We have worked with LL for 6 years. In that time, we have given them $35,000.00 in business. We have forgiven all the non-returned phone calls and emails and chalked it up to being a slower pace in Charlevoix. After being set up with Curtis Galvez who was supposed to be taking care of us after refusing to be serviced by another of their employees who we had the same issues with, we had hope that finally we were working with someone who was responsive and responsible. After yet another spring of not getting things done, not getting quotes, we finally said these people don't care about us or our business. How do you piss off a customer, by telling them you are too busy doing other work to quote them after 6 weeks of waiting. I can only imagine they just don't want to work with us, I just wish they would have told us so we could have moved on. Even after emailing him back to say, thanks but we are no longer interested in doing business, he never even responded with as much as 'I am sorry I disappointed you'. We have now hired a different company and within 3 weeks, we had a quote and the job done........at $2,500 less then LL quoted 2 years ago. read more