it had already begun to sink under the weight of the pergola. New contractor had to rebuild.
Stairs: they built our stairs coming off the deck at different heights, a significant tripping hazard, especially for kids (we have a 2 and a 4-year-old) and our elderly parents (see posted pics). Again, new contractor had to rebuild. Beyond this, they didn't add any temporary stairs while they rebuilt the deck, so we had a major safety hazard for several weeks
Gas line: they dug a large trench from the front of the house all the way to the back yard to connect our outdoor firepit with gas. Unfortunately, they dug this trench before they lined up the gas trades to come in and install the line. When they tried to get someone in, they said they couldn't find someone and "gas guys were in high demand". So, they left an open pit trench in our yard for several weeks. The kicker... I had to go find my own gas guy to get the job done while they sat back and did nothing. Even worse, because the trench was dug along the side of the house where people need to enter/exit the yard, they couldn't do any other work until the trench was backfilled. Terrible planning
Stone pathway/fire pit: within weeks of this being installed, a number of stones started to settle and were no longer level
Out door kitchen: this was the worst part of the whole job. They didn't have folks who were qualified to do this work. They put no concrete slab under the kitchen, which weighs hundreds of pounds and it begun to sink. They also used metal/aluminum framing materials, which weren't strong enough to support the stone. The entire kitchen needed to be redone by our new contractor
House siding: they needed to remove a small roof line so the pergola could be installed but had no one who knew how to replace the hardy board siding on the house, so our external walls remained exposed to the elements for several weeks. Ultimately, they never finished the siding, and our new contractor had to complete
Popoola (CFO): This guy is a very shady character. If you see him at your project, believe nothing he says and DEFINITELY DON'T GIVE HIM MONEY