I am confused... Who does what?
When my sister and I…read moresigned up here for our Tacoma Wa. Apt. they enacted every possible way to get money from you without any refund (even if you should it was clearly not going to happen), but we knew that going in, which was a red flag of how they ran their business.
We did a walkthrough on the second floor of an Apt. that was a 2 B/2B that may be set up different from the one we paid down on the first floor, but 2 bed and 2 bath nonetheless.
Very clearly the first floor was the only option since we are in our mid 60s, I have had serious injuries plus my dog will be 10 in August.
We were not granted a walkthrough of any kind for the apt, but were escorted to the example apt. three times to get measurements, so had no idea of it being just a bath and a half here.
Trucks were waiting outside to unload, and I was on my way from Ca.
It was suggested that we could just wait for the one we had been told we were already waiting for. "No we couldn't... Past housing was now gone, trucks and people rented, cable man coming, and I was far from home.
So after the office talked to "corporate" it was determined that we would get a better rate, except I was already informed of that very number previous to the unveiling, so their making up for this blunder was worthless.
The "new appliances" we were promised are old, loud and undersized. The fridge has weird sounds sounds like it is on its last breath, the very old and ridiculously small stackable washer and dryer are too small for even one person living there, and nothing at all resembling the set we were shown, though there is space for larger stackables, even though we were told there was not. The lent trap on the dryer may have never ever been emptied. It was beyond over flowing, even after maintenance came in to see why it took three hours to dry one load.
My sister found the problem after they left it was far beyond the trap itself.
Today in a nasty tone my sister was informed that the rent date for the 5th was for one month only and that they are surprised we even got in since we don't have twice the income of the rent.
We both have fixed incomes and my sister works, so we do if you add the working income and far beyond that with the pension I will be receiving any day now.
No it was not for just one month. I applied for permanent change and that was clarified in the ap and our conversation with management here at the time of Corporates agreeing to it.
We asked specifically, so we would be sure.
My fixed income can be up to the 5th day of the month before receiving it. For this reason I applied to their change of due date (the 3ed) to be "permanently" on the 5th.
After some waiting for Corporate (whoever that is) we were told that was fine. We asked for paper proof from the office, but were told they have not received any yet, but we would be given it when they did. That was last month.
So far nothing they tell us is true. Actually my bad... We did get on the first floor.
The people above us were to get a first floor also, but after getting here fully loaded they found they too were misled and given the second floor instead of the first floor as asked for, with a two year old and a baby about to be born any minute, they were offered the chance to turn it down also. Imagine their joy, and then finding an overwhelming smell of mold in it. I have been in there and there is a problem, but no one seems to care at the office even with these small children at the time of my discovering it, and that was after a few weeks of their moving in.
The keeping of the noise rules are nearly non-existent kids screaming outside at the top of their lungs for no reason, a pot party with a large lot of friends until 1 AM with adult sexual filth talk or should I say yelling also. This was their second party, but no reason to complain to the office, no one was there to call.
Overhead siding on decks is hanging down in allot of places, and "I'm sorry" is an automatic mantra when talking to the office, but no changes seem to happen, though I have had them come rather soon to repair a few things and for the most part it was done.
The list goes on, but my personal beef with this establishment are the outright lies, misinformation, followed with constant apologies, and the slanderous accusations that we could not afford to live here, and made it sound like we lied or forced someone to let us in. We both had high credit scores, to the point we got in here, bought new furniture and I bought a new car.
We were honest with our income now and the income to come soon and more than forgiving with the first several misleading statements from this office. We now feel they are not happy with our/my truthful surmise of their inadequate running of this place, so are looking for a way to get us to move and still keep our money. This could be a good place with better managing.
Congratulations to those who ducked the bullet.
