Really shocked at how the office manager handles new patients, (Jen), and how their office staff handles new patients, (Liz). Never had this happen before and even been in the medical field myself and would never do this to a patient; I had scheduled an appointment with Dr. Tanaka, after a root canal done from an amazing dentist, Dr. Mirua. I had unfortunately gone quite some time without a crown and scheduled this appointment with Dr. Tanaka while on the mainland, anticipating a trip back to Oahu. When I called to set up the appointment i gave the office staff my insurance information and everything. Unfortunately, my flight to come back was changed and therefore I had to change my appointment with the dentist too, Dr. Tanaka. Among arriving back in Honolulu, there was an emergency and I was sick, where I again had to reschedule with Dr. Tanaka. Again, calling in advance and even asking if there was a change fee, offering to cover it, and of course apologizing. Life happens. Anyhow, Dr. Tanaka's staff, I believe the office manager, tells me that the only time they can see me is after my scheduled flight back to the mainland. (I was only scheduled to be in Honolulu for two weeks). I try to see if they have anything sooner, but they do not. Therefore, given it's been over six months without a crown, I agree to come in on the 24th at 950am. Despite my flight being through Hawaiian Airlines on the 22nd, and me having to pay a $200 change fee, I reschedule my life, to correlate with their schedule. I also had to reschedule my car ship date off the island from the 23rd to the 6th just so I can make the appointment with Dr. Tanaka on the 24th. Today is March 22nd, 2016, and I get a phone call from Dr. Tanaka's staff, asking me if I will be prepared to pay $1200 cash at tomorrow's appointment? Even though I already gave them my insurance information and they already scheduled me several times, they call me less then 24 hours before my appointment, (that I already changed my flight for costing me $200), and say I need to pay $1200 cash tomorrow. I ask why was that not mentioned from the get-go? I was told, "you didn't ask," by the office manager. Well, I was also NOT asking any other time, and it's quite ironic to call me the day before my scheduled appointment, AFTER I change my flight, COSTING me $200, and now tell me I need to pay $1200 for a co-pay? It's not like they did not have at least a solid 30 days to mention there would be a $1200 co-pay needed up-front in cash. I mean this is comical. I can't even imagine how many fake cavities they pretend people have, root canals, all for money, all to screw over the patient's health, and make out like bandits. $1200 and I have a PPO insurance plan? That is just funny. read more