Match Property review:…read more
I was optimistic within this management company. I had moved into my unit in Surfside Beach, SC on March 27th, 2025. Morgan was aiding me at the time and was very wonderful during the inquiring process. I did not receive a walk through however she was able to let me check out the property. I build homes for a living and have walked through inspections. I didn't notice any major attention issues. However, the housekeeping was below sub par. A few days later I noticed a water spot after a large rain. (Thinking maybe the roof was leaking.) Turns out the AC units draining system was not professionally installed. I had contacted Morgan to get maintenance. She was very adept to communication. However, the maintenance team was lacking luster and not reactive at all. After a few days I had repaired it myself and communicated that to her. Maintenance showed up the next day to resolve the issue; however, I informed him I had already repaired it. I did notify him that there was water damage on the sheet rock just below the unit next to the air return ventilation. He assured me that he would repair the water damaged spot and repaint. I waited a few weeks, then a month passed and there was no communication. Had inquired a couple of months later with Morgan. She informed me she did not work there any longer.
Flash forward to November 11th, 2025. I had been out of town due to work for a few weeks. Returning back to my unit, finding out my stove had not been working as it threw an error code. I had informed the company, and they stated they would send someone out to check it out and repair or replace. A week went by with no communication, and I reached out again. They informed me they had reached out to the actual owner of the unit. This process went on for over a month. No stove, causing expenses to prepare food elsewhere or order out. This was finally resolved close to Christmas. During this time, I was unable to make a rental payment and asked to postpone but no response so I was charged $175.62 in late fees. I had reached out to the owner, Mr. Leopard. After some back and forth dialect he had stated the company does not discount rent for the next month or refund late fees and it would come out of his pocket. However, I have not received that reimbursement.
The new point of contact Sarah when she was asked by myself when I get my security deposit back, she stated I never paid one. However, around an hour later she stated she made a mistake. I am thankful she rechecked her sources. However, had she not I would be out that as well as the $175.62 in late fees for the month of December. She did inform me a cleaning fee would be assessed upon moving out. However, the unit wasn't what I would call clean, nor would my family who owns a cleaning company state the same. I could justify paying a cleaning fee out of my security deposit upon moving out had the unit been deep cleaned before coming in back in March. However, I can't justify making someone pay a cleaning fee for a basic surface level clean that is well below standard.
The company may be great for some, and they may go above and beyond. However, I did not receive that treatment. Companies are built mainly on customer service and constant lines of communication. My advice as a former operations manager for a multibillion-dollar company. Invest in a training program. Doesn't have to be 6 sigma but a training session with a high-level focus of in-depth communication, team building, and conflict resolution. I do not know Mr. Leopard and I myself have read almost every review on here just to criticize but never offer a solution or advice on how to progress forward. Yes, I will share my negative experience. However, I still had a roof over my head every night. I believe the owner's heart is in the company and I am sure the workload is high level for him. However, the team he has around him needs to be evaluated on many various aspects. I do wish the company success.
