I've used Landers Appliance Repair in the past, and they have always done a good job. However, my last repair job was a very disappointing experience. Our washing machine stopped draining, and we called them to fix it. The person that came to our home said it was a simple matter of replacing the water pump. $374 later he proclaimed it fixed. He said his credit card machine was not working, so I wrote him a check (BIG MISTAKE) I ran some clothes after he left to discover he did not fix it. I called the office and they said they were very busy, it would take another week to get a repair man back to my house. I asked for a senior tech, and they said they could in face come back on Friday. When they called on Friday to say the repair man was on his way, I asked about the senior tech. The woman on the phone said they had no note about that, and in fact I was getting the same man that failed to fix it on Wednesday. I was displeased, but they said that they had 2 senior repairmen standing by and our tech could just call them if he could not fix it. In short, he could not. Oh, he CLAIMED that he fixed it with no clothes in the wash, so I put 3 towels in and had him run a short cycle. Lo and behold, it did not drain. First he said 3 towels were too heavy. I told him that could not be the issue. Then he discovered that the machine would shut off with 7 minutes left, so the final spin cycle was not working. He called and apparently the senior level techs could not diagnose over the phone. He said that sometime next week one of the senior repair men would come out, maybe adjust the timing, maybe it was the mother board fault, etc. I told him to give me back my old water pump and reverse the change, since that was not the problem. He went out to his truck, and called me saying I would get a refund (I wish I didn't give them a check). I still have not received my refund. If I get it this week I will edit my review. read more
